AllSaints (Official) Reviews 

8,584
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 6,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of products, often noting items look even better in person and are made to last. Reviewers frequently highlight the fast and efficient delivery service, with many items arriving quickly, and the ordering process is generally described as easy and smooth, with simple and prompt returns. However, some customers noted issues with product accuracy or condition upon arrival, such as colors differing from online images, items being creased, or even arriving dirty or damaged. Some reviewers were not happy with inconsistent sizing, mentioning items could run big or small, or that sizing had changed. A few other people also felt that there were problems with order fulfillment, including items not being delivered or being unavailable after purchase.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising their quality, stylish... See more

Quality

People report positive experiences with quality, consistently praising the excellent and top-tier quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the super fast and... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the efficient, speedy, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple returns policy, I ordered wrong size. Replacement fine. Speedy and simple ordering procedure. I would not have looked at All Saints website though as I did not find there shop windows appeal... See more

Company replied

Rated 4 out of 5 stars

My earrings arrived. They're absolutely beautiful. I was expecting them to be a little bigger because they looked bigger in the pictures, but I'm still really happy with them. They look gorgeous.

Company replied

Rated 4 out of 5 stars

The order arrived on time. The jacket was great on; it does run big as another reviewer mentioned. But this was the look I was aiming for so I'm okay with the sizing. There is one design flaw with the... See more

Company replied

Rated 4 out of 5 stars

Beautiful garment, but sometimes some peaces are to small or too big, just can't really tell what the right sizing would be. Get that in order and you will get 5 stars.. and also, the poliester dresse... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.3

All reviews

(8,584)

7,446 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality clothing at reasonable…

Great quality clothing at reasonable prices! Delivery was super quick! I can’t believe how quickly I received my order. Definitely record time.

25 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re impressed with the quality of our clothing and found our prices reasonable. It’s also fantastic to know that your order arrived so quickly—our team works hard to ensure a seamless delivery experience, and it’s great to see that reflected in your review. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Brilliant Customer Care

Quality of jacket purchased, the customer care - all of it 😃thank you!

24 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the quality of your jacket and that our customer care left a positive impression. Your kind words mean the world to us, and we’re so glad we could provide you with a great experience. We hope you enjoy your new jacket and look forward to seeing you again soon!

Rated 5 out of 5 stars

Superb Quality

Superb Quality! Love All Saints, always get whatever I'm looking for and always amazing!!!

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love AllSaints and that you've always been able to find exactly what you're looking for. It means the world to us to know that you're enjoying the superb quality we strive to deliver. We truly appreciate your support and look forward to continuing to provide you with amazing pieces!

Rated 5 out of 5 stars

Saw this dress in Edinburgh & wished I…

Saw this dress in Edinburgh & wished I had bought it in sale but hesitated. Fantastic got online & at a bargain price. Delighted with quality & the perfect dress

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your experience! We're thrilled to hear that you were able to find the dress online and at such a great price. It's wonderful to know you're delighted with the quality and that it's the perfect piece for you. We hope it brings you lots of joy and style!

Rated 5 out of 5 stars

Birthday treat!

Easy to order and collect at pick up point - love the bag too!

24 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your birthday treat was a success and that you found the ordering and collection process seamless. It's fantastic to know you love the bag as well—what a perfect way to celebrate! We hope it brings you joy for many occasions to come.

Rated 5 out of 5 stars

Really great company

Really great company.
Delivery fast quick and efficient.
Customer service is great.
Nice to be able to actually talk to a person when need too.
Quality of items good.
Would highly rate this company.

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our delivery efficient, our customer service helpful, and our product quality up to your expectations. It's wonderful to know that being able to speak to someone directly made a difference for you. Your recommendation means a lot to us, and we truly appreciate your support!

Rated 1 out of 5 stars

Not good

Not good, I was sent faulty goods; the bag was clearly very damaged with long scratches.
Very disappointing for All Saint’s and a waste of everyone’s time.

26 July 2026
Rated 5 out of 5 stars

Great service

Such a great store!

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you think AllSaints is a great store. Your feedback means the world to us, and we’re so glad you enjoyed your visit. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Excellent denim jacket

The jacket is very stylish and true to size. The tailoring, arms and the pinstripes makes it edgy and stands out from any other traditional demin jacket. At times arms can be a slightly uncomfortable while putting on but got used to it soon. Can be worn with any outfit I guess. Very good quality too. I love it. Great purchase.

25 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful review! We're thrilled to hear that you love your denim jacket and appreciate its stylish design and unique pinstripe detailing. It's great to know it stands out and complements any outfit. We also appreciate your feedback about the arms—it's helpful for us to hear how our pieces feel in real life. We're delighted that you're enjoying the quality and craftsmanship. Thank you for choosing AllSaints!

Rated 5 out of 5 stars

Everything went well

Everything went well . Plenty of contact and delivery info .

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that everything went smoothly and that you found our communication and delivery updates helpful. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Sale items great value for money and…

Sale items great value for money and good quality, order sent out very quick.
Love the fact that they don’t charge for sending items back if they aren’t right.

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our sale items to be great value and of good quality. It's also fantastic to know that our quick delivery and free returns policy made your shopping experience even better. We truly appreciate your support and look forward to welcoming you back soon!

Rated 5 out of 5 stars

Allsaints rocks!

I love the style of the brand. Excellent quality and customer experience, always. Super fast next day delivery.

24 July 2026
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Reply from AllSaints (Official)

Thank you so much for your fantastic review! We're thrilled to hear that you love our style and appreciate the quality of our pieces. Providing an excellent customer experience is always our top priority, and we're delighted that our next-day delivery service met your expectations. Your kind words mean the world to us, and we look forward to continuing to bring you the best of AllSaints!

Rated 5 out of 5 stars

Amazing

Amazing. Received items the next day! Easy and free returns.

23 July 2026
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Reply from AllSaints (Official)

Thank you so much for your amazing feedback! We're thrilled to hear that your order arrived so quickly and that you found our returns process easy and convenient. Providing a seamless shopping experience is always our goal, and it's wonderful to know we hit the mark for you. We truly appreciate your support!

Rated 5 out of 5 stars

Great items as always from All Saints

Great items as always from All Saints

25 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're enjoying our pieces and that we continue to meet your expectations. Your support means the world to us, and we can't wait to welcome you back for more.

Rated 1 out of 5 stars

I wanted a ring and bought large

I wanted a ring and bought large. But it's too damn big. I bought large before. And it fit. This one is huge. Idk why. I'm mad. It only fits my right thumb without turning or falling off.

25 July 2026
Rated 5 out of 5 stars

Fast delivery to Australia

Surprised by the delivery speed. As for the boots, they’re AllSaints, so, mint

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your fantastic review! We're thrilled to hear that you were impressed with the delivery speed to Australia and that you're loving your new boots. It's always our goal to deliver both quality and efficiency, and we're delighted that we hit the mark for you. Enjoy your AllSaints boots—they're definitely made to stand out!

Rated 5 out of 5 stars

great cardigan

great cardigan. Love the fit.

25 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the fit of your cardigan. It's always our goal to create pieces that not only look great but feel great too. We hope it becomes a staple in your wardrobe!

Rated 5 out of 5 stars

Lovely dress & great price

Lovely dress & great price. Bought to go over trousers as dress is very short.

25 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that you love the dress and found it to be a great value. Styling it over trousers sounds like a fantastic idea—such a chic and versatile look! We hope you continue to enjoy wearing it.

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