AllSaints (Official) Reviews 

8,574
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 6,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of products, often noting items look even better in person and are made to last. Reviewers frequently highlight the fast and efficient delivery service, with many items arriving quickly, and the ordering process is generally described as easy and smooth, with simple and prompt returns. However, some customers noted issues with product accuracy or condition upon arrival, such as colors differing from online images, items being creased, or even arriving dirty or damaged. Some reviewers were not happy with inconsistent sizing, mentioning items could run big or small, or that sizing had changed. A few other people also felt that there were problems with order fulfillment, including items not being delivered or being unavailable after purchase.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising their quality, stylish... See more

Quality

People report positive experiences with quality, consistently praising the excellent and top-tier quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the super fast and... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the efficient, speedy, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple returns policy, I ordered wrong size. Replacement fine. Speedy and simple ordering procedure. I would not have looked at All Saints website though as I did not find there shop windows appeal... See more

Company replied

Rated 4 out of 5 stars

My earrings arrived. They're absolutely beautiful. I was expecting them to be a little bigger because they looked bigger in the pictures, but I'm still really happy with them. They look gorgeous.

Company replied

Rated 4 out of 5 stars

The order arrived on time. The jacket was great on; it does run big as another reviewer mentioned. But this was the look I was aiming for so I'm okay with the sizing. There is one design flaw with the... See more

Company replied

Rated 4 out of 5 stars

Beautiful garment, but sometimes some peaces are to small or too big, just can't really tell what the right sizing would be. Get that in order and you will get 5 stars.. and also, the poliester dresse... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.3

All reviews

(8,574)

7,446 reviews in the last 12 months

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Rated 5 out of 5 stars

Great, as always

As always, delivery on time and my beautiful dress was delivered well wrapped and in perfect condition

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your dress arrived on time, beautifully wrapped, and in perfect condition. It’s always our goal to ensure every detail is just right, and it’s wonderful to know we’ve met your expectations once again. We truly appreciate your continued support!

Rated 5 out of 5 stars

Fast delivery

Fast delivery

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that your order arrived quickly and that you had a positive experience with our delivery service. Your feedback means a lot to us, and we hope you enjoy your purchase!

Rated 4 out of 5 stars

For the clothes,,

For the clothes,,, 5 star all the way,,,
I’m just a little gutted that they said they were putting my order through and the next day they changed me that price even when the further reduction had just started that same day,,,, so I could have saved an extra £20 pound to spend on more items,,,, 🤣

23 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words about our clothing—it’s wonderful to hear they’re 5-star worthy in your eyes! We truly appreciate your support.

We’re sorry to hear about the timing of the price change and understand how that could feel disappointing, especially when you had your eye on saving a little extra. Your feedback is incredibly valuable, and we’ll make sure to share it with the team as we’re always looking for ways to improve the shopping experience.

We hope to see you again soon, and hopefully, you’ll find even more pieces to love!

Rated 3 out of 5 stars

Products are amazing, communication could be better

I always loved AS products and its impeccable quality at affordable prices. I am a frequent customer. However, with my recent order, it was as straight forward as it used to be. I really expected better.

To begin with, I didn’t receive a confirmation email of my order until few days after. I had to contacted AS to be able to receive a confirmation. Which should have be an immediate thing.

Secondly, it actually took longer than I expected to receive my orders. It took almost a week. Usually a day or two.

Saying all that, the items were amazing quality as always and had no problems with that. Excellent packaging as well.

26 July 2026
Rated 5 out of 5 stars

Fab as usual

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that everything was "fab as usual." Your continued support means the world to us, and we can't wait to welcome you back again soon.

Rated 5 out of 5 stars

Nice T 👍

Nice T Shirt delivered on time 👍

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear that you love your T-shirt and that it arrived on time. Your feedback means a lot to us, and we hope to see you again soon for more AllSaints pieces!

Rated 5 out of 5 stars

Holiday nights ready!

Love this shirt. Perfect design and perfect shirt to add to my suitcase full of All Saints ready for holidays this week.

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful review! We're thrilled to hear that you love the shirt and that it's the perfect addition to your holiday wardrobe. Knowing you're packing a suitcase full of AllSaints pieces makes us incredibly proud. Wishing you an amazing holiday filled with style and great memories!

Rated 5 out of 5 stars

Was happy with my purchases

Was happy with my purchases, delivery was quick and well communicated

25 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you’re happy with your purchases and that the delivery process met your expectations. Ensuring a smooth and well-communicated service is something we take great pride in, so it’s wonderful to know we got it right for you. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Arrived promptly and was put in my safe…

Arrived promptly and was put in my safe place. Very pleased with the bag

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that your bag arrived promptly and was safely delivered to your designated place. It's wonderful to know you're pleased with your purchase—your satisfaction means the world to us. We hope you enjoy your new bag and look forward to serving you again!

Rated 5 out of 5 stars

Beautiful skirt at a bargain price

Beautiful skirt at a bargain price. Well packaged. Speedy delivery which followed my instructions.

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love your new skirt and found it to be a great bargain. It's also fantastic to know that the packaging and delivery met your expectations, especially with your instructions being followed. We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Definitely will order some time soon…

Definitely will order some time soon delivery was very good and everything was as I expected.

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your delivery experience was seamless and that everything met your expectations. We can't wait to welcome you back for your next order—see you again soon!

Rated 5 out of 5 stars

Staff down to earth

Staff down to earth, very friendly and helpful.

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your kind words! We're thrilled to hear that our team made such a positive impression with their friendly and down-to-earth approach. Providing helpful service is something we truly value, and it's wonderful to know it resonated with you. We hope to welcome you back soon!

Rated 5 out of 5 stars

Great quality clothing at reasonable…

Great quality clothing at reasonable prices! Delivery was super quick! I can’t believe how quickly I received my order. Definitely record time.

25 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re impressed with the quality of our clothing and found our prices reasonable. It’s also fantastic to know that your order arrived so quickly—our team works hard to ensure a seamless delivery experience, and it’s great to see that reflected in your review. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Brilliant Customer Care

Quality of jacket purchased, the customer care - all of it 😃thank you!

24 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the quality of your jacket and that our customer care left a positive impression. Your kind words mean the world to us, and we’re so glad we could provide you with a great experience. We hope you enjoy your new jacket and look forward to seeing you again soon!

Rated 5 out of 5 stars

Superb Quality

Superb Quality! Love All Saints, always get whatever I'm looking for and always amazing!!!

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love AllSaints and that you've always been able to find exactly what you're looking for. It means the world to us to know that you're enjoying the superb quality we strive to deliver. We truly appreciate your support and look forward to continuing to provide you with amazing pieces!

Rated 5 out of 5 stars

Saw this dress in Edinburgh & wished I…

Saw this dress in Edinburgh & wished I had bought it in sale but hesitated. Fantastic got online & at a bargain price. Delighted with quality & the perfect dress

26 July 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your experience! We're thrilled to hear that you were able to find the dress online and at such a great price. It's wonderful to know you're delighted with the quality and that it's the perfect piece for you. We hope it brings you lots of joy and style!

Rated 5 out of 5 stars

Birthday treat!

Easy to order and collect at pick up point - love the bag too!

24 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your birthday treat was a success and that you found the ordering and collection process seamless. It's fantastic to know you love the bag as well—what a perfect way to celebrate! We hope it brings you joy for many occasions to come.

Rated 5 out of 5 stars

Really great company

Really great company.
Delivery fast quick and efficient.
Customer service is great.
Nice to be able to actually talk to a person when need too.
Quality of items good.
Would highly rate this company.

26 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our delivery efficient, our customer service helpful, and our product quality up to your expectations. It's wonderful to know that being able to speak to someone directly made a difference for you. Your recommendation means a lot to us, and we truly appreciate your support!

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