Alexander Clementine Reviews 

339
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, softness, and high quality, often describing them as life-changing. Many appreciate the breathable and well-made designs, noting how the items soothe and comfort their skin, especially for those with specific needs or post-surgery. The overall sentiment highlights the fantastic nature of the products, with many planning to reorder due to their positive impact on daily comfort and well-being. However, some people mentioned that the sizing can be a little off, and the product designs, particularly bras, may not be suitable or supportive enough for larger cup sizes. Reviewers with larger busts occasionally found the fit problematic, leading to a lack of support or spillage, and noted that the current pattern shapes do not scale well for sizes over an E cup. Additionally, a few customers experienced issues with dye and fiber coming off during washing, particularly with black briefs.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort,... See more

Quality

People report positive experiences with quality, highlighting the ethos and materials of the products, which... See more

Order

Consumers generally express satisfaction with the ordering process, often highlighting simple ordering and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Colour lovely, bra top comfortable, but would have preferred a fuller panty if there’d been an option!

Rated 5 out of 5 stars

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the m... See more

Rated 5 out of 5 stars

I absolutely love the underwear I bought from Alexander Clementine. I had a bilateral mastectomy in July, after a cancer diagnosis, and my poor battered body is still very sore. The crop top soothes... See more

Rated 5 out of 5 stars

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are... See more


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(339)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful experience

Awful experience! Ordered two items and wanted to send the back but had no reply to my emails for 2 weeks. Have eventually been told that they dont accept returns, which is not clear at all on their website and is absolutely not legal under distance selling regulations. They have since stopped responding to me!

18 August 2023
Unprompted review
Rated 5 out of 5 stars

softest underwear ever

such amazing quality underwear that i feel good about wearing! I was concerned that the bras were not going to be suitable for a fuller bust but they're much more supportive than i expected and so incredibly soft!!! definitely recommend

25 July 2023
Unprompted review
Rated 2 out of 5 stars

Briefs NOT worth the money but bras good

So besides it taking months to deliver (which was okay because there was good communication) I was a bit disappointed with the quality. It’s cute and super comfortable so I started wearing it to bed when it arrived and after just a month of use (not working out in and only hand washing and air drying) I had multiple holes in both the outer and inner layer of fabric and at this point (a few months after) there’s elastic threads sticking out of the waste-band. I’ve been properly taking care of it but now don’t feel like I can wear it without risking any more damage which shouldn’t happen. Overall it’s not worth the money because you shouldn’t have to buy a new one or get a replacement in this short of time which is a shame because I really liked it but otherwise the bra held up so that would get a 5/5

16 January 2023
Rated 1 out of 5 stars

All great until something goes wrong

I wasn’t going to leave a bad review but I’ve sent two emails and a Instagram message & had no reply!
Ordered their purple briefs and after one wear I found a hole in the seams. I contacted their email immediately and received no reply. I have since found a second hole in a different seam so I sent a second email. No reply. No reply to an Instagram message either. It’s been two weeks and nothing.

I am really disappointed in their customer service as I have bought several items from Alexander Clementine and always been happy (I’ve even written two glowing reviews). At £30+ a pair I’d expect better workmanship or at least better customer service when there’s a problem.

16 May 2023
Rated 5 out of 5 stars

Super soft and comfortable

After having shingles I was left with nerve damage that made wearing bras painful. These bras are so soft and comfortable that I can wear one all day without pain. They're also stylish and supportive (I'm a C cup). They've genuinely improved my quality of life. I can't rate them highly enough.

20 February 2023
Rated 5 out of 5 stars

Comfy as h*ll!

So glad they finally made some pieces for men! My wife loves her set, and ordered as soon as the released the mens trunks. They arrived a few days later, and was super happy with them!

19 December 2022
Rated 5 out of 5 stars

Love this brand

Love this brand, bought the new mens underwear! Just wish all my underwear was from here! 10/10 comfort, will be back to purchase many more

20 December 2022
Rated 5 out of 5 stars

So comfortable

I got sucked in by a targeted ad on Instagram but I’m so glad I did! I bought 2 triangle bra’s, black and pink.

They arrived swiftly in the post. The packaging was lovely and a great touch with a hand written card.

The bra’s are so nice. The material is so soft and comfortable to wear, I’m obsessed. Will absolutely be buying more soon!

14 August 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look