Airparks Reviews 

5,767
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 684 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the online booking process is very straightforward and fast, while the shuttle buses offer a smooth, prompt and reliable connection straight to the airport terminal doors. Travelers constantly praise the team for being extremely polite, helpful, and efficient whenever assistance is needed on site during their trips. Some reviewers were not happy with occasional shuttle bus delays and exceptionally long waiting times experienced during peak travel periods. A few customers also mentioned encountering difficulties with unhelpful staff attitudes or struggling to locate their designated parking zones upon returning.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient shuttle buses and... See more

Location

Users describe ambiguous interactions with location, noting both convenient proximity and navigation... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and bus drivers as polite,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward and... See more

Booking process

Customers had positive experiences with the booking process, describing the online system as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 4 out of 5 stars

Straight forward process to book and pay online. Would benefit from advance warning of correct entrance to use in advance of parking visit. Automatic VNPR is great. Parking location was mainly hard st... See more

Rated 5 out of 5 stars

Great service. I haven't got a bad word to say after two great experiences. On the first occasion we had a vehicle change due to an mechanical problem and with a quick phone call the staff had me sort... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

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4.5

All reviews

(5,767)

622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was easy to book

Was easy to book. I was worried as hid nothing to print etc to get in, but we got easy directions to car park, it recognised number plate and let us in, bus driver very helpful with heavy bag. Same on way back. Can’t fault and will use again.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS CAR PARK!

Avoid Airpark and Go from Luton
2 times I parked and every time my car was scratched, bumper touched…
Of course , you car is scanning from the beginning but…for nothing!

2 May 2026
Unprompted review
Airparks logo

Reply from Airparks

Thank you so much for taking the time to share your feedback – we’re really sorry to hear that you were disappointed.

We always want our customers to have a smooth and enjoyable journey with us, so it’s upsetting to learn that we didn’t meet that standard this time. Please know that we take all complaints seriously and regularly review our suppliers to help ensure a better experience for all our customers. Your comments have already been shared with the relevant team.

To help us investigate further, click here to discuss your complaint - Head to the Fix My Hassle page - https://www.holidayextras.com/feedback-raise-an-issue.html


Warm regards,
The Holiday Extras Team

Rated 4 out of 5 stars

Located easily

Located easily, arrived 5 hours early and without any penalty, found a spot and parked up. Busses ran regularly, short walk and drivers were great, especially on the return trip. A little pricy but then they all are. Excellent service, 3rd time of use so now my no 1 choice. Thank you..

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Family emergency

I had to return early due to a family emergency. My daughter had arrived back from her holiday the previous day and was too ill to drive her car. I returned the following day to pick it up at another car park. Your staff at Birmingham were courteous and understanding (in contrast to the staff at car park 7!).
I can’t thank them enough for their help.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Have used this company before for all…

Have used this company before for all our recent visit to Edinburgh airport. Number plate recognition system allows for easy entry and exit to the car park. Very friendly and helpful staff on their park and ride the system . Would definitely use them again on our next visit to the airport.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

Once again, we cannot recommend Airparks enough, everything was just spot on. On our way back from Barcelona, our flight was delayed but the Airparks staff were 100% supportive ad helpful, so we didn't have to stress to pick up our car later at all. We cannot wait to book again with you!! Ruth

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience - greeted at the gate, well marked out bays, bus prompt on both departure and arrival.
Staff and drivers all polite.
Will definitely use again for sure

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Simple to use and well organised

The whole process was simple to book. The directions were clear and easy to follow. The shuttle service was easy to use, both from our car and back from the airport. Well organised and highly recommended.

9 May 2026
Unprompted review
Rated 4 out of 5 stars

Not quite up to the usual standard.

Arrival at the car park was swift and well organised as usual and we caught the shuttle bus almost immediately. On return, we waited quite a long time for the shuttle, probably due to one bus apparently broken down at the stop. It didn't help when our driver loaded the passengers and then spent another 15 mins with engine running, seemingly talking to a colleague. Frustrating and not what we've come to expect from Airparks.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Value for Peace of Mind & Efficiency

As a fairly new driver, I hadn't come across Airparks before; but I'm so glad I did!

The value, peace of mind, helpful & friendly staff and efficiency make this company a must for any traveller.

I'll definitely be using them for every flight from Luton Airport.

28 April 2026
Unprompted review

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