Air Malta 

Very bad company. Not to be trusted.
It has been almost one year waiting for the ticket refund. They keep saying to wait a bit more... Basically they are stealing my money. Stay away from this company

Avoid using this company under any circumstances. I have been waiting for my refund for two years and it’s seems they will do nothing.An awful experience.

Horrible customer service. Avoid at all costs. Had to call several times to get my voucher rebooked. Every time I call they either hang up on me or say they will call me back, but never does. I honestly hope they just go belly up, as they do not deserve our hard-earned tax money to bail them out again.

Still waiting for my refund from November 2021 and no answer when will it will be processed…
I would advise to fly with other airlines!

Absolutely disgusting! Waiting for a refund for a flight that was supposed to take off in May 2019, that’s 2 years. Thieves. No one from their customer services team responds. No sight of my £500

Unfriendly crew , I have been using this airline since 2014 as it’s the only airline goes direct to Malta from Heathrow , I never seen air Malta crew friendly with the passengers or the kids , it’s all about selling you Kinnie and rubbish sandwiches , then perfume , if you die for a glass of water they will charge you €3 for a small 300ml of water , better don’t waste money and book business class as it’s just a curtain separating the economy from the business class which will serve you microwave meal from Iceland 😊 I always experience air turbulence from London to Malta & the way back , I never had peaceful flight without turbulences , it’s not a cheap airline but they won’t provide you a drop of water free , do not except any refund of you cancel your ticket even if you are in Flexi package , they don’t give a dam and will not refund a penny , this airline is a very bad image to a beautiful island and doesn’t present the Maltese culture ,the Maltese government must pay attention to this joke called Air Malta .

I generally prefer AirMalta because it’s often a better class of flight than alternative airlines that commonly fly to Malta. From check-in to arrivals, everything is friendly and straightforward. Their pricing is also more upfront and uncomplicated, but competitive, without the string of hidden extras that you have to unpick and factor in with other airlines.

However, their flexi “only pay the fare difference” on flight changes promise has proven to be a con. They FORCE YOU to switch to a more expensive ticket, never cheaper, 'managing' the pricing if necessary to achieve that. Your only option is to complain to their customer care team, who have no obligation to do anything about it. Or else, you may simply buy a whole new ticket, which may actually work out cheaper.

For example, to switch from an original Economy Go Safe ticket to another Economy Go Safe ticket on a different date I was asked to pay €115, on top of the €147 I’d already paid for the flight. To simply buy a fresh Economy Go Safe ticket for the new date cost just €69.

I was expecting Air Malta to say there were no refunds on fare differences, which I'd have been ready to accept. But for them to manipulate fares to insist I pay more and then just say ‘like it or lump it’, will only ever leave a bitter aftertaste.

I had a flexible ticket and I have cancelled in a timely manner. I have been waiting for a refund since the 19th of December and I haven't received one yet.
They cannot tell me when I will be refunded on the phone and they send no e-mail confirmations.

According TO FLIGHT CANCELLATION by AIRMALTA flight on July.2020 We could not used 6 tickets in the given date In the proposals we have received from AirMalta, we chose the Voucher option – (option 5) choosing to save our trip for a later date (there no options of total price direct refund !). Unfortunately, due to the Covid19 pandemia, we were not able to match any other Airmalta Flight during 12 months. We reported the refund option on November, 2021 - which was accepted by AIRMALTA and this may take up to 60 working days. But we still received any money back. I have contacted Air Malta several times to explain problem without results. They have now had my money for almost 2 years. Never ever AirMalta. 

Waiting for a refund. Will not come. Cheaters.

Average Service. A bit rude the hostess on board. My plane was not really clean. Pity

Still waiting on a refund from a flight that was cancelled 18 months ago! Totally unacceptable.

If you buy a ticket with Go Safe, the website shows you that a refund per ticket and per person is 10 euro, BUT the booking fees (18 euro pp) and options like seats (which is not included in Go Safe) are NOT refundable. So in our case this means: purchase price 386 euro and refund ONLY 270 euro!
So the (recommended by Air Malta) Go Safe fare is deceiving on the website.
We will report this to Belgian authorities.

We booked a flight before covid. It was cancelled during the first wave of pandemic. We are trying to get our money back since August with no success. No one in customer service is responding. I wouldn't mind waiting a bit longer for my money but what is unacceptable for me is the lack of communication. We don't even know if we will ever see our money again. Would not recommend booking anything with Air Malta.

EDIT: Eventually after reading other reviews here I decided to contact Air Malta via Facebook. Girl named Alison had a look into it and after one call she managed to refund our tickets. So everyhing is fine now but since it took 2 years and e-mail support was not able to solve anything, I still rate Air Malta with 3 stars.

What happened to me has all been said before but what amazes me is that AirMalta is allowed to associate itself by name with the Island of Malta! Why doesn't the government over there step in and sort this out? Do they not realise that the travel industry as a whole in Malta will be decimated by these bad reports? There may be other operators but you'd surely think twice before visiting with these shocking reviews!

I booked a flight back in may 2021, cost me about £120. The flight was cancelled and I was due a refund. After sending multiple emails they did not respond to a single one. I tried calling them several times and after a few attempts I managed to speak to someone who said i would get my refund within 6 weeks. It has since been 9 months and I have still not receive my money back. Absolutely outrageous.

It took 4 months to process my refund and when it finally came, it was $900 less than I was expecting. When I call customer service no one can provide answers. They just keep saying they will look into it and call me back. But they never call me back. Terrible company that is misleading people and cheating them out of their money. Avoid booking with them at all costs. I will never book with them again, and will never go to Malta because they have soured me on the entire country after this experience.

Air malta refused to refund my 95 year old father because he became terribly ill and could not fly I was told he would be refunded 38 pounds the tickets cost over 700 pounds so on top of being so ill he nearly died saving up for over a year to be told that is insulting the have no compassion whatsoever it’s criminal don’t spend your money on these crooks

Absolutely fuming with this airline, requested for a refund at the start of august and I’m still battling for my refund. They keep giving me the same response and I am sick and tired of it.

worst company ever.

their website doesn't work well. i have bought two tickets flight and never was redirected to the confirmation page. my payment are on pending and i never received confirmation of the flight.

I am abroad and can't contact the customer service by phone.

In the last 7 days i have sent 2 e-mail to their customer service which never enswered to my e-mail. This is the worst customer service ever.