Air Malta 

On our flight from Paris, they successfully lost our main suitcase. When we tried to talk to their office beside check-in desk 1a, their representative was incredibly rude and abusive, including turning her back and walking away, not to mention screeching invective. Not what we were expecting.
On the last day of our stay in Malta, they told us that they had located and received our luggage and would send it on to us. Five hours later, however, they admitted that they had lost it again. When they rediscovered it, we instructed them to keep it within sight whilst we travelled to the airport to collect it (an hour each way) as they were unconvincing about whether they would deliver it to the right hotel and were even uncertain about whether it would be before or after we left. In the end, we had the use of said suitcase for four hours either side of midnight, out of a four day stay.
The airline also successfully destroyed our other suitcase by virtually breaking off one of the wheels.
We received no apologies, no sympathy and not even regret from their people.
Obviously, Malta itself is an attractive destination. But if you want to enjoy it, I strongly recommend that you fly via another airline, and watch out for any codeshares; using Air Malta is asking for trouble.

My grandad could build a better digital infrastructure by following a tutorial on YouTube. Absolute shame

I am still waiting for my compensation of being denied on my flight the 8th of august. when I emailed them my documents for the compensation I got an answer but nothing on my bankaccount. emailed them 3 times and got no answer back. This is no way to deal with customers. I had to pay a taxi of €100 back in Brussels because there where no trains or poppy's anymore. I really feel cheated.

Reading a lot of complaints involving Air Malta surely all theses passengers cannot be wrong !!!!!.

We could do with someone like Martin Lewis to help all disgruntled passengers.

Yes I can believe there’s no Duty of care with this Company.

Such an eye opener reading the reviews how do they get away with it.

Shame on you Air Malta

Theresa Matloubi

It would appear air Malta have stolen my money. Over two years without a refund. We have sent countless emails, but the company simply say they will chase the accounts department and then nothing. I can’t understand how a company can provide such a poor service.

Booked a flight back in August 2021 unfortunately had to cancel due to covid. I phoned and cancelled and was advised I'd get a refund. Obviously never received anything after multiple emails and over a year of waiting.

I PAID FOR FLIGHTS AND SEATS THEN WAS REMOVED FROM MY SEAT WHEN SOMEONE ELSE PAID AIR MALTA MORE. AS A MATTER OF PRINCIPAL I WANT MY SEAT MONEY REFUNDED. HAVE JUMPED THROUGH HOOPS AS YET NO REFUND AND NO REPLIES TO MY DAILY EMAILS. SHOCKING WAY TO TREAT REGULAR TRAVELLERS!!!!!!

Gross apparently they flew monkeys to lab in our plane to be experimented to Montreal (I'm Canadian) and states. Ontop they weren't even usda approved or went through the bio test.wth amber heard got in so much heat just for 2 dogs. I feel really repulsed this happened to us . I guess that's why so cheap 😕

Stockholm to Gothenburg on Oct 8.
New plane, 1,3 years old 737 Max.
Flight and plane was ok. (Booked via Ryan). Flight on time.
The seats however was the most tight and with the shortest legroom I've ever flown with. If u are under 1,8 meter it works for short flights, otherwise not.

This is without doubt the worst airline I have flown on!
I hope all Canadians do not use this terrible service
Lateness both flights! Two hours late both ways! Rude staff! People coughing and sneezing throughout flight! No mask wearing! packed seats on an old noisy and very dirty aircraft.Yes, I caught covid on the flight out.
The two young guys sitting next to me were very sick
and coughed throughout the flight. The lady in front of me was sneezing all the way to Malta. I asked the stewardess if I could move my seat. She made it clear to me that there was no alternative and not to complain
as everyone on the plane had the same issues. I asked that the people next to me be given masks but she informed me that no passenger even if they were obviously very sick had to wear a mask.Yes, I wore a mask the whole trip but the air in the plane was not good. The Covid ruined my holiday! Sad, because the people on the Island are very friendly and helpful

Please save yourself the pain. Go with Air France or British airways. Don't let these amateurs look after you.
I

Very well served by Alison Casha from Air Malta head office. She went out of her way to provide assistance and bring closure to an outstanding refund matter which had been ongoing for over 2.5 years. I hope Air Malta appreciate this precious staff member who gives back confidence in a once esteemed and respected airline. Thank you Alison! It was a pleasure dealing with you!

Yes, that is when I tried to communicate with the Air Malta team at Malta International airport, they responded so rude and so ignorant like that to a paid customer.

Travelled twice over the summer both times paying for business class. On all 4 occasions plane has been late. Seat that I picked when booking return flight wasn't given... tiresome

Oh dear, it appears our experience is completely out of sync with fellow reviewer’s.

I prepaid flights & baggage a month or so before the flight. Online check-in, several hours before the flight, revealed that I hadn’t booked baggage, yet I had an electronic receipt to prove I had. I repaid to ensure smooth passage the following day & the smooth claim procedure exposed loveholidays as the culprit who hadn’t paid the airline & loveholidays eventually coughed up.

The LGW check-in was delayed a couple of hours as their printer failed - difficult when travelling with children - but this could happen to any airline.

The crew were fresh and smart and humorous and accommodating, the plane clean and well attended throughout the flight. It is a cheap & cheerful airline but both ways were fine for us.

Would have no hesitation booking through them again.

Air Malta has no information on their website about the dimensions for checked in baggage so it's impossible to plan what kind of suitcase to bring. They only state the dimensions for cabin bags/hand baggage. What if I bring a checked in bag that's too big and they refuse it? Will I be asked to pay a crazy amount of money for oversized baggage? It's not fair to the customer to not provide the dimensions. I also tried calling them and even over the phone they couldn't give an answer. On the phone they told me the dimensions for cabin bags/hand luggage, but that's not the same as checked in baggage, so they didn't really understand what I'm asking them. Checked in baggage dimensions are obviously a lot bigger than cabin bag dimensions, they can't be the same, it doesn't make any sense that a checked in bag has such small dimensions like a cabin bag has. The whole point of a checked in bag is that it's much larger than a cabin bag. Air Malta, please add checked in baggage dimensions to your website and also give this information to your staff so they can advise people on the phone. Thank you!

Malte

Air Malta is a deplorable airline. For my flight from Paris to Malta in July, they overbooked the plane, so they sold my seat. I arrived 1 hour before the departure.
They gave me very little information the same day, just that I had to go to a hotel in Paris Roissy Charles de Gaulle, without even giving me a paper explaining the situation; then sleep there and leave the next day at 10am by another plane. A financial compensation was announced to me at Orly airport but for the moment the company doesn't answer my mails. It is a scandal. You have to come 3 hours before boarding with Air Malta, otherwise you are not sure to board. And I was not an isolated case. You are deplorable.

Cancelled 3 ticket, told me I can only get half of the money despite I go with default options, lost half of my money, but still no ida where the other half, been a month, was pretty quick when they charge though

Awaiting a response still for our compensation and the cost for another flight due to ours being over 13hrs delayed. We are out of pocket and there have been no communications back for over a month since my last email. This is nearly EUR1,000 due that has not been paid and feels endless in chasing them.
During the delay - communications were really poor and have not improved since.

Had to contact legal assistance to get refund back, after multiple emails and phonecalls, we recieved nothing but empty promises and "please give us your contact information and we will accelerate the process"
This is just BS, they are stalling with the aim of you as a customer to give up on the refund. If anything goes wrong with this company, you will not get your money back.

Go first tickets is a scam. They don't do anything with them. We did it because of the chaos on Schiphol. So we could bring our lugage in the plane 100%. (so the Go first priority says) But they don't do anything with the Go first. It was just 1 line going in the plane. They didn't call out the Go first people first.. which just means they are a scam. Also our suitcases (which we could bring 100% in to the plane with the Go first priority) had to be in the checked bagages. So we had to wait on Schiphol for the lugages to arrive. They are just scamming people with this priority.