Air Malta 

In July 2023 we travelled to Malta for two weeks. We are a family of 4 people. 2 adults and 2 children. At the beginning of August 2023 We returned from vacation. The trip to Malta started with a delay of 1h30. The return trip was also delayed, this time 40 minutes. But that wasn't the worst of it. The worst thing is that we bought the round trip tickets and bought the places we wanted to go. On the eve of the trip online check-in was unavailable. We had to check-in at the airport. Queues until it's our turn. After checking in, we grabbed our tickets and went to the plane. After all, we didn't stay in the seats we paid for. They put them elsewhere. The return trip was the same. We spent 200€ for the seats and not a place bought we traveled. At Malta airport we complain. They were rude. Without the sensitivity to deal with this type of issue, they gave us a card and sent a complaint to the card's email address. The company AIRMalta is acting like a thief, as it allows you to pay for something you don't enjoy. This configures a crime of fraud. To date we have not received any response.

Update 06/03 : I finally received the compensation in October after multiples reminders, more than 6 months.

My flight from Malta to Paris on March 30th 2023 was delayed more than 5 hours and we received no food or beverages. I applied for compensation and the client service ensured me that the 400€ compensation was being processed by their financial department. More than 4 months after, no compensation received and all my emails and calls are ignored. Air Malta is in direct violation of EU Regulations. This is unacceptable and competent authorities have been ceased.

My experience with Air Malta hasn’t been the best. From the beginning, it was very difficult to deal with the customer services for the first time when I had to call to speak to the customer services officer I had to make an international phone Call. They don’t have the best people in the customer services. Anyways, I booked a business class ticket from London to Malta in from Malta to London. My experience flying with Air Malta wasn’t really the best. We took 30 minutes late the departure time and when we were about to cross the channel between France and England are pilot announce technical fault when we took off we thought we had a regular turbulence, but that wasn’t the case, our flight had a constant 45 minutes of bad turbulence and then the pilot said aircraft has lost the cabin pressure so we had to return to London Heathrow however be safely landed back and waited on the aircraft more than 1 1/2 hour till the technical fault was resolved. Our flight was delayed more than 4 1/2 hours so by the EU laws I emailed them three times asking for compensation and it has been nearly 2 1/2 weeks. I have not heard back from them at all not only days, but also when I was flying from London to Malta, I have paid €40 For extra baggage however it was not showing on my ticket so I had to call them again instead of them helping me to sort my problem. They simply ask me to pay again and they will proceed for the cancellation of the previous payment. I still don’t know if they have made any refund so until now I’ve been waiting for them to respond and twice I had a very bad customer services officer over the phone. He even threatened me if I would like to continue this call I confronted him that is that how you speak to business class passenger, and I asked for his name, he kind of calm down , I think most these people have this very snappy attitude, as if they’re doing me any favour, the customer services with Air Malta do not exist at all whatsoever. Also I cancelled my ticket and I’m still waiting for the refund. There has been no email no confirmation or any sort of thing that officially says they have cancelled my ticket. The aircraft that we flew I was in a business class cabin supposed to be that it was economy configuration, the seats were very old dirty and the floor was filthy. Cabin crew seems to be very average, not smiling not so friendly. The only thing that I liked was their meal. The meal served was good I have to be honest and say whatever good was overall, I don’t think I will ever fly with Air Malta until they change the services bring some new aircraft and improve their services. My suitcase was open when my luggage arrived from London Heathrow to Malta. The people I’m dealing with a very unprofessional. Like I said before I haven’t got my refund for my extra luggage that I paid for and I have no words until now on my ticket cancellation, I wonder if they think that people will eventually give up on emailing them and calling them because it cost so much to make international calls and invest time emailing them so they assume staying quiet and not responding to peoples emails. That’s the best way people forget about it so without reason my one experiences enough and I will never travel with them or fly with them.

Our stroller was damaged on the way back from Malta to Heathrow and after multiple correspondence between myself and Air Malta Baggage Claims, on 20th April 2023 they told me they would compensate me €80. It is now 12th August and I have not received a single penny nor have I received any responses to the numerous emails I have sent to the complaints department and baggage claims department.
This is EXTREMELY unprofessional and dishonest and I would highly recommend that you AVOID using this airline.

Ticket Number 00901346

Booking reference : EKFHLO
(Ticket Number 00918061)

I paid for a GO FLEX flight ticket but I cancelled. You said that i will get a refund except some taxes.
It’s been almost 3 months!
I have been sending you several emails but you never respond me!
Is that really really difficult to do?
Is anyone still working for Air malta?

120€ for 25 minutes of Flight from catania to malta. What is the problem ? The problem is 120€ for Flight, trolley on board, free seat, and check in online. But the surprise is : no check-in online for an error of website, no trolley on board, no free seat . I saw the entire world and I took many Flight, but AIR MALTA is absolutely the worst Flight company in the world , even Ryanair is more comfortable than you and This is incredibile because the price of ticket with Ryanair are like 9-20€ for Malta so why i need to pay more for have your less service ? I will never take an Air Malta flight again.

I was on a delayed flight on 20th April for which I made a claim. The claim was accepted, closed and sent for payment. I have yet to receive this payment. I have emailed over 12 times and not received a reply so I sent a Facebook message and was told to email the agent again....... still no reply.
I have now been told that the finance department is "processing my payment" but no indication can be given for how long this might take! So far it has been 6 weeks!!
Ticket number 00928150
Flight ref JEQVYH
Very poor customer service

Worse customer service ever. We are waiting for the info about refund for the flight tickets from October last year....

Flights from Malta to Geneva and back 24/06-01/07. Everything went smooth and on time. Nothing negative to declare.

I flew on Air Malta for the very first time on June 15, 2023, and I must say I was amazed by the great experience I had on this airline.

To start, the check-in process at the airport was quick and efficient. Once they started the boarding process, they were boarding the aircraft from two doors, one in the front and one in the aft, so that there was no congestion in the isles and everybody got to their seats quickly. But what impressed me even more was the interior of our Airbus A-321. It was squeaky clean and modern, airy, and bright. The cabin was kept in natural earth tones with dark crimson leather seats and plenty of legroom for easy moving in and out of the row—and this was all in the economy class. The flight attendants were impeccably dressed, were beautiful, pleasant, and helpful. The flight itself was as smooth as one could only dream of. Not a single bump along the way and ended with a silky smooth landing in Paris.

All in all, I was extremely pleased with my experience on Air Malta, I’m not sure why others have given this airline such a bad rap, but I certainly look forward to flying again on Air Malta soon.

Flew with malta air for Ryan air from pisa to billund 29.06.2023. I have total panic of flying so told a crew menber before takeoff. One minute after the captain came to my chair. Gave me a seat on 1 row. And took me to the cockpit for a talk. Calming me down!! After the flight we spoke again. Both pilot and captain (danish) were so sweet and made me feel so safe.
Flew with same 2 last year.
they have great humor.
Amazing crew, service and everything tip top

I am very disappointed with Air Malta .. my flight on 20th April was 3 hours 5 mins late and I submitted the compensation claim within a week. To date I have heard nothing .. have emailed 4 times to chase and not had any response .. I called to complain and they said ‘send us an email’. It’s a terrible service. Details are below:

Compensation Ticket Number: 00925237
Booking ref: XFQBPB
Flight number: KM101
Flight Date: Thu 20 Apr 2023

Honestly the customer care and service is 0%, this happened on the 18/06/2023 up until 19/06/2023 no atom of care or respect was shown to customers. With my husband and baby of 9 months no attention was given after flight was delayed and canceled. We arrived the airport 3pm for checking. We were there till 1am the next morning. We stayed in the airport about 10 to 11 hours with no care no food no provisions at all, not even water to drink at least. By the time hotel was provided it was already 1am and I still had to come back to the airport by 3am for check in for the rescheduled flight. Even the security was so impolite when I wanted to make some enquiries. A female security She asked me to shut up my mouth! Who does that to clients! In everybody’s presence she gave a lady "a middle finger". A whole security staff working at an international airport. And when people wanted to ask her name she immediately hid her name badge. My experience was horrible and bad.

Honestly the customer care and service is 0%, this happened on the 18/06/2023_19/06/2023 no atom of care or respect was shown to customers. With my wife and baby of 9 months no attention was given after flight was delayed and canceled. I arrived the airport 3pm for checking. I was there till 1am the next morning. I stayed in the airport 10 11 hours with no care no food no provisions at all. By the time hotel was provided it was already 1am and I still had to come back to the airport by 3am for check in for the rescheduled flight. Even the security was so impolite when I wanted to make some enquiries. A female security She asked me to shut up my mouth! Who does that to clients! In my presence she gave the lady a "middle finger". A whole security staff working at an international airport. And when people wanted to ask her name she immediately hid her name badge. My experience was horrible and bad.

got delayed so much from Malta so I needed to stay over in another airport. I send my compensation form because I was promised 400 euros in compensation due the delay. In April I send all the information so I could get my compensation, I had to write them again because I had not heard anything. First of may they wrote me that they have sent my information further to the financial department the 26 th of may I wrote to them again because I still haven’t heard back, 2 th of June I talked to the customer service and they promised me to sent my money back. The 8 th of June I still haven’t received my money and now is it the 14 of June and I have now heard or received any money. I’m not happy.

I will never ever go to Malta due to the very lousy customer care service of air Malta. We legally - and to their own conditions - have right to a refund (for a group of 9) due to a corona cancelation, but it takes them 3 years (refund could be required after 1 year, so over 2 years now) and we still did not get a refund. Incredibly lousy. I guess they are just waiting to bancrupt…

Terrible website, terrible booking process, incompetent staff.

I really hope the rumours about Air Malta folding as a company are true, because you really don’t deserve to be operating. Shame on you.

I had to change the name of the passenger for my mistake. It wasn't possible to do it by yourself, you have to call their customer service, and that's is ridicolous in 2023. Anyways, i spent 43 minutes on the phone, UNBELIEVABLE. Then, i was charged 49 euro only for a change of name!!!!!
Worst customer service ever.

Really nice airline, the seats were comfy (although they didn't look great), the food was pretty good, customer service was decent and all around nice airline. It's also really cheap compared to other national carriers and the airline is also quite safe. Yes, it was pretty bad compared to most other airlines and it also costed a lot of money loss, yes it could be a really frustrating airline to fly with and there was a lot of delayed flights. But it definitely does not deserve the tremendous amount of bad reviews and the super low rating. Its sad that Air Malta will be dissolved in 2023.