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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Awful customer service. Basically AI and not a very good example. Long story short , booked a night in a hotel, paid in advance, all good. Reciept emailed as normal , check my credit statement, they... See more
Company replied
Very poor/no support when hotel cancelled me on checkin. Apparently hotel told agda 3 days before my check in date that there wasn’t a room and cancelled my booking. Agoda did not tell me. They d... See more
Company replied
If their is option of zero star I will go with that. Agoda customer care sirf naam ki care karte hai I have booked hotel with agoda, at the time of check In hotel refused about booking when I con... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.2
Poor
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agoda booking
Website easy to follow
Competitive prices
Great location
Customer service available if needed
Peace of mind
25 July 2026
I’ve had great experiences getting…
I’ve had great experiences getting competitively priced hotels on Agoda. Sometimes they are significantly cheaper than other sites. Lately I’ve noticed that this isn’t always the case - but it’s worth a try. Smooth bookings never an issue.
14 December 2025
Probably the worst customer servcie…
Probably the worst customer servcie experience and a company incapable of accepting any responsibility for their errors and trying to blame the hotel. On top of having a chatbot that entraps you into into responses that point the blame elsewhere amd creates a wall that stops you from going any further and it wont allow text input anymore, it tool three Brickwall attempts like this until I managed to get out through to an agent. When you do get an email they put repsonsility of no resolution and blame the hotel for not responding when the issues are nothing to do with the hotel and with Agoda listing incorrect details. In this case, breakfast being included, the location in relation to landmarks and falsely advertising a price including all taxes and fees and then adding them on in their cart. When they eventually email you and you respond they claim youre using an incorrect email, when I have literally replaced directly to the email they contacted me which is the same used for booking. Instead of investigating their errors they've just tried to farm responsibility on the hotel. I don't forsee any compensation from them so I will just ensure they never see a penny from myself ever again.
22 July 2026
Unprompted review
Reply from Agoda
Dear Tim Barrett,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
It's impossible to delete my Agoda… for marketing purposes.
It's impossible to delete my Agoda account.
I've tried multiple times to delete the account from the website, but it's impossible.
This is what customer service tells me:
"The legitimate reasons we need to retain this personal information for this short period are for marketing purposes...
Under the Singapore Personal Data Protection Act, where we are based, we retain personal data for a period of **120 days** from the date of the guest's last check-out."
10 July 2026
Unprompted review
Reply from Agoda
Dear CELINE,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
gave us a different check in check out date
we put the check in and check out, and upon payment, the date were changed and we have not been given any refund. customer service said they cannot do anything. we booked twice it did the same thing
24 July 2026
Unprompted review
Reply from Agoda
Dear Qirat,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Booking ID 658643855 (SCAMMERS)
Booking ID 658643855
Please guys think twice before using Agoda I have used them for years never had an issue, I had a recent booking when I got to the hotel I was told Agoda did not pay them even though I showed the bank transaction I was charged at the hotel and by Agoda twice, I tried ringing them twice after waiting 30 minutes the agents disconnected the line when I got through Shanu called me back after 1.30hrs on the phone when I asked to speak to a manager the line was disconnected and a email was sent to me saying are you happy with the resolution this company is a complete scam now please think twice before booking with them.
There call centres are in India and the customer services is really bad they send you automated emails please stay away from the company they are SCAMMERS.
10 July 2026
Unprompted review
Reply from Agoda
Dear Abdul Khayum,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
ZT
A fabulous purchasing experience
I've used a number of different site to book Hotels over the years, this is definitely one of the better ones as it was easy to navigate and contained lots of useful information, such as the distance from the airport and lots of local things-to-do information. I'll certainly use this again as i had a very positive purchasing experience.
24 July 2026
Always found Agoda excellent
Always found Agoda excellent, probably used them on last 10 UK 1-3 night hotel bookings.
Used to use Booking.com but being as they let me down on 2 bookings I had booked before Covid, the 2 stays being in 2020 and refused point blank to refund me, even though the government said 'stay at home' and all hotels were closed to business, I now refuse to use Booking.com
Will now always use Agoda, unless something goes drastically wrong.
29 October 2025
BEWARE
BEWARE: Hidden Fees & Scam Tactics!
Do not use this site. I specifically booked for two adults, but after payment, my confirmation mysteriously changed to one adult. I was forced to pay extra at check-in. It feels like a coordinated scam with the hotel. Avoid this site and book through MakeMyTrip or Booking.com instead!
21 July 2026
Unprompted review
Reply from Agoda
Dear Ravikiran,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Thieves!
Thieves! They double-charged my credit card and refused to give money back because "hotel policy says no refund" while not even passing the money to the hotel. Pity - they used to be quite user friendly right until recently.
24 June 2026
Unprompted review
Reply from Agoda
Dear msapozhn,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
If their is option of zero star I will…
If their is option of zero star I will go with that.
Agoda customer care sirf naam ki care karte hai
I have booked hotel with agoda, at the time of check In hotel refused about booking when I contacted customer care they said we are sorry sir, they are not picking our call. Plz wait we are trying to contacting the property.
But by evening 7 pm Agoda representative cancell the booking and offer me agoda cash. They insist me sir aap hame cancell ke liye kahe tabhi hum aage bad payenge.
I said I need a room why I say cancell booking. And I don't need any agoda cash. No response from representative
Such a nonsense behaviour
4 July 2026
Unprompted review
Reply from Agoda
Dear Dinesh Kumar,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Easy to book and deferred payment.
23 July 2026
Very poor/no support when hotel…
Very poor/no support when hotel cancelled me on checkin. Apparently hotel told agda 3 days before my check in date that there wasn’t a room and cancelled my booking. Agoda did not tell me. They did not try to help me find another hotel and left me to sort it myself - elderly lady travelling alone .
Worse still, this was 28th June and still not received a refund!!!! Now 23 July. Really poor service. I have had to pay out twice for hotels in Indonesia now. Really bad service customer support
23 July 2026
Reply from Agoda
Dear Carole Rea,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
Extremely disappointing experience with…
Extremely disappointing experience with Agoda.
I made a hotel booking on the night of July 21. Agoda then sent me an email stating that my booking was not completed and that no booking had been made. Based on that official email, I contacted the hotel on July 22, and until around 3:00 PM, the hotel confirmed that there was no reservation under my name. I had no choice but to book the same hotel through another website.
Later, I discovered that Agoda had created another booking without sending me any confirmation email or notification. Because I was never informed, I ended up paying for another reservation unnecessarily.
This entire situation was caused by Agoda’s poor communication. If Agoda had informed me that a new booking had been created, I would never have booked through another website.
I have emails and screenshots proving that Agoda first informed me that no booking existed, yet later created another reservation without notifying me. This has been an extremely stressful and frustrating experience, and I expect Agoda to take responsibility and resolve this issue properly.
22 July 2026
Unprompted review
Reply from Agoda
Dear Barnya Land,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Easy to cancel and rebook
23 July 2026
Agoda will trick you that it’s cheap but it’s not
After agoda charged me the hotel also charged me when I checked in cuz they said it was too cheap on the site, but the real price was the price they had on their system so actually it’s false advertisement that I’ll good that is offering per room
22 July 2026
Unprompted review
Reply from Agoda
Dear Peterangelo Sicat,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
I have never experienced such an…
I have never experienced such an incompetent and irresponsible customer service from a company as large as Agoda.
Agoda changed my flight booking, and because of their mistake, I lost USD 170 that I had already paid for checked baggage.
Later, they only refunded USD 125 without giving any reasonable explanation about the missing USD 45. Where did the rest of my money go?
Because Agoda failed to process my baggage correctly, I was forced to pay PHP 19,719 for two checked bags again at the airport. I lost my money, wasted my time, and went through unnecessary stress because of Agoda's own failure.
To make things even worse, every reply I received was nothing but a copy-and-paste template that completely ignored my actual complaint. It honestly feels like nobody even reads customer cases before responding.
This is absolutely unacceptable. If your company makes a mistake, take responsibility instead of making customers pay the price.
This is the last time I will ever book anything through Agoda.
Never again.
Avoid Agoda if you value your money, your time, and competent customer service.
24 July 2026
Unprompted review
Reply from Agoda
Dear thong vuong,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
4+ Months, Still No Refund - Agoda Just Stalls and Passes You Around
Absolutely disgraceful "customer service." I cancelled a booking (ID 1992674820) well within the FREE cancellation window in March 2026 - and Agoda charged me anyway. That was over 4 months ago. Since then I have been shoved between more than a dozen different agents, forced to resubmit the same documents over and over, and fed endless "we are escalating this" lines that go absolutely nowhere. Nobody at this company takes ownership of anything. It feels like a deliberate stalling tactic to wear customers down until they give up and eat the charge. I have not given up, and I am now escalating this through my bank's chargeback process, Agoda's own privacy and grievance channels, and consumer protection bodies. Do NOT trust Agoda with your money - if anything goes wrong with your booking, you will be completely on your own fighting a company that does not respond and does not care.
20 March 2026
Unprompted review
Reply from Agoda
Dear Ankit Agrawal,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
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