AdvicePro Reviews 

Good system with knowledgeable and quick 1st tier support. AP is excellent value for money with increased functionality from the custom money add on a must for any money or debt advisers. Welfare Rights stages are easily managed from initial check to appeal with a stager by stage overview approach.

We have been using Advice Pro for many years and find it an invaluable tool for capturing the work of our organisation. It also allows us to report to our funders and is essential to the accountability and quality of the service we provide.

I would recommend the Welfare Rights system for advice workers as it is easy to follow and records all the info required under case management.

The helpline is excellent and all queries answered promptly.

The SMS feature is also of great benefit to our service easy to set up and implement.

Excellent product and quick response to any issues raised.
We have been using Advicepro for four years and have customised it for various projects across the business. It does everything we need to be able to record accurate information and pull off reports. I thoroughly recommend Advicepro to anyone who needs a robust case management system.

An excellent system for managing casework, thought of everything. Responsive help and support that always responds positively to suggestions to improve the system. Updates mean that the system is evolving in real time to meet the needs of the advice industry.

Great system to use and excellent support. Would benefit from better integration with email communication - this is how most of our clients contact us and it is needlessly time consuming to have to cut and paste everything into Advice Pro rather than emailing from within the system.

Advice Pro works well for us. We have programmed it for the needs of our service and have had a considerable amount of support.

There is still some work to be done - but I think were getting there.

great service especially when we have problems and dont know how to deal with them. very patient.

Great package which you can make your own ie create new fields and , reports. Good sector led CMS. We have used it for about 10 years and I have been impressed with the on going developments introduced and new features.
We have been able to develop and launch several ( quite different) new projects over the last few years and were able to use Advicepro for all of them.
Would be even better if/when they link it into email.

Advice pro does the basics for what we need at a student union.
It may do a lot more than we know in terms of capabilities but we were dismayed that once we upgraded the level of service and support we get over the phone became non existent. (e.g. prior to our service upgrading I could call the help line and an adviser would walk me through the steps to create a report. However when I made a similar request after upgrading, I was told to simply refer to the online help sheets). We no longer have any free tutorial owed to us but the staff member who received the tutorials no longer works with us, so we are left with the option to pay for training or continue to use advice pro's basic tasks.
I would also add that although we use the social policy and national policy tabs, I am not aware of any feedback of this information being fed into the NUS and what is done with the information gathered.
We are happy with advice pro In terms of recording casework and uploading evidence and fact sheets, but due to lack of support and guidance we do not feel we get the most out of advice pro in terms of stats and reports. (another example being that we have just introduced an online booking system for our service and for far less money than we pay advice pro, the online booking system auto generates reports, and stats and has excellent phone and online chat support)

An excellent service - we have been very pleased with the level of support from Advicepro. We get fast responses to requests for help and the staff are courteous and helpful.

AdvicePro allows us to record stats that we haven't been able to record on other databases and is therefore a good tool to use for funding applications. However I find reporting really difficult and time consuming not being able to find anything easily.

AdvicePro is an easily accessible case management system to use. Any issues or concerns have always been dealt with promptly by the staff, and explanations and advice has always been clear and easy to understand.

Very happy to be using Advice Pro we find this system excellent.

Overall the system is very helpful once you have taken the time to set it as you want it (which takes quite a long time). However the word processing facility is not good, often creating poor layout, difficulties printing (as page breaks are not shown) and some of the features one might use in Word such as text boxes do not copy and paste into the system.

The different categories of cases you can set up is good but one is not easily transferred into another - eg template letters have to be set up separately for all categories instead of being able to select a letter to go into multiple categories all in one go.

Fabulous phone and on-line support from the Advicepro Team.

While advice-pro seems to be the best case software going for sure, it would be even better if, in the list of cases rather than simply 'WB' for anything to do with welfare, there was something more specific like 'HB' for Housing Benefit, 'ESA' for ESA cases etc. Most of our clients have multiple cases with different benefits and it's time-consuming to have to click through all the 'WB' cases to find the right one.
Also I don't understand why there is both 'general' and 'miscellaneous' - this also wastes time clicking around to find a specific topic.

Advice Pro can sometimes be very slow, there are to many options when creating a report in report designer but overall Advicepro is very good. The staff at ACM are all very helpful to

Works well, AP's Customer Service Staff are very helpful.