Adrian Flux Reviews 

42,409
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,888 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, friendly staff for their patience and expert knowledge, noting that speaking directly with human representatives makes interactions pleasant and straightforward. Consumers also appreciate the efficient service and clear website navigation that easily addresses various vehicle insurance needs without feeling pressured. Some reviewers were not happy with unexpected extra charges or high renewal prices applied for minor policy modifications and breakdown cover. A few people also felt that quotes increased significantly after speaking on the phone compared to the initial online estimates provided earlier.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and polite during calls. Many reviewers... See more

Service

People report positive experiences with service, highlighting efficient support and competitive pricing for... See more

Customer service

Clients share positive opinions on customer_service, frequently highlighting the friendly and helpful nature... See more

Price

Customers had ambiguous experiences with price, reflecting a distinct divide in opinions. While many... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and customer-first... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The person I spoke to was very pleasant and polite and did try to get my quote down as far as possible. However for a company that advertises in a landrover club magazine , specifically a series 2... See more

Rated 5 out of 5 stars

Contacted yourselves as ageas declined to continue insuring my car due to the modifications, your man gave me a good deal plus breakdown cover at a price I like , well done , I hope next years cover... See more

Rated 5 out of 5 stars

Efficient service, straight through on the telphone to a helpful sales person. Only critisism was the extensive sales pitch for add on insurances on top of base policy cover. Other than that the onlin... See more

Rated 5 out of 5 stars

From the start of the insurance maze the staff were extremely helpful, friendly and understanding of a more senior customer. Each step was explained well and I would recommend this company should the... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,409)

4,696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No fuss

No fuss, great price, informative call-back to ensure my insurance needs are covered

17 August 2026
Rated 3 out of 5 stars

Everything was going well until you…

Everything was going well until you requested Proof of No Claims. I uploaded the document to your portal on 12th August and had a response to say that the document had been received.
On 14th August I signed into my account and could not see the document so I phoned you and was told that you didn't have it, and that I should email a copy, which I did straight away. (to email(at)adrianflux.co.uk)
Having received this email from you asking for my experience I signed into my account today. There is still nothing to show that you have the Proof of No Claims, so I don't know if you have it, haven't accepted it, or are still processing it.
Clearly 7 years No Claims is worth quite a lot of money on an annual basis so I am anxious to get the matter clarified.

17 August 2026
Rated 2 out of 5 stars

Had 2 policies almost identical…

Had 2 policies almost identical policies and price about £290 each, had to cancel them both after about a month, one gave me a refund of £240 and the other £50 refund, when queried I got a spool of so called late fees and charges even though I paid for the policies outright.

I dont mind fees for canceling but when they are so far apart it makes you wonder why they charge so much for one and not the other.

17 June 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Chris,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

Insurance query

Excellent service from the chap on the phone very helpful and clear with sorting out my call ...great company at a great price ...will defo use again 10 out of 10

16 August 2026
Rated 1 out of 5 stars

Hounded and threatened to cancel policy!?

Started getting hounded after not even 24hrs to log onto a portal that wouldn't allow me to log on and accept some T&C's... after 48hrs started getting phone calls and messages saying my policy was going to be cancelled if I didn't log in.

I travel alot for work so don't get heaps of time so them only being open during short business hours definitely doesn't help any situation as struggled to get hold of them.

When I finally did the very helpful guy told me this is something I would have had to call for them to fix due to my email being set up with thier own bike insurance company so it had a melt down trying to set me up on the car side.... but I'm the one being hounded and threatened to have my policy cancelled??

Sorted now and sad when I've had alot of vehicles over the years insurance with these guys and this is just cover that cost £100 and for one of my cars to sit and do nothing in a locked garage.... mental.

Safe to say I won't be using them again.

14 August 2026
Adrian Flux logo

Reply from Adrian Flux

Hi Toby,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

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