Adrian Flux Reviews 

42,346
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,874 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and well-informed when handling policy details and answering questions. Consumers truly appreciate speaking directly with a knowledgeable human agent instead of dealing with automated systems, which keeps the process efficient and straightforward. Reviewers often mention that getting suitable coverage arranged takes very little time, resulting in a very pleasant overall journey. However, some customers also noted issues with aggressive upselling tactics or unexpectedly steep renewal quotes that increased costs significantly. A few other people also felt that certain administrative fees were too high or experienced frustrating communication breakdowns.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting that representatives are extremely... See more

Service

People report positive experiences with service, highlighting polite and attentive staff who answer calls... See more

Price

Reviewers mention ambiguous feedback about price, as experiences vary significantly among customers. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are friendly,... See more

User experience

Customers had positive experiences with user_experience, highlighting a straightforward and efficient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke with very helpful agent. But still waiting for confirmation on my no claims bonus proof even having emailed my last three insurance companies certificates. And confirmation that my no claims... See more

Rated 4 out of 5 stars

Great to talk with someone but a little too much oversell beyond what I wanted on the day. I understand why this has to be but as I have paid more than other quotes given there’s no need to convince m... See more

Rated 4 out of 5 stars

The company representative understood my Vehicle, my Requirements and Expectations. I was offered the cover to suit my situation at a competitive and sensible price. I am not too aux fait with 'phones... See more

Rated 4 out of 5 stars

Previous insurer was hiking my premium for renewal by 33%. I have a clean driving record. Tried Adrian Flux and although the premium is higher than last year, it is still much improved on my last i... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,346)

4,641 reviews in the last 12 months

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Rated 1 out of 5 stars

Change of veh insurance

Been with AF for a good few years. Changed vehicles. Last year FC £285 this new quote for a newer vehicle £675. Value is £10000 difference. Yet I’m getting g an insurance with European breakdown( which isn’t offered on AF) for £375. Something stinks

13 August 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Kev,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 1 out of 5 stars

no confirmation of policy despite…

My reaction was in the context of scam sites. A worrying world. Later found my son very happy with you.

13 August 2026
Adrian Flux logo

Reply from Adrian Flux

Hi Mrs Billot,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your policy has been traced and your comments will be reviewed as soon as possible.

Kind regards

The Adrian Flux team

Rated 4 out of 5 stars

Setting up the insurance for 2 vehicles…

Setting up the insurance for 2 vehicles was relatively straight forward, although the Adrian Flux representative took down the incorrect date I acquired one of the vehicles when they set up the policy. They called a few days later and charged me £17 for their error.

13 August 2026
Rated 5 out of 5 stars

First time using Adrian Flux

First time using Adrian Flux. Had great service. The young las who felt with me was very patient when I didn't understand some points and went through them slowly with me . Was very happy I got him.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service, straight through on the telphone to a helpful sales person. Only critisism was the extensive sales pitch for add on insurances on top of base policy cover. Other than that the online set up through MYAccount was flawless, easy to use and upload CDD and support papers.

12 August 2026
Rated 5 out of 5 stars

Policy cancellation …

I wanted to cancel my policy as they couldn't match a new quote. They were very professional, not at all pushy and happily accepted that they couldn't match my new deal. Very good service and I still have another insurance with them.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, friendly customer service - how lovely to speak to real human beings! Answered queries quickly and kowledgeably - excellent service so far.

12 August 2026
Rated 1 out of 5 stars

Adrian Flux Tracker scam

I have motorhome insurance with this company and believe they are running a bit of a scam with a tracker company called Tracker network uk.
With this insurance it specified I had to have a nano tracker fitted supplied by Tracker network uk.

On fitting the tracker and activating it, it worked and everything was good but after say 3 months the tracker stopped working and I get a letter telling me to try and re activate the tracker and get it working again.
I did exactly what the person on the phone was telling me to do and still not working we agreed for them to send another tracker out but it has never turned up🤷‍♂️

My renewal came through and I renewed my insurance, a month later I get a letter saying the tracker is not working. On ringing Tracker network they say they have had no communication with Adrian Flux and I need to send the old unit back so they can check it over for any faults.
A charge of £79.20 was due from me for them to do this.I have had to pay this and would get a refund if the unit was found to be faulty.I do not expect to get a refund as I’m sure they will say I have damaged the old unit somehow.
I feel totally scammed on this as Adrian Flux have not mentioned these added fees in the insurance policy.
Why should I have to pay for faulty equipment.
It’s scamming people out of money 💴

12 August 2026
Unprompted review

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