Adrian Flux Reviews 

42,420
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,888 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, friendly staff for their patience and expert knowledge, noting that speaking directly with human representatives makes interactions pleasant and straightforward. Consumers also appreciate the efficient service and clear website navigation that easily addresses various vehicle insurance needs without feeling pressured. Some reviewers were not happy with unexpected extra charges or high renewal prices applied for minor policy modifications and breakdown cover. A few people also felt that quotes increased significantly after speaking on the phone compared to the initial online estimates provided earlier.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and polite during calls. Many reviewers... See more

Service

People report positive experiences with service, highlighting efficient support and competitive pricing for... See more

Customer service

Clients share positive opinions on customer_service, frequently highlighting the friendly and helpful nature... See more

Price

Customers had ambiguous experiences with price, reflecting a distinct divide in opinions. While many... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and customer-first... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The person I spoke to was very pleasant and polite and did try to get my quote down as far as possible. However for a company that advertises in a landrover club magazine , specifically a series 2... See more

Rated 5 out of 5 stars

Contacted yourselves as ageas declined to continue insuring my car due to the modifications, your man gave me a good deal plus breakdown cover at a price I like , well done , I hope next years cover... See more

Rated 5 out of 5 stars

Efficient service, straight through on the telphone to a helpful sales person. Only critisism was the extensive sales pitch for add on insurances on top of base policy cover. Other than that the onlin... See more

Rated 5 out of 5 stars

From the start of the insurance maze the staff were extremely helpful, friendly and understanding of a more senior customer. Each step was explained well and I would recommend this company should the... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,420)

4,696 reviews in the last 12 months

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Rated 5 out of 5 stars

Insurance query

Excellent service from the chap on the phone very helpful and clear with sorting out my call ...great company at a great price ...will defo use again 10 out of 10

16 August 2026
Rated 1 out of 5 stars

Hounded and threatened to cancel policy!?

Started getting hounded after not even 24hrs to log onto a portal that wouldn't allow me to log on and accept some T&C's... after 48hrs started getting phone calls and messages saying my policy was going to be cancelled if I didn't log in.

I travel alot for work so don't get heaps of time so them only being open during short business hours definitely doesn't help any situation as struggled to get hold of them.

When I finally did the very helpful guy told me this is something I would have had to call for them to fix due to my email being set up with thier own bike insurance company so it had a melt down trying to set me up on the car side.... but I'm the one being hounded and threatened to have my policy cancelled??

Sorted now and sad when I've had alot of vehicles over the years insurance with these guys and this is just cover that cost £100 and for one of my cars to sit and do nothing in a locked garage.... mental.

Safe to say I won't be using them again.

14 August 2026
Adrian Flux logo

Reply from Adrian Flux

Hi Toby,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 1 out of 5 stars

Unimpressed

Unimpressed. Bought a better priced policy than the one I was offered on renewal with my existing car insurer, but once I got an online quote, I couldn't buy it and had to ring up. Once I'd gone through the exact same details on the phone as online, the quote was more expensive so it very much felt like a ploy of some sort to quote cheap online then get you on the phone and bump it up after you've queued for an hour.
I bought it but once I got the documents through there were a series of errors on the Statement of Fact. I rang back to query these and the agent was rude, hostile and very much sought to blame me rather that apologise for the errors of the previous agent, then she hung up on me.
I have the policy and it's the first time I've used a broker but I won't be using this broker again, for sure. All feels like one big scam.

15 August 2026
Adrian Flux logo

Reply from Adrian Flux

Hi,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

My mini r50 The call tracker was brilliant very…

The call tracker was brilliant very calm and asked me explain y we whent to Adrian flux to insure my mini r50 with the modifications I hade made and understood exactly what I was telling her so I was very happy to go with Adrian flux I told her I am dislesick and find this proses very hard to do so thank you very much to your excellent staff

15 August 2026
Rated 1 out of 5 stars

No cooling off period cost me!

I bought temporary insurance, had a glitch in buying the car, but found no refund was available. £65 spent for nothing.
They won't get the chance to quote for my 4 classic cars next renewal time!

15 August 2026
Adrian Flux logo

Reply from Adrian Flux

Hi John,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 1 out of 5 stars

They are a money grab business they…

They are a money grab business they dont care about customer service they lie and state online they insure criminal records but when you apply or phone they dont give you a qoate they just want low risk insure they aint for the people very judgemental amd very unprofessional unpleasant customer service, people like myself want to change and these are the reasons we cant i will be recommending to everyone I know not to go for this company absolute shambles advertising you take convictions but actually dont

15 August 2026
Unprompted review
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Reply from Adrian Flux

Hi Taylor,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

Excellent!

The entire process was seamless and very easy with a customer-first approach. It was nice to actually talk to someone instead of an online quotation process. This is still essential for some people. I would highly recommend. Thank you.

10 August 2026

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