AC Mortgages Reviews 

586
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, friendly, and supportive throughout the entire mortgage process. Many consumers note that expert advisors go above and beyond to provide clear guidance and secure the best possible deals. People consistently appreciate the swift communication and efficient handling of applications, which helps make the entire journey completely stress-free. Reviewers highlight that progress updates are regularly provided, ensuring everyone stays fully informed from the initial application to final approval. Buyers looking for reliable mortgage services would gladly recommend this dedicated team to friends and family.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional support... See more

Service

Consumers find service to be positive, consistently describing the mortgage process as smooth, efficient, and... See more

Customer service

People report positive experiences with customer service, praising staff for making the mortgage process... See more

Response time

Clients share positive opinions on response_time, frequently highlighting that representatives are incredibly... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a... See more

Rated 5 out of 5 stars

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage, She was soo professional, friendly and really helpful she made my anxious son exper... See more

Rated 5 out of 5 stars

Krysia and Noreen were really amazing. They helped us secure the best rate on the market and answered all our questions really clearly and promptly. They regularly sent updates to let us know how thin... See more

Rated 5 out of 5 stars

I can’t thank Noreen and Christopher enough for all their help with my mortgage. They were both brilliant from the beginning — always quick to reply, reassuring, and on top of everything. They made t... See more


Company details

  1. Mortgage Broker

Written by the company

AC Mortgages – part of Aberdein Considine – offers free whole-of-market mortgage advice. With access to exclusive deals, as well as over 15,000 mortgages from all major lenders, we’ll find the perfect one for you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

586 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(586)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have recently applied for a mortgage…

I have recently applied for a mortgage with the support of Karen and Stevie. Having never done this before, I had no idea what to do or where to start. The whole process was made so much easier with Karen and Stevie to keep me right. They kept me up-to-date with what I needed to do and when, reassured me when there were slight delays and kept me calm during what was quite a stressful time. Everyone I have dealt with have been friendly, professional and always happy to help with any queries. I really cannot thank the whole team enough, they have been fabulous!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Can not thank Zak enough!

Can not thank Zak enough!
Me and my partner Gemma just recently managed to get a mortgage offer thanks to his constant work and going above and beyond.
Has been so helpful throughout the whole process and has made this a lot easier than I thought it was going to be.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Like a Swiss watch

Lois, Amy W, Amy D and the rest of the team at AC did a fantastic job of making everything run very smoothly during the buying process.
Communications were promptly respoded to and they clearly explained what was required.
No dramas just perfect execution.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Scott @ AC Union Street was and is…

Scott @ AC Union Street was and is always very professional, helpful and makes the whole mortgage process very easy smooth and stress free. Been visiting at renewal time for a while now and recently visited again to apply for a mortgage to assist us in moving home and he made it seamless as always! His colleague Jen kept us informed and up to date with the whole process too. Will definitely use AC and Scott again.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

We had the pleasure of working with Neil and Chelsea as our advisors and they couldn't have made our experience any more pleasant or smooth if they tried!

They kept us updated throughout, were very kind and friendly, gave us lots of advice and support and now we own our first home!

They were very knowledgeable, talked us through everything, secured us the best deal, replied to any emails promptly and are very reasonably priced.

Couldn't recommend them enough, thank you so much for all your help, we really appreciate it!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Michael and…

Excellent service from Michael and Chelsea. We found their advice and explanation of products clear, allowing us to make what we feel was the right choice of mortgage. We were kept in the loop throughout our application and didn't need to wait long for approval. A highly recommended service from AC.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

No silly questions

David, Katie and Matthew made the whole process very easy, no question was a silly question and the entire process was completed in a very timely manner.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Zak at AC was extremely helpful in knowledgeable in the process of securing a mortgage as a new buyer. He explained everything I need to know and made the process stress free!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. So pleased we went with AC Mortgages. They have been so supportive via excellent communication throughout the process. Highly recommend!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

FTB – Chris and Noreen

Chris and Noreen, and the rest of the team at AC Mortgages, have been fantastic; I strongly recommend them. I'm a first-time buyer, and they have been clear, helpful, communicative, responsive and personable through the entire process.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Service - second to none!

From the outset Craig displayed such professionalism - he did everything he said he was going to do, kept me up to date throughout the whole process and he really went out his way to make it an excellent experience. I wouldn’t have any hesitation in recommending others to use AC mortgages. Craig did absolutely everything from start to finish and I really appreciate the help and guidance he gave me.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend

Michael and Chelsea from AC helped me apply for my mortgage very quickly during an extremely stressful time. They answered all of my questions very clearly and got me the best deal possible. I'd 100% recommend them.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Krysia and Noreen were really helpful…

Krysia and Noreen were really helpful and made the whole process so stress-free - we really appreciated having this level of guidance and support through the whole process. Invaluable!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Answered emails promptly. Considered all the options available to us.
Definitely recommend this company

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Recently gone through the full mortgage process with Kassie from Dyce- very helpful, knowledgeable and ensured the process was smooth. Would recommend AC Mortgage Team.
Thanks again.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Advisor

Delighted we chose to go with Aberdeen Considine for mortgage advice and would definitely recommend. We were assisted by Fraser Brown and Craig West. They were incredibly professional, helpful and efficient throughout.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Chris and Noreen were a great help in…

Chris and Noreen were a great help in getting the mortgage application and protection cover complete.

As a first time buyer the full house buying process was daunting, but after my initial call with Chris, he was able to explain the full process in easy to understand terms.

I was provided with regular updates to the application process, and never once felt like I had to chase for an update.

I couldn’t have asked for better help :)

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Chris and Noreen!

Both Chris and Noreen were very helpful and informative. I appreciated their patience with me as I was a little rushed and overeager but they really did their best to find my family and I the best solution, even finding an alternative lender with a better rate.

20 October 2025
Unprompted review

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