ABC Travel Service Reviews 

461
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Big thank you to Denise for her outstanding help with our cruise. We would still be waiting to sail if she had not gone through the extra steps to help us get the pre-sailing requirements completed. W... See more

Rated 5 out of 5 stars

ABC travel will always be my first choice when booking a flight. Excellent Service! Wonderful people to work with when booking a flight. Everybody is friendly and patient, even when things take a lit... See more

Rated 5 out of 5 stars

I realized I didn’t give myself enough time for a layover during an international flight. I requested rebooking and was called the same day. The service agent was super helpful and provided me options... See more

Rated 5 out of 5 stars

The ABCTravel team does a great job finding me the best price for flights. I had to reschedule some flights recently and they made this process work very smoothly, especially given the short-notice. J... See more

Company details

  1. Travel Agency
  2. Flights Search Site
  3. Travel Aggregator

Information provided by various external sources

The Travel Agency with the cheapest prices for flights, rental cars, cruises. Best rates, military discount, Best Deals to the USA…✈


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

461 reviews

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No recent history of asking for reviews

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4.6

All reviews

(461)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

misleading prices

So I booked flights to Germany (a single ticket was priced 70 euros less and it said per person) then I went and booked for 6 passengers not realizing that it was 70 euros more expensive per person.I contacted customer service several times to ask about the price discrepancy and to see if I could get the extra 70 euros x 6 refunded. But they were of no help. Instead of answering my question they simply said I stumbled upon a special that won't give you flight details until you pay. That was not my Question. Obviously I got mislead I guess no more booking with ABC Travel

1 May 2022
Unprompted review
Rated 5 out of 5 stars

Very good Travel Agency

I book all my flights from Texas to Germany with them ,have only good experience always the best price and very helpful over email.
Will also book in the future my flights with them .
Thank you to the ABC travel team from Angela

24 March 2022
Unprompted review
Rated 5 out of 5 stars

I have used ABC Travel for several…

I have used ABC Travel for several years and booked over a dozen flights for myself and my family. We have always gotten our tickets on time and never had an issue that wasn't dealt with promptly and efficiently. I don't really understand the negative comments. You get what you pay for. I am willing to deal with an internet only booking, no live chat, etc. and get a much cheaper fare. You want full service? Book directly with the airline and pay the full price. Tip: If you think there is any reason that you may need to change dates or cancel a trip- pay the little bit extra for the insurance they offer.

10 March 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely worst booking experience…

Absolutely worst booking experience ever! Tickets had to be rebooked due to COVID. Several attempts with very unprofessional replies. Each and every time another agent replies, no coordination between them, very high fluctuation. I even got their GM involved. I don't expect to get my flight rebooked correctly, nor to see my money returned. Never ever again!!!

21 November 2021
Unprompted review
ABC Travel Service logo

Reply from ABC Travel Service

Dear Albrecht,
We are sorry for your experience.
If multiple E-Mails for an inquiry exist, then the correct prioritization is unfortunately often missing.
This is the reason why we are offering a new Online Service.
Via your personal “My Booking” area you can easily make a rebooking or cancelation request. Your process will immediately be entered into our system as a new request. This way we can always assign and prioritize them and there is no duplication of work.
Via the available chat you can get in touch with our travel experts about your process. Through the overview you can easily check the current status of your inquiry.

We hope that we have been able to process your request in the meantime.

We too wish for a quick recovery and hope to return to normality soon.
We wish you a peaceful Christmas season and stay healthy.
Your ABC Travel Team

Rated 1 out of 5 stars

Very unprofessional and poor service

The worst experience ever. I booked a flight had to suspend my flight due to covid. I called to rebook because I had till July 2022 to use my flights. I was told they could not book my flights because they lost control off my tickets to American aiirlines.was told by ABC travel to contact American airlines to book my flights. American airlines said they could not use my suspended tickets from abc travel. I had to book new flights through American airlines for $1900 . I had paid ABC travel $ 15071 for my flights and when ABC travel finally got access to my tickets they would not give me a refund because of their error. I lost over $1000 because they said all they could do for me is cancel my flights. I don't think it was fair or professional from this company due their unavaibilty to complete my contract with them.

13 November 2021
Unprompted review
ABC Travel Service logo

Reply from ABC Travel Service

Dear Mr. Holbert,
Thank you very much for your review.
Your flight tickets have been submitted to the airline for reimbursement on your behalf.
Your trip has not been canceled by the airline. That’s why a special right of termination under the EU Air Passenger Rights Regulation was out of question. The airline has accepted a refund in exchange for a cancellation fee, which was already paid out to you. A rebooking was unfortunately not possible, as the airline has limited the validity of tickets issued before 31st of March to 31st of March 2022.
We also consider this procedure very questionable and do not understand why tickets issued earlier are not subject to same rules as tickets issued after 31st of March.
Unfortunately, we do not have any influence on this regulation.
We are very sorry about this situation.
The original flight could have been rebooked free of charge to a travel date up to the 31st of March 2022.
We hope, this situation will change soon and travel regulations plus guidelines will return back to normal

Nevertheless, we wish you all the best and stay healthy.

Kind regards
Your ABC Travel Team

Rated 1 out of 5 stars

Do NOT use these people

Do NOT use these people! They are terrible and will rip you off. Bought three one way tickets for $1200 and the very next day the airline canceled the flight due to Covid. ABC Travel only returned $800 (three months later). The $400 they kept was for “cancellation fees” even though we didn’t cancel. They said it was their policy so pound sand. Never use a travel agency when booking airline tickets. Travel agencies buy the tickets from the airlines and then sell to you. So ABC got reimbursed but made sure they still made money by charging you ridiculous fees.

5 June 2021
Unprompted review
Rated 1 out of 5 stars

This company is a bunch of crooks

This company is a bunch of crooks. Booked tickets well over a year ago and still can’t fly into Germany because of COVID travel restrictions. Finally, decided to cancel my tickets and they only refunded only 35%of the purchase price. I wouldn’t deal with these folks under any circumstance.

26 April 2021
Unprompted review
Rated 1 out of 5 stars

BEWARE!

BEWARE!! If you are military DO NOT USE! I will be reaching out to everyone on the military bases, online, FB everywhere! They will NOT refund your money even if you buy the insurance. So if you are PC'd out they will not honor your tickets!!!

10 August 2020
Unprompted review
Rated 1 out of 5 stars

Very bad service!

Very bad service!! I had to cancel a flight due to the corona-virus and I was charged around 130 euros in cancellation and booking fees. I was not warned of these fees beforehand and they told me that they cannot refund me any of the fees that they charged me. In fact they told me that my fees would be around 65 euros. Not an honest company. Stay away!

26 May 2020
Unprompted review
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