ABC Travel Service Reviews 

ABC Travel has served my group's needs for many years with professionalism and competence. Arrangements are done well, communication is good, and questions are answered thoroughly.

I have been coming to abc travel ramstein for many years. In particular to see Denise Jahn. Every time Denise helps me she is friendly, patient, and extremely knowledgeable in her craft. It is because of her personality and charm that I am an avid customer to your company. Ms Jahn also ensures I have the best possible experience on my trips by successfully suggestive details with her honesty and experience traveling. I commend her for customer service and passion, for traveling is not only an experience but a way of life. Thank you Ms Denise Jahn for all you have done.

Great service when booking flights

October and November

Really nice to get such wonderful service. I has been many years since i got to travel, so really appreciated the patience in handling my travel to the US. Went over and beyond and will highly recommend to all my friends.

The prices are competitive and the staff in Ramstein (notably Denise) are friendly and professional. I have used ABC on numerous occasions and will continue to use it.

Everytime I come to ABC travel I have a wonderful experience. Everyone is very kind and helpful!

Big thank you to Denise for her outstanding help with our cruise. We would still be waiting to sail if she had not gone through the extra steps to help us get the pre-sailing requirements completed. We appreciate her translating the phone calls, documents and more.

HORRIBLE! We took trip to Jamica only to find ourselves stranded because our travel agent did not confirm our booking. When we attempted utilize the contact information provided in case of emergency, we were bounced back and forth from ABC Travel to FTI Touristik and POC in Jamica. No one wanted to help because they all felt it was not their problem. To top it all off it was over a weekend and no one answered the phone past Friday evening.

The Jamaican resort was the most helpful, but we had to pay out of pocket cost on top the $6K we already paid for the vacation.

Wonderful experience in the Ramstein location! They were very helpful and professional. I will definitely go back and will recommend their services to others!

Every member of the ABC Ramstein team has been helpful, fun, and encouraging.

The advice and service were 1st class. We needed quick assistance to return to the U.S. on emergency leave. Corey’s attention to the smallest detail made this one less worry.

Corey was incredibly helpful and took care of everything, even though we needed the flight on short notice.
Thanks!

ABCTravel used to be my go-to travel agency, but since travel has resumed post Covid, it’s been a total let down. I’ve been trying to rebook my flight for 1,5 weeks now (my flight is Wednesday) and I still don’t have any sort of real response from ABC. It’s very frustrating!

@ABCTravel, my reference code is fgejkf. I appreciate your support as quickly as possible, so I can continue to plan time with my grandparents here in Germany.

The best travel agent I've delt with in years!! Ask for Corey Freeman. Very patient and explains everything in detail. He will square you away for sure!

The travel agent, Ms./Mrs. Haithover was very helpful in assisting me with my inquiries. She took the time to explain every question that I had in detail. Ms./Mrs. Haithover took the time to research multiple flight connections to fit my need. After my flight was altered by the airline, Ms./Mrs. Haithover rebooked my flights with better seating. Overall she was very polite,well-spoken and professional.

Whoever wrote this last review two days ago may have mixed things up. You CANNOT call ABC Travel - the hotline advises since months that they are NOT taking any phone calls. Response time on any email requests - if answered at all - take weeks if not months. If they come back they pretend to solve the issue by making offers in accordance with your request (e.g. change itinerary) but you wait another endless time (weeks/months) before you get any written confirmation that your flights had been rebooked. This travel agent doesn’t deserve the name “agent” and they are not interested in customer relations, just collecting money and then, customer please shut up. Will never ever use or recommend these fake agents.

I had a great experiance with ABC travel Service Agency in Ramstein and in telephone conversations in Mannheihm they were careing expetets in what they were doing and helped me in getting my flight that I needed they have a new customer and I will tell my friends to go to them igf they need someone to go to for good flights and curtious people

I booked four tickets in November of 2021 which had to be set out due to covid. I was told we now have an ecredit to use with Delta. Fast forward to early May 2022: I now try to book another four flights and use my ecredit. First, they send me offers that don't match my dates. Everything over email which takes for ever (basically one email per day). Then, I ask about my ecredit and they say I can book through them or delta directly. I don't have any ecredit numbers, so I chat with delta for 2hrs just to find out what those numbers are, in order to be able to book through them directly (now we're already a week into this). Can't book through Delta, because according to them (after another 2 hr chat) only ABC Travel is able to determine the value of the tickets since they were bulk tickets. So I try to book through ABC again. All they do is tell me that they already sent me a rebooking offer that I can change on their website. It won't work though because it's not the right offer and the one I made a reservation for is not showing. I ask again and again for help. Multiple times I ask for them to call me. Neither do I get a call, nor emails anymore now. Meanwhile, the flight I wanted to book two weeks ago cost double the price and we can't afford that. Also, the $4000 they already have from us are still in their possession. I simply want my money back at this point. I can't fly anymore anyway because the prices are double of what they were.
I will never use ABC Travel again.
I am so angry and worried that I will never see my money again.

Hello, I booked a flight for my Daughter and her friend using my Visa back in March 2022 , and again today finding that the payment didn't go through, I have spoken to my bank and also to the airlines and they both explained that it is on your end where the mistake was made. so I did a little checking and found out that the payment was tried to be book from a totally different Visa card not the Card info that was given in the security process. so if the second one shows a mistake the first booking one was probably the same situation. There is no reason for my booking not to go through on my part, but when the wrong credit card information is submitted on your side it will never work , and now I have to deal with the higher costs for the tickets. This is on you so I would expect that it be corrected. Like I stated I have the Info to prove the mistake, and if you would like to see this mistake contact me ASAP.
Sincerely
Steve Aiwohi

Great agency got a very good price and they helped me not get scammed from other travels they also gave me a call on the day of my flight to remind me about my flight I recommend this agent.