Wundagroup Reviews 

Wundafloor provided an excellent solution to the problem of heating a 200 year old house with the minimum of drilling/hole cutting and radiator installation. Their prices were very competitive and the support that we received in planning and installation was first rate. The system is now installed and operating on both ground and first floor and is working better than we could have expected.

Excellent customer service order went through after a couple of design tweaks.
Emily was super helpful with getting this over the line on a tight time frame ….. Emily you were “Wunda” full 👌

Was having trouble programming the thermostat, called Wunda customer services.
Received a callback from Angelo, first thing in the morning.
He was more than happy to help!
Went through the settings and helped program each thermostat, individually.
A very happy customer 😀

Wunda-ful company and customer service. It has been over nine years since my entire flat was fitted with Wunda hot-water underfloor heating, and recently, some attention is needed as the builders didn't pass documents or advice on regular service to me. Thankfully, the nice tech support people, including Luke and Dave, have been stellar with help despite it being nine years since my purchase! I'm so pleased I bought a Wunda UFH system. They really are fantastic.

Before I choosed Wunda system I checked other company but about good communication and.marketing i choosed Wunda.
When I installed the all system found few issue:
The first ussie was the blending valve what is was supplied with the pumpset is very poor quality and not was able blending the flow temperature at all, I mean if the boiler sent 55 the valve not was able to do anything about and sent into the pipe work 55. I issued for techical support team and them send the other valve same issue was. I spoken one of the best blending valve UK suplier and find out the valve some poor quality and if the flow rate low like for small room the valve not able to controll the temperature. I try to explain the Wunda tecnical team but they not much want to understanding. After I give up on them and spent about £220 for a other pump set and this problem was sorted the new pumpset was used Esbe blending valve what is controlled brilliantly the flow temperature.
Secont problem I found is the boards is poor quality and under the pipe dont have a foil what is important to transfer the heat up.
The last is the pipe looks good quality but not give out the heat well. The undefloor system delta T have to be between 7-11 and to reach the 6 have reduce the flow rate a lot. But if the flow rate reduced to much possibly you not get enough heat.
I using the system now 2 years so I had a time find out what quality the product and what is the problem with the product.
So I not recoment the Wunda supplier at all the product quality is below market avarage and if you spend 20% you can get much better product.

Nothing was wrong with the installation, just to make cleare and You not blame on costumer the poor quality product fault. With the same installation just changed the pumpset the system worked right way.
Regarding the boards if anyone checking the market can see other suplier board have foil in the pipe line so under the pipe and this way the board transfering the heat better.
Just because other costumer not noticing issues is not mean the product is great.

Great product, great service, great price. Staff cannot be more helpful. Loving our new underfloor heating system and highly recommend this Company if considering going for underfloor heating - smooth process from start to finish.

Thank you Wundagroup - I had a problem reconnecting my heating following a change of broadband - Luke and David in your tech support team were really helpful, spoke to me at my level and were able to resolve the issue quickly. Great service - thank you !

The underfloor heating system in our recently built extension developed a fault on one loop. As the installers are not available I thought I'd have a look.
I'm a roofer, I don't do pipework; the heating manifold looked baffling. However....
Enter Luke at Wunda, and after one 'phone call and some email traffic over the day, we've (I say "we", I answered questions, Luke diagnosed!) established what the fault is, and how I can deal with it myself.

Luke was superb, faultless. He explained everything clearly in a logical sequence, and detailed what I need to do to rectify the problem. Not only do I understand the mysterious manifold much better now, he's also given me the confidence to deal with it myself. Top Man!!

Excellent service, highly recommended.

Wundaful Company!
We have used 5his system before and found it very successful. Nothing is too much trouble for this company, would highly recommend.

I had spent some time searching online for a safety data sheet. Eventually I gave up and sent an email, at 11:20. I received a response at 11:25 with the information I'd been looking at attached. Fantastic service!

Andrew from Wunda group clearly explained, designed and delivered flooring and components so Jake (Kent Underfloor Heating kent-underfloorheating.com and Marv (Marvellous Property Services ) marvellouspropertyservices.co.uk expertly installed it. Wunda technical support were excellent in ensuring effective installation.

Spoke to the helpline a few times today about a new heating system. The system was designed and ordered by someone else so I didnt really have a clear insight into what was needed. My first conversation showed me that the S plan connection centre was not supplied by them and not ordered by the customer either! Once I had all the parts and had connected, the lady on the phone was really helpful and patient, diagnosing faults and providing solutions. She really could not be more helpful, generous and patient.
The result was a working heating system and a happy customer.

I really can’t begin to express how amazing Daisy and the team are, from Day 1 they’ve been brilliant with answering my queries, no pressure to buy, providing me with detailed plans and no matter how many questions I asked and constant changing , Daisy and the team were on it and brilliant!

Will and have already recommended

Great service from Kim very professional and very quick response to all my questions 100% I recommend.

I spent over a year deciding on my system, and the plan changed multiple times along the way due to changes in the building. Through it all, Santa P. stayed with me, answered every question, and worked incredibly hard to help me find the right solution. Her patience and dedication are among the best I’ve ever experienced. I’m very grateful for her support.

Very pleased with my underfloor heating system and very happy with support I received from technical department.

Great service from Diana. Everything has been really professional. The delivery was really quick once the plans had been drawn up and approved. The products looks great and we are now just waiting for the installation to begin. I would absolutely recommend Wunda.

Excellent service.

Emma at Wunda andwered all of our questions thoroughly and carefully. After inviting us to their showroom the team really helped to make a proper plan for our UFH system, making recommendations, advising on flooring materials, boiler requirements and how to optimize the system whilst saving money on installation.

Although our plan has continued to change as we learn more about our new property, Wunda have been there to give the best solutions to any design complications we have encountered.

Great company

The actual product is good but the technical support is appalling . Haven't been able to ring for at least a month (number unavailable)tried emailing didn't get any response and now after needing a small replacement part which can go through a letterbox somebody has to stay at home to sign for it
After the product was sold feel let down

Diana at Wunda has been so helpful, easy to communicate with and quick to respond. We’ve yet to install the heating but I can say that the customer service has been excellent.