wpmudev.com Reviews 3,098

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times and the smooth website functionality. However, some customers also noted issues with the website, describing it as clunky and overcomplicated, especially when trying to upgrade plugins or manage multiple administrator accounts. A few other people also felt that the support was unhelpful, mentioning receiving generic responses and experiencing problems with hosting disappearing from their accounts.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support team's responsiveness,... See more

Website

Customers had positive experiences with website management and hosting. Many reviewers praise the platform's... See more

Service

Consumers find service to be positive, consistently delivering exceptional support. Many reviewers praise the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses,... See more

Based on these reviews

Rated 5 out of 5 stars

Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more

Company replied

Rated 5 out of 5 stars

I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more

Company replied

Rated 5 out of 5 stars

Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more

Company replied

Rated 5 out of 5 stars

WPMU Dev is an amazing company with an amazing service. Every single time I asked for help, they provided it quickly and with no strings attached. I used their Forminator Quizzes plugin, which is very... See more

Company replied


Company details

  1. Web Hosting Company
  2. Software Company

About wpmudev.com

Written by the company

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

MEET SHAH is the king of awesome sauce…

MEET SHAH is the king of awesome sauce mountain. Not only does he have a name that should be in a hollywood star....he was super helpful. I had an issue that was driving me nuts. It was small but it was one of those things that just makes you crazy. Like a lost comma in a code script script that's three pages long.

He got it fixed in about ten minutes and showed me how to fix next time.

28 May 2025
Unprompted review
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Reply from wpmudev.com

What an absolutely epic review—thank you so much David!

MEET SHAH will be thrilled to hear he’s officially crowned King of Awesome Sauce Mountain (we're updating the team leaderboard as we speak)! We’re so glad he was able to squash that maddening issue and walk you through the fix for next time.

That’s what we call a Hollywood-worthy performance in support!

Rated 5 out of 5 stars

Very supportive technician who worked…

Very supportive technician who worked with me and explained everything I didn't understand, using screen grabs which really help. Checked all the updates and changes I made on his advice, Alfredo was great!

20 May 2025
Unprompted review
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Reply from wpmudev.com

Thank you for the wonderful feedback.

We're so pleased to hear that you had such a positive experience, and we'll be sure to pass along your kind words to Alfredo.

It's great to know that his clear explanations and attention to detail made a real difference. We're always here to support you every step of the way.

Rated 5 out of 5 stars

WPMU DEV is simply the best hosting company for WordPress

This company is amazing. The support is excellent, the price is reasonable, and for the services you get, I can say that the price is very low.

16 September 2024
Unprompted review
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Reply from wpmudev.com

Thank you, Peter.

We're truly grateful for your kind words and your confidence in our services.

It’s incredibly rewarding to hear that you find our support excellent and our pricing fair for the value we provide.

We're committed to delivering the best possible experience, and your feedback lets us know we’re on the right track.

Rated 5 out of 5 stars

Forminator Pro Live Chat Support

Received instant feedback & solution for a problem I had with simple date filed using WPMU Forminator Form via Live Chat. Contact was very helpful, communicative and professional!

14 May 2025
Unprompted review
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Reply from wpmudev.com

Thank you, Sam.

We're glad to hear that you received instant support and a clear solution for your Forminator form issue.

It’s always our goal to be as helpful, communicative, and professional as possible, so it’s great to know that came through.

We appreciate your feedback and look forward to assisting you again in the future.

Rated 5 out of 5 stars

WPMU DEV has amazing support

WPMU DEV has amazing support. We have over 100 websites we host and if any wordpress issues arise, their team is quick to reply and give a hand.

12 May 2025
Unprompted review
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Reply from wpmudev.com

Hi Daniel,

Thanks for the great feedback! Managing 100+ sites is no small task. We’re glad to be your go-to support team whenever issues come up.

We're always here to help!

Rated 5 out of 5 stars

Fast and super friendly and very…

Fast and super friendly and very knowledgeable. Issue was resolved in minutes and gave clear instructions and details of the issue. Gave me extra tips to prevent this from happening again. AMAZING Support!

9 May 2025
Unprompted review
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Reply from wpmudev.com

Really appreciate your awesome feedback RR!

Glad we could resolve things quickly and give you helpful tips—our team’s always happy to go the extra mile!

Rated 5 out of 5 stars

I am always positively surprised HOW…

I am always positively surprised HOW good the support is. really amazing job guys! Thanks and take care

8 May 2025
Unprompted review
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Reply from wpmudev.com

Thank you so much! We're truly grateful for your support and kind words. Always here whenever you need us—take care too!

Rated 5 out of 5 stars

Great to work with these folks!

Fast response to issue - always friendly and helpful

6 May 2025
Unprompted review
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Reply from wpmudev.com

Thanks so much for the kind words! We're glad to hear you had a great experience—our team’s always here to help quickly and with a smile.

Rated 5 out of 5 stars

Agent was super understanding and…

Agent was super understanding and supporting. Guided me through the process and provided me with all the info I needed

5 May 2025
Unprompted review
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Reply from wpmudev.com

Thanks a ton, Sergio!

We’re so happy to hear you felt supported and well-informed throughout. That’s exactly what we aim for!

Cheers!

Rated 1 out of 5 stars

GDPR noncompliance.

Failing to comply with the data protection rules, it is a legal obligation and data retention must be smoother.

28 March 2025
Unprompted review
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Reply from wpmudev.com

Hi Mahmoud,

Thank you for taking the time to share your feedback.

We take data protection and GDPR compliance very seriously, and we’re sorry to hear you felt otherwise. WPMU DEV is fully committed to meeting all applicable data privacy laws, including the GDPR. We have clear processes in place for data handling, retention, and removal, as outlined here: https://wpmudev.com/privacy-policy/

If you encountered any difficulties with a data-related request, we’d appreciate the chance to look into it and make things right.

Please feel free to reach out to our support team directly so we can assist you promptly and transparently.

Thanks again for sharing this feedback,

Best regards,

Rated 5 out of 5 stars

Great support service

Great support service. Helped me so much, I love these people. Highly recommend working with them.

21 April 2025
Unprompted review
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Reply from wpmudev.com

Thanks a ton, Maurice! We’re so glad we could help and even more grateful for your recommendation. You’re awesome! :)

Rated 5 out of 5 stars

Amazing support

Amazing support! Thank you so much :)

16 April 2025
Unprompted review
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Reply from wpmudev.com

Really appreciate it! Amazing clients deserve amazing support, happy we could help! :)

Rated 5 out of 5 stars

Fida assisted me with hosting my site…

Fida assisted me with hosting my site as it was my first time ever attempting something like this, he made it so easy and was so quick to reply, answered all my questions perfectly, thank you so much Fida

15 April 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you, Karim! We’re so glad Fida was there to make your first hosting experience smooth and stress-free. We’ll be sure to pass on your kind words, he’ll love hearing this! :)

Rated 5 out of 5 stars

Dev that understand and fix!

Great to have dev that understand questions and know how to solve issues, and then solve them/implement for me!

16 April 2025
Unprompted review
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Reply from wpmudev.com

Thanks so much, Marc! We're glad you had a great experience, our devs love diving in, understanding the challenge, and getting it fixed fast! :)

Rated 5 out of 5 stars

Best posible support!

15 April 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Bonnie! We're thrilled to hear that, it means the world to us! :)

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