Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more
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Review summary
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What people talk about most
Based on these reviews
I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more
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Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more
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WPMU Dev is an amazing company with an amazing service. Every single time I asked for help, they provided it quickly and with no strings attached. I used their Forminator Quizzes plugin, which is very... See more
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Company details
About wpmudev.com
Written by the company
The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Contact info
120 19th St N Ste 201 PMB 88100, 35203-3219, Birmingham, United States
- contact@wpmudev.com
- wpmudev.com
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent technical support with clear…
Excellent technical support with clear direction and resolution of queries and request for support by Sajjad Rahat.
11 April 2026
Unprompted review
Reply from wpmudev.com
Thank you, Sangeeta. We’re glad to hear that Sajjad Rahat provided clear guidance and helped resolve your queries effectively. We appreciate you taking the time to share your feedback.
Incredible customer support
Incredible customer support! I hadn't used my domain in a while and there were changes to an email. I had no clue how to get DNS settings setup. Their rep was incredible in handholding and walking me through everything to get the job done.
9 April 2026
Unprompted review
Reply from wpmudev.com
Thank you, Jordan. We’re glad to hear that our support team was able to guide you through the DNS setup and help get everything sorted out. We appreciate you taking the time to share your experience.
Excellent customer from Luis, and all the techs at WPMUDEV
Luis was able to quickly help me recover a website after an incomplete update caused a critical error with a theme. I always appreciate the complete range of technical help the WPMUDEV team provides. It makes my work easier!
25 March 2026
Unprompted review
Reply from wpmudev.com
Thank you, Angela. We’re glad to hear that Luis was able to quickly help you recover your site after the update issue. It’s great to know that the team’s support continues to make your work easier. We appreciate you taking the time to share your experience.
Subscription refund
Very kind and efficient in processing a subscription refund.
17 March 2026
Unprompted review
Reply from wpmudev.com
Thank you, Rob. We’re glad to hear that your subscription refund was handled kindly and efficiently. We appreciate you taking the time to share your experience.
100% recommended
As always, when i need some help, I'm happy to have a support that helps with kind people and very fast professional response. 100% recommended
8 March 2026
Unprompted review
Reply from wpmudev.com
Thank you for the recommendation. We’re glad to hear that whenever you need help, our team has been able to provide kind and prompt professional support. We appreciate you taking the time to share your experience.
Truly worldclass service!
I host multiple websites with WPMUDEV, and they consistently deliver exceptional service.
The platform comes packed with great features like advanced security, downtime monitoring, and visitor tracking. Another massive advantage is their world-class customer support.
I’ve spoken with Wajed a couple of times, starting right from the initial migration process. He is incredibly knowledgeable and solves issues very quickly. I highly appreciate WPMUDEV's hosting quality and their dedicated support team!
7 March 2026
Unprompted review
Reply from wpmudev.com
Thank you, Manoj. We’re pleased to hear that hosting multiple sites with us has been a positive experience and that the platform features are supporting your workflow well. It’s also great to know that Wajed has been helpful from the migration stage onward and has been able to resolve issues quickly. We appreciate your detailed feedback and your continued trust in our hosting and support team.
Very helpful support chat
I was helped very quickly by Luis Cardenas with a Web application firewall issue. He was kind and helped resolve the issue quickly.
16 February 2026
Unprompted review
Reply from wpmudev.com
Thank you, Seth. We’re glad to hear that Luis Cardenas was able to assist you quickly and resolve the web application firewall issue. We appreciate you sharing your experience and recognizing his support.
TitleTitle: Alfredo Got It Done
Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the live site afterward and it all looks good. Appreciate the help.
Rating: 5 stars ⭐⭐⭐⭐⭐
9 February 2026
Unprompted review
Reply from wpmudev.com
Thank you, George. We’re glad to hear that Alfredo was able to standardize the text across your site efficiently and ensure everything looked correct afterward. We appreciate you taking the time to share your experience and are always here to help when needed.
Luigi Di Benedetto — The Best Support I've Ever Had (Hands Down)
Luigi Di Benedetto is, without question, the most professional, talented, helpful, and genuinely impressive person I have ever worked with — not just at WPMU DEV Hub, but anywhere in tech support, development, or customer service over the last 8+ years.I have dealt with countless support teams, developers, and companies, and no one comes close to Luigi. He is patient, extremely knowledgeable, fast, precise, and actually cares about getting it right. Today we were working on a critical fix for my site (nucoatpainting.com) to help resolve a long-standing Google Business Profile issue. Luigi jumped right in, understood exactly what I needed, made the changes perfectly, explained everything clearly, and even made sure I was 100% happy before closing the chat. We lost connection briefly, but he got me right back and picked up exactly where we left off — seamless.He is not only technically brilliant, he is kind, positive, and makes you feel like you're his only customer. His name is fantastic too (Luigi Di Benedetto — Italian heritage from his grandfather, born in Brazil, raised with a global heart), but it's his work ethic and personality that make him stand out.If WPMU DEV has more people like Luigi, they have the best team in the business. Thank you, Luigi — you are a true lifesaver and a class act. I will be recommending you and WPMU DEV to everyone I know.George De La Portilla
Owner, Nu Coat Painting
Pasadena, CA
5 February 2026
Unprompted review
Reply from wpmudev.com
Thank you for such an incredibly detailed and generous review. We’re truly pleased to hear that Luigi delivered such a high level of professionalism, care, and technical precision while assisting with your site. Resolving critical issues with clarity and follow-through is exactly the standard we aim for, and it’s great to know he ensured everything was handled seamlessly, even reconnecting to complete the work without disruption.
Your recognition of both his technical expertise and his dedication to customer experience means a great deal. We’ll be sure to share your kind words with Luigi and the whole team. We genuinely appreciate your recommendation and your trust in WPMU DEV.
Form Calculations for non-members
Everytime I have an issue, the support team has always been polite, professional, and easy going. Outstanding! The very simple reason you have our business.
2 February 2026
Unprompted review
Reply from wpmudev.com
Thank you, Ave. We’re delighted to hear that our support team has consistently been polite, professional, and easy to work with. It’s great to know we’ve earned your trust and your continued business.
Grear support
As always, I just got great service from the support Staff.
1 February 2026
Unprompted review
Reply from wpmudev.com
Thank you, Jose. We’re glad to hear that you continue to receive great service from our support team. We appreciate your ongoing trust and taking the time to share your feedback.
I received excellent support with a…
I received excellent support with a payment issue. The team responded very quickly and was extremely helpful, resolving everything smoothly and professionally. Thanks a bunch!
16 January 2026
Unprompted review
Reply from wpmudev.com
Thank you, Justin. We’re glad to hear that our team was able to resolve your payment issue quickly and professionally. We appreciate you taking the time to share your experience and we’re always here to help.
support techs are genuinely knowledgeable
support techs are genuinely knowledgeable, and solve problems quickly. The online chat is very fast to respond, and the support platform is easy to use and convenient. I'm really pleased to be using wpmudev hosting.
29 January 2026
Unprompted review
Reply from wpmudev.com
Thank you, Jacob. We’re glad to hear that our support team has been knowledgeable and quick to resolve issues for you. It’s also great to know the chat response time and support platform have been convenient and easy to use. We appreciate your feedback and your trust in WPMU DEV hosting.
great support
2 January 2026
Unprompted review
Reply from wpmudev.com
Thank you, Samuel. We’re glad to hear you had a positive experience with our support team. We appreciate your feedback and we’re always here whenever you need assistance.
Good support, flakey software.
as others have said, the customer support is very responsive however i have never experienced such an over complicated, over engineered process in upgrading a plugin. Instead of supplying a serial number that unlocks additional features, you have to log into wpmudev's very clunky dashboard that looks like a relic from the Netscape era and somehow activate the software from there. And its not enough if you are a Wordpress admin, you need to be logged in with the matching user account that set up the Forminator plugin initially. WHY?!! Some sites might have 5 admins working on it! In the end i asked for a refund as life is too short.
23 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for taking the time to share your feedback, Tony. While we’re pleased to hear that our support team was responsive, we’re sorry for the frustration you experienced during the Forminator upgrade process.
As mentioned in response to your earlier review, we proactively sent a follow-up email offering additional technical support. After reconnecting your site as advised, the upgrade to the Pro version was successfully resolved. We understand how disruptive a complicated workflow can be, particularly on sites managed by multiple administrators, and we appreciate you highlighting these concerns.
Your feedback has been shared with our team as we continue working to improve the overall experience.
Abdul took care of a very frustrating…
Abdul took care of a very frustrating issue I was having and did it quickly and professionally! Thank you
23 December 2025
Unprompted review
Reply from wpmudev.com
Thank you, Jeff. We’re delighted to hear that Abdul was able to resolve a frustrating issue for you quickly and professionally. Your kind words are truly appreciated, and we’re always here to provide reliable support whenever you need it.
Best customer service out there
I've been a customer of WPMUDEV for many years now and my TL;DR experience is that they're easily the best hosting company I've ever used. I've moved my webhosting clients between 5 hosts over the course of my business and have experience with many more due to various client situations -- even the best of them don't come close to the quality of customer service that WPMUDEV provides. I now host all my clients with them and although it's not 100% problem-free, it's excellent. Absolutely recommend.
22 December 2025
Unprompted review
Reply from wpmudev.com
Thank you, Greg, for such a thoughtful and comprehensive review. We’re truly honored by your long-term trust and by your comparison across so many hosting providers. It’s especially rewarding to hear that our customer service stands out and supports both you and your clients effectively. We appreciate your recommendation and remain committed to delivering an excellent, reliable hosting experience.
If you want this - SIGN UP NOW!!
These days, service you can respect and count on is a rare thing. I requested help from this company and their response was nothing short of incredible. For a cancer nonprofit like ours, that's priceless!
7 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for sharing such powerful feedback, James. We’re truly honored to support your cancer nonprofit, and it means a great deal to hear that our team’s response made a meaningful difference for you. Reliable service matters even more when the work you do has real impact, and we’re grateful for your trust. We’re here whenever you need us.
8 years user and still AMAZED
I don't remember how long have I been a user here. But at least 5-6 years.. still they are Just too good! I ask for solutions, wait a bit, grab a coffee, and it IS DONE! THANKS THANKS
5 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for your incredible long-term support, Cristian! It’s amazing to hear that even after so many years, our team continues to deliver the kind of service that keeps you impressed. We truly appreciate your trust, your loyalty, and your kind words. Knowing that you can take a coffee break and come back to everything resolved is exactly the experience we aim for. We’re here for you anytime you need us.
Customer support was great
Customer support resolved all of issues I had.
2 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for your feedback, Josh! We’re glad our support team could resolve all of your issues. Your recognition inspires us to continue delivering excellent customer support.
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