Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was sent out quickly but unfortunately the courier damaged the package beyond repair . World food shop sent me a refund within days as the item I wanted was no longer available . I will use t... See more
First time ordering from World Food Shop and it won’t be my last. Excellent service from ordering to delivery. Thank you
Never seen Duchess Grey tea before and as I already drink both Earl and Lady grey I thought I would try these. Wasn’t disappointed at all. Ordering was easy and delivery was quick.
Company details
Written by the company
World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.
Contact info
Unit C7 Baird Ct, NN8 6QJ, Wellingborough, United Kingdom
- 01933 673818
- hello@worldfoodshop.com
- worldfoodshop.com
4.2
Great
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Culinary Joy .
Hi as a retired Chef with fifty years of world- wide experience I appreciated the choices available ! Particularly liked the GENUINE German Mustard and the Garlic Marmalade . I am so glad I found you and will definitely use your services again !
3 April 2026
Unprompted review
Excellent service
Excellent service. Product competitively priced and fast delivery. Helpful customer services.
2 March 2026
Unprompted review
Awful experience.
1 April 2026
Unprompted review
Easy to order on line
Easy to order on line. Speedy dispatch. Great product. Thanks
12 March 2026
Unprompted review
Partial damaged items.
Ordered 25 packs of wholemeal flour and only received 10 ( the items damaged and flour all over). Contacted them straight away via email as their phone number is an automated one and one day after I received an email not to sort out this mess but to write a review and this is what I am doing. Will contact paypal straight away. Update..
Paypal made a full refund. World Food Shop can you please stop having trustpilot contact me ? I do have the company correct ( apparently you keep complaining that I wrote the review and it was meant for another company? I did check and you are the company that I complaint. You can check your records and my name is on the review.
15 March 2026
Unprompted review
Reply from World Food Shop
Hi Gent,
Thank you for taking the time to leave your feedback. We're sorry to hear about the issues with your delivery and would like to provide some context for anyone reading.
Your initial message was received on 15th March at 19:00, and we responded the same evening at 19:06. A member of our customer service team then followed up the next morning with a full explanation: your order had been split into two parcels due to weight, and the second parcel was in transit back to us. We provided a tracking link and confirmed we would reship the missing items as soon as the return was received.
Unfortunately, we did not receive a reply to that message. We were also unable to locate your order immediately as no order number was provided in your original enquiry.
We understand you then opened a PayPal dispute and received a full refund, which we did not contest.
We take every customer experience seriously and were actively working to resolve this for you. We're sorry we weren't given the opportunity to complete that process. If there is anything further we can help with, please don't hesitate to get in touch.
World Food Shop
No response for missing item.
Ordered one item on 27th January, tracking shows nothing and so I emailed the company to enquire as to where my purchase is and have never had a response.
27 January 2026
Unprompted review
Reply from World Food Shop
Hi there,
Thank you for taking the time to leave your feedback, and we're sorry to hear about the frustration with your order.
However, we'd like to clarify that we did respond to your enquiries. Our records show that when you first contacted us on 31st January, we replied within 7 minutes. We then responded again on 11th February following your further email on 10th February.
We're sorry if these responses didn't reach your inbox. We'd recommend checking your spam or junk folder, as occasionally our replies can end up there.
If you're still experiencing any issues, please don't hesitate to get in touch and we'll be happy to help resolve this for you.
Kind regards,
World Food Shop
Lots of Goodies on this website
lots of goodies on this website, quick delivery; have use World Food Shop before and is saved in my Favourites
24 November 2025
First time ordering from World Food…
First time ordering from World Food Shop and it won’t be my last. Excellent service from ordering to delivery. Thank you
22 December 2025
Unprompted review
Excellent service
Very well packaged. Arrived on time.
Great range available on site. Thank you
24 November 2025
Fast Service!
Ordered my goods on Sunday evening - they were delivered on Tuesday morning.
Brilliant!
24 November 2025
My order was sent out quickly but…
My order was sent out quickly but unfortunately the courier damaged the package beyond repair . World food shop sent me a refund within days as the item I wanted was no longer available . I will use this company again soon .
24 November 2025
Recommended
Fair prices, items expertly wrapped and delivered before the estimated delivery day. Happy customer!
24 November 2025
colour me impressed
colour me impressed, I ordered one day, received the next. What more can I say, I got what I ordered and it was teleported to me. Will be using again. Thanks guys.
25 November 2025
Unprompted review
Absolutely useless
Absolutely useless. I ordered a bottle of currywurst sauce and a pot of German mustard. Evri delivered a parcel today. It contained a bottle of Zab Mike Fermented Fish Sauce. A waste of time using this company.
20 November 2025
Unprompted review
Hela curry wurst sauce
Very fast delivery orders were with me the very next day.
And tastes great 👍
27 October 2025
Fantastic products.
It's great because I can get products that I can't get in supermarkets,and at a good price for bulk items.
26 September 2025
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