World Food Shop Reviews 

290
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful variety of hard-to-find international products available on the website. People also appreciate the competitive pricing, easy online ordering process, and the secure packaging that keeps goods safe during transit. Some reviewers were not happy with missing or damaged items upon delivery. Consumers noted that certain parcels arrived with broken packaging, while some customers experienced unexpected delivery delays or missing contents inside their boxes. A few shoppers mentioned difficulties when trying to resolve issues or manage returns with customer service.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting promptness and safe packaging.... See more

Product

Users describe positive interactions with product, consistently praising the fantastic selection and great... See more

Order

People report positive experiences with order, highlighting the user-friendly website, fast shipping within... See more

Price

Customers consistently note positive experiences with price, highlighting great and competitive pricing... See more

Service

Customers expressed great satisfaction with the fast, professional service and excellent overall experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... See more

Rated 5 out of 5 stars

colour me impressed, I ordered one day, received the next. What more can I say, I got what I ordered and it was teleported to me. Will be using again. Thanks guys.

Rated 5 out of 5 stars

Ordered my goods on Sunday evening - they were delivered on Tuesday morning. Brilliant!

Rated 5 out of 5 stars

Great prices quick delivery been buying from here for a long time variety


Company details

  1. Supermarket

Written by the company

World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(290)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable vendor

Easy to navigate the site. Have goods that are not available on other sites. Delivery is always prompt. Never had a problem with World Foods.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Received the product I ordered.
Product quality and delivery time were as expected and portrayed on their website.
Have already placed second order and will continue to do so.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fast Shipping and High Quality!

⭐⭐⭐⭐⭐ Fast Shipping and High Quality!
I ordered Golden Kili Tea boxes on Wednesday and it was shipped the same day - it was already at my door by Friday! The item arrived in perfect condition, securely packed. The quality is outstanding and exactly as described on the website. I’m very impressed with the fast, professional service and will definitely buy from here again. Thank you, World Food Shop!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Missing items.

Well after some mix up, my order was sent out very quickly. thanks to the lady on the helpdesk all was well in the end.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic selection

What a fantastic selection!

Overwhelmed with the brilliant bits you can buy. So many things you just can't get hold of, especially in a semi-rural area where soy sauce is considered 'exotic'. I wouldn't hesitate to order from here again, I qualified for a free express delivery and it arrived within 24hrs...it felt like Christmas when the box arrived.

The only thing I would say was that I was actually looking for German bread dumplings, semmel knoedel...please, please get these in stock! So hard to get in the UK. They would fly off the shelf.

Personally I would buy half a tonne.

In any case, German dumplings or not, I will be making another purchase soon. 10/10!!!

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Refunds order and returns

Firstly I ordered the product and it arrived after 1 week everything was ok.

It was the fact that when I done the return order no one got back to me it took World food shop three weeks to send the labels now my worry is that would I get my money back in time.

Very bad and unprofessional service when you do the returns and refunds due to my medical condition things have been really stressful and tiring and this returns order and refund have taken its toll on me.

This is very unprofessional towards me and the company did not treat me right. There is no number to contact customer service just to email which is really unprofessional and really bad.

Good Morning Sir/ Madam

It's been 4 days now World foods shop has not responded to my email.

I have not received my invoice for the refund as of yet. When will you be sending me the invoice?

I want to know how much would I be coming back to me.

Kind regards,

Mandeep Sura

30 March 2026
Unprompted review
World Food Shop logo

Reply from World Food Shop

Hi Sura, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the returns process.

If your order is within our returns policy, your return should be automatically accepted and a label generated for you straight away. We're sorry this didn't happen as quickly as it should have in your case, and we are looking into why there was a delay. This is not the level of service we aim to provide.

We can see that your return has now been processed and your refund issued. If you have any concerns about the timing of this, please do email us and we will get back to you as soon as possible.

We appreciate that email-only support isn't everyone's preference, but it does allow us to keep our prices competitive and ensure every query is tracked and responded to thoroughly. We always aim to reply within 24 hours.

We hope this hasn't put you off and we'd love the chance to provide a better experience in the future.

World Food Shop

Rated 1 out of 5 stars

I never received my order

29 January 2026
Unprompted review
World Food Shop logo

Reply from World Food Shop

Hi Shona, thank you for your feedback.

Your order was delivered and marked as such by the courier. We provided you with proof of delivery on 13th February.

In your email to us on 14th February, you confirmed the parcel had been left at your door. Unfortunately, once a parcel has been successfully delivered, any loss after that point is outside our control.

We'd recommend reporting this to your local police as a potential theft. If you need a copy of the proof of delivery for this, please don't hesitate to get in touch.

World Food Shop

Rated 5 out of 5 stars

Culinary Joy .

Hi as a retired Chef with fifty years of world- wide experience I appreciated the choices available ! Particularly liked the GENUINE German Mustard and the Garlic Marmalade . I am so glad I found you and will definitely use your services again !

3 April 2026
Unprompted review

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