World Food Shop Reviews 264

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly and are well-packaged. Many consumers appreciate the wide variety of products available, highlighting that items are often hard to find elsewhere, are of good quality, and are competitively priced. The overall ordering process is frequently described as straightforward and easy. However, some people were dissatisfied with the delivery experience, specifically mentioning issues with damaged packages, missing contents, and problems with the courier service, particularly Evri. A few customers also reported not receiving their orders or experiencing delays, and some noted difficulties with the returns and refunds process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency, with... See more

Product

Reviewers mention positive feedback about product. Customers praise the good variety, quality, and... See more

Order

Clients share positive opinions on order. Many customers report receiving the product they ordered, with some... See more

Service

People report positive experiences with service. Many customers praise the fast and professional service,... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight good and fair prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I find my orders arrive quickly , my one reservation is sometimes Evri can take a little while . For instance was told parcel at depot before midday on the Thurs . did not arrive until Mon . D... See more

Rated 5 out of 5 stars

Ordered Meaux Mustard, which I love. Sad that they’ve dumped the cork seal nonetheless the plastic cap is much more user-friendly. Apart from the odd place the delivery driver left my parcel, the se... See more

Rated 5 out of 5 stars

Great products and communication when needed help. Fast delivery as well. I highly recommend this company

Rated 5 out of 5 stars

Great service with very good prices, superb quick delivery and good best before dates on all items.


Company details

  1. Supermarket

Written by the company

World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.


Contact info

4.2

Great

TrustScore 4 out of 5

264 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Trustworthy

Received the product I ordered.
Product quality and delivery time were as expected and portrayed on their website.
Have already placed second order and will continue to do so.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fast Shipping and High Quality!

⭐⭐⭐⭐⭐ Fast Shipping and High Quality!
I ordered Golden Kili Tea boxes on Wednesday and it was shipped the same day - it was already at my door by Friday! The item arrived in perfect condition, securely packed. The quality is outstanding and exactly as described on the website. I’m very impressed with the fast, professional service and will definitely buy from here again. Thank you, World Food Shop!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Missing items.

Well after some mix up, my order was sent out very quickly. thanks to the lady on the helpdesk all was well in the end.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic selection

What a fantastic selection!

Overwhelmed with the brilliant bits you can buy. So many things you just can't get hold of, especially in a semi-rural area where soy sauce is considered 'exotic'. I wouldn't hesitate to order from here again, I qualified for a free express delivery and it arrived within 24hrs...it felt like Christmas when the box arrived.

The only thing I would say was that I was actually looking for German bread dumplings, semmel knoedel...please, please get these in stock! So hard to get in the UK. They would fly off the shelf.

Personally I would buy half a tonne.

In any case, German dumplings or not, I will be making another purchase soon. 10/10!!!

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Refunds order and returns

Firstly I ordered the product and it arrived after 1 week everything was ok.

It was the fact that when I done the return order no one got back to me it took World food shop three weeks to send the labels now my worry is that would I get my money back in time.

Very bad and unprofessional service when you do the returns and refunds due to my medical condition things have been really stressful and tiring and this returns order and refund have taken its toll on me.

This is very unprofessional towards me and the company did not treat me right. There is no number to contact customer service just to email which is really unprofessional and really bad.

Good Morning Sir/ Madam

It's been 4 days now World foods shop has not responded to my email.

I have not received my invoice for the refund as of yet. When will you be sending me the invoice?

I want to know how much would I be coming back to me.

Kind regards,

Mandeep Sura

30 March 2026
Unprompted review
World Food Shop logo

Reply from World Food Shop

Hi Sura, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the returns process.

If your order is within our returns policy, your return should be automatically accepted and a label generated for you straight away. We're sorry this didn't happen as quickly as it should have in your case, and we are looking into why there was a delay. This is not the level of service we aim to provide.

We can see that your return has now been processed and your refund issued. If you have any concerns about the timing of this, please do email us and we will get back to you as soon as possible.

We appreciate that email-only support isn't everyone's preference, but it does allow us to keep our prices competitive and ensure every query is tracked and responded to thoroughly. We always aim to reply within 24 hours.

We hope this hasn't put you off and we'd love the chance to provide a better experience in the future.

World Food Shop

Rated 1 out of 5 stars

I never received my order

29 January 2026
Unprompted review
World Food Shop logo

Reply from World Food Shop

Hi Shona, thank you for your feedback.

Your order was delivered and marked as such by the courier. We provided you with proof of delivery on 13th February.

In your email to us on 14th February, you confirmed the parcel had been left at your door. Unfortunately, once a parcel has been successfully delivered, any loss after that point is outside our control.

We'd recommend reporting this to your local police as a potential theft. If you need a copy of the proof of delivery for this, please don't hesitate to get in touch.

World Food Shop

Rated 5 out of 5 stars

Culinary Joy .

Hi as a retired Chef with fifty years of world- wide experience I appreciated the choices available ! Particularly liked the GENUINE German Mustard and the Garlic Marmalade . I am so glad I found you and will definitely use your services again !

3 April 2026
Unprompted review

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