Workshopmanuals Reviews 189

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the manuals for being clear, detailed, comprehensive, accurate, and easy to follow, providing all necessary information for vehicle maintenance and repairs. The customer service team is frequently highlighted for its exceptional helpfulness, speed, and efficiency in resolving issues, with many people appreciating the prompt and professional guidance. Reviewers are particularly impressed with the quick response times, even outside of business hours, and the smooth user experience on the website. However, some customers also noted difficulties with the product itself, such as large download sizes, compatibility issues requiring specific computer skills, or receiving files with missing information or incorrect versions. Despite these occasional challenges, the company is commended for its responsiveness when these issues arise, often providing alternative solutions and extra support to rectify the situation promptly.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction, citing great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the fantastic and very... See more

Instructions

Customers had positive experiences with instructions, finding them very useful, detailed, accurate, and easy... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick and fast... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers recommending it as a good source... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Mercedes gle 450 manual as software based, took a little bit of time to figure out how to use it. Customer service was great, replied within 30 minutes. I thought I will needed remote instal... See more

Rated 5 out of 5 stars

They actually had the manual for the vehicle I own. Other sites were difficult to navigate only to draw a blank. Checkout was simple. Communication was great. I ran into a difficulty when I wen... See more

Company replied

Rated 5 out of 5 stars

I had some issues with the download. David at WorkshopManuals was brilliant. Instant replies to emails and together we worked through the problems. My manual is now downloaded and it is excellent. Gre... See more

Rated 5 out of 5 stars

Bought Mercedes Sprinter manual. Very nice. Although you have to have some experience with computers in order to run it and downloads were quite large (bit of a problem with my unstable internet conne... See more



Contact info

4.1

Great

TrustScore 4 out of 5

189 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing experience

Amazing experience. I recommend them big time. Definitely A+ Give them a go.

10 March 2025
Unprompted review
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Reply from Workshopmanuals

Thanks so much for your business.

Rated 1 out of 5 stars

I paid for the manual and when I…

I paid for the manual and when I clicked on the download link, it took me to a "File not found" error. I tried it several times from my computer and once from my phone and now it says I have exceeded the download limit and sends me back to pay for it again. I messaged the tech support and hopefully I hear back. Was hoping to get started on the repairs today.

30 March 2025
Unprompted review
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Reply from Workshopmanuals

Please email dwsm145@gmail.com with your order information and we will get your sorted out. Thanks so much

Rated 4 out of 5 stars

WorkshopManuals

Reached out for support through their chat bot on their webpage, this doesn't work, as i am told they did not receive any emails.....strange. I could send an email via the purchase conformation email i received from workshopmanuals after payment was received, this was only contact available to me, so i did and I was sent a new set off instructions to follow by workshopmanuals and finally it worked, their manual is very comprehensive and is a good buy. Regards Kenny

28 March 2025
Unprompted review
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Reply from Workshopmanuals

Not finding your name in our system, just email dwsm145@gmail.com and we will be happy to help you out. Thanks so much

Rated 5 out of 5 stars

Helpful and quick customer service

I had problems with the VM of my mercedes manual. I reached out to workshopmanual for help. David quickly replied and helped me with issues and instructions. He was very helpful and answered my further mails in just minutes. Amazing customer service. Now my VM manual is working properly.

16 March 2025
Unprompted review
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Reply from Workshopmanuals

So glad to hear that, thanks for the feedback and your business!

Rated 5 out of 5 stars

Like others who have written reviews…

Like others who have taken time to write reviews, I was very impressed with the support I received from the Team (particularly David) who were all very understanding and at the same time very patient when I hit some issues.
The end product is very much worth it as it provides everything I need to sort a couple of issues I have with my car at a great price.

Very much recommend.

4 March 2025
Unprompted review
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Reply from Workshopmanuals

So glad to hear that, Davis is our star.
Thanks for the feedback and your business!

Rated 5 out of 5 stars

I can recommend them as 100% legit

I can recommend them as 100% legit, David was very patient with me while trying to install the manual. He answered each e-mail I sent without fail. It works perfectly and exactly what i needed.

28 February 2025
Unprompted review
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Reply from Workshopmanuals

So glad to hear that, Davis is our star.
Thanks for the feedback and your business!

Rated 5 out of 5 stars

Great legit thing and useful

Great legit thing and useful, had download error to begin with but after contacting support I got new link to download manual. Don't hesitate to contact support if problem occurs. 👍👌

10 February 2025
Unprompted review
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Reply from Workshopmanuals

Thanks so much for taking the time to leave a review of your experience we are always here to help and thanks for your business.

Rated 5 out of 5 stars

Excellent product and service

Bought a guide today for a Vauxhall Tigra and had a slight issue installing the software, after a quick email to the contact email address David replied within the hour and fixed the issue for me. 5/5 stars, will use again, excellent service!

9 February 2025
Unprompted review
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Reply from Workshopmanuals

Thanks so much for the review, and for your business. Always our pleasure to serve.

Rated 5 out of 5 stars

Good Service Manual and Customer Support

Download link to manual worked fine and VM spun up without issue. Had to contact customer support once as I forgot my login info, and they helped out immediately.

7 February 2025
Unprompted review
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Reply from Workshopmanuals

Thanks for the feedback and im glad the workshop manual VM worked out well. Thanks for your business and time!

Rated 5 out of 5 stars

Some problems - Quickly resolved. Highly recommended

After a rather bad start with download problems, David the technical contact at the site came back to me with a very apologetic email, and sent a link to download the files successfully.

Unfortunately for me the program did not list my car only the early model, however I will go back to them by email to see what they can do.

I have since purchased another manual for a different manufacture and that was seamless, David was very helpful.

Highly recommended. If you have a problem they will get back to you, give them time.

6 February 2025
Unprompted review
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Reply from Workshopmanuals

All you have to do is contact support and we would have happily helped you.. We are looking for your name in our system and will resend you download links if this is a valid order. You are not robbed nor did you get scammed. If it don't work for you we always fix it, or will refund you.

Reply, we have been in talking to you in email, As I explained we would help you out.. You now also have a cloud download link also. Make sure it has what you need and please let us know. Clearly not a scam. Thanks

Rated 5 out of 5 stars

First download of a Citroen manual…

First download of a Citroen manual didn't work. The archives were damaged. Then a new archive worked excellent! They sent me the good link in quick response!

14 January 2025
Unprompted review
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Reply from Workshopmanuals

Thanks for the review and your business. We are always here to help. I hope your repairs went well.

Rated 5 out of 5 stars

I had a serious amount of errors from…

I had a serious amount of errors from the start and I got rid of some but nothing cured my patience level better than The Man The Myth The Master David to the rescue. Any error image (a picture is a 1000 words) I sent him he knew exactly what steps to take next... Wish more Super sharp folks, like David, existed in the world...

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Feel like someone stole £10 from me!!!

I regret to say that I have to give this product 1 star. Only purchased the product yesterday 12/12/24 and had immense difficulty trying to download the manual. Eventually, all I was able to download was the diagnostics section and for a 1993 Vauxhall, it really wasn't what I was looking for. Went back to the email today 13/12/24 and attempted to download the actual manual and it told me it had expired and redirected me to the site and offered the same thing again for another £9.95, which I'd already purchased.
Very, very disappointing!!!

13 December 2024
Unprompted review
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Reply from Workshopmanuals

There is no way we would ever charge you twice for a manual. I looked through our support emails and didn't see anything in this name. We are always happy to help you download your manual that you bought. Thanks again David

Rated 4 out of 5 stars

Great experience overall

There were some difficulties with the download link initially, but the support was quick to reply and provide me with a working link. Other people here seem to have experienced something similar, I dont know whether it is done intentionally this way or if there are some long term problems with their IT. But other than that the vm worked wonderfully, and I was very happy to finally, after many hours of searching, find manuals for my car

8 December 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for your business and taking the time to leave a review.

Rated 5 out of 5 stars

Honestly a great experience

Honestly a great experience from David, very helpful and quick to respond. Even provided support for software I bought a year ago when I changed my PC and helped get pdfs to me quickly. I'm honestly impressed with how fast they fixed my virtual machine.

22 November 2024
Unprompted review
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Reply from Workshopmanuals

Thanks for sharing! Thanks for your business and we are here to help anytime.

Rated 5 out of 5 stars

There is a counterfeit website called…

There is a counterfeit website called Downloadworkshopmanuals.org. it's a scam. It's looks exactly like workshop manual.org. I have just been scammed till I realized the difference. Guyz be careful.

Workshop manual.org is good, have bought several manuals from them and they are always willing to help.

21 November 2024
Unprompted review
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Reply from Workshopmanuals

Thanks for sharing. We will look into this.

Rated 1 out of 5 stars

IRATE that I fell for this!

IRATE that I fell for this!! It is a total scam!!!
I got charged immediately, then got a simple receipt email, then a "download" link email that took me back to their site and then gives me an ERROR message that I've exceeded # of downloads!! Complete SCAM.
Then I wrote one reply email and "David" replies with a new link that I will not click because it is for a different site/address, so cannot be trusted. total scam...
IF by chance I'm wrong, I'll remove/edit this post later...

7 November 2024
Unprompted review
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Reply from Workshopmanuals

We are sorry to hear that you had a download issue. We always reply to support with resolutions quickly. Please give us your order number to our support email dwsm145@gmail.com Thanks for your understanding and we will get you straightened out.

Rated 1 out of 5 stars

The year was supposed to be until 2021, but it was 2012.

The year was supposed to be until 2021, but it was 2012. Mine is an Opel Movano 2016. Not quite an honest job. There is no PDF, you have to install VirtualBox. I don't recommend it. I got scammed. I sent a message about it.

14 October 2024
Unprompted review
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Reply from Workshopmanuals

The one you bought was the software version, we sent you an email with a PDF version that includes 2010-2018 Please check you email for the download link. Thanks for your understanding and business.

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