Workshopmanuals Reviews 189

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the manuals for being clear, detailed, comprehensive, accurate, and easy to follow, providing all necessary information for vehicle maintenance and repairs. The customer service team is frequently highlighted for its exceptional helpfulness, speed, and efficiency in resolving issues, with many people appreciating the prompt and professional guidance. Reviewers are particularly impressed with the quick response times, even outside of business hours, and the smooth user experience on the website. However, some customers also noted difficulties with the product itself, such as large download sizes, compatibility issues requiring specific computer skills, or receiving files with missing information or incorrect versions. Despite these occasional challenges, the company is commended for its responsiveness when these issues arise, often providing alternative solutions and extra support to rectify the situation promptly.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction, citing great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the fantastic and very... See more

Instructions

Customers had positive experiences with instructions, finding them very useful, detailed, accurate, and easy... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick and fast... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers recommending it as a good source... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Mercedes gle 450 manual as software based, took a little bit of time to figure out how to use it. Customer service was great, replied within 30 minutes. I thought I will needed remote instal... See more

Rated 5 out of 5 stars

They actually had the manual for the vehicle I own. Other sites were difficult to navigate only to draw a blank. Checkout was simple. Communication was great. I ran into a difficulty when I wen... See more

Company replied

Rated 5 out of 5 stars

I had some issues with the download. David at WorkshopManuals was brilliant. Instant replies to emails and together we worked through the problems. My manual is now downloaded and it is excellent. Gre... See more

Rated 5 out of 5 stars

Bought Mercedes Sprinter manual. Very nice. Although you have to have some experience with computers in order to run it and downloads were quite large (bit of a problem with my unstable internet conne... See more



Contact info

4.1

Great

TrustScore 4 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good website

Good website, easy to use and clear. I had a problem with the download which was quickly resolved, every one I dealt with was friendly, helpful and efficient. Definitely recommend them for manuals.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought a repair service manual for…

I bought a repair service manual for Skoda from here. The money was taken but no manual was sent. Emailed several times without any response. Avoid this place!

Update 2025-08-14: They emailed me the manuals, everything is good now

8 August 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks for your post, Its funny your name is hidden here.. Please tell me your order number and I will be happy to send you a download link. You can email us direct. I have no emails asking for Skoda downloads . our direct email for support is dwsm145@gmail.com ~Update Thanks for providing TrustPilot your email, I found you in the system and seen an email went out with you downloads. I went ahead and send a Onedrive download link also to your mail.

Rated 5 out of 5 stars

Bought Mercedes Sprinter manual

Bought Mercedes Sprinter manual. Very nice. Although you have to have some experience with computers in order to run it and downloads were quite large (bit of a problem with my unstable internet connection), i was helped very fast. Worth the time and beer money 😄

5 August 2025
Unprompted review
Rated 1 out of 5 stars

I purchased an workshop manual for 1999…

I purchased an workshop manual for 1999 VW Jetta TDI and was charged for the manual, but was not provided with an order number and order was not acknowledged with an email or other verification; the company did not provide a link to download the promised pdf files; the only information provided was that I only would have 5 days to complete the download; It has already been two going on 3 days and I have no route or way to download the pdf files and I am out the purchase price and this company is dishonest and there is no way to contact them

4 August 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

We have sent you the manual that you requested and this was resolved. Thanks for your business and time. David

Rated 5 out of 5 stars

Contact was made me quickly and solved problem.

Contact was made with me quickly when my problem occurred. Advice to fix was supplied by David to rectify issue, files supplied and this made it easy to get the program up and running. A pity other sites don't maintain support of this excellent level.
Thank you very much

28 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

Yesterday, I ordered the Suzuki Splash car manual, but when I tried to open the Top Page and select ‘Model Select’, the screen remained blank. Please help me so that I can use the file I purchased.

29 July 2025
Unprompted review
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Reply from Workshopmanuals

I don't have one email, order or chat request by the name you have listed here. Email us with your order number to dwsm145@gmail.com and im happy to help you out.. To come on TrustPilot and just say scam when we offer support is silly. Dont worry, we ar happy to help.

Rated 5 out of 5 stars

My Mini Countryman had this mysterious…

My Mini Countryman had this mysterious coolant leak & the dealership wanted ridiculous money. Found the problem in 20 minutes with their manual! Support helped me understand the cooling system layout. Saved over $1000

12 July 2025
Unprompted review
Rated 5 out of 5 stars

The **manuals are consistently…

The **manuals are consistently praised** for being clear, detailed, comprehensive, accurate, and easy to follow. Furthermore, the **customer service team is frequently highlighted** for its exceptional helpfulness, speed, and efficiency in resolving issues. Representative **David receives specific acclaim** for his expertise and prompt responses.

The **service quality is widely regarded as excellent**, with many customers noting their problems were resolved quickly and effectively. While the manuals themselves are highly valued, **some reviewers encountered difficulties with the download process**, such as broken links or receiving incorrect files.

However, the company is **commended for its responsiveness** when these download issues arise, often providing alternative links or extra support to rectify the situation promptly. A smaller number of customers reported **mixed experiences regarding communication** aspects. **Despite these minor hitches, the overall sentiment remains highly positive**, with customers appreciating the quality of the product and the company's commitment to support.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. System initially linked download to incorrect manual, one email later issue rectified within 4 hours.
Manual is genuine Mitsubishi Canter and covers all aspects as advertised and is clear and legible.
Would have no hesitation in purchasing from them again

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Good support!!

Received a wrong version first. Support team acted quick and now I am happy to have the correct manual.
They also included proper instructions for installation and usage.

27 June 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks for the feedback and im glad support got you taken care of. Thanks for your business and time.

Rated 5 out of 5 stars

Great service great price great product

They actually had the manual for the vehicle I own. Other sites were difficult to navigate only to draw a blank.
Checkout was simple.
Communication was great.
I ran into a difficulty when I went down load as my phone is old and lacked memory
(much like me).
Company was really helpful and quickly sent me a link that solved it and I printed manual.
Great manual. Wiring section very useful.
10 stars out of 5 ! (Yes that good).

18 June 2025
Unprompted review
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Reply from Workshopmanuals

Thanks for the kind words and so glad you found value and what you needed.

Rated 5 out of 5 stars

At first I was having difficulty…

At first I was having difficulty downloading but I requested another easier link. Customer service was quick to respond.
Thank you

14 June 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks so much for the feedback and business

Rated 1 out of 5 stars

I purchased an order from 'Workshop_Manuals_.Org' yesterday evening

I purchased an order yesterday evening: Ref. 97796.
                               Citroën Workshop Service Repair Manual 2004-2016. @ £9.95

However.
I have not been able to down-load it, Work-Shop Service Repair Manual, as yet. Only the 'Installation Guide' has been able to down-load.
Yet the - down-loads remaining - is showing as Nought.

I have made several attempts to contact them via their 'Chat' dialogue yesterday evening as well as since after 09:00 this morning.
Also called the telephone number, UK 0161 452 0461, which just plays a recorded message, several times since yesterday evening.
All my efforts have been to no avail.

Initially.
I felt pleased, delighted that the manual was looking to be good enough to meet my very high engineering standards.
Now,
I am, deeply disappointed, as well as rapidly losing trust about the veracity of this site.

Being of a Peaceful and Patient Soul.
For now.
My Jury is still out.
I am, however, expecting a decision will soon be reached.

Regards,

Vicenti O.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Bought a couple manuals so far. They were above and beyond my expectations. Before I used to browse the net for free workshop manuals but these manuals are worth the small price. This is now my go-to resource for manuals. Had an issue with a download, emailed them n it was sorted in minutes…I’ll be back for more…

30 May 2025
Unprompted review
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Reply from Workshopmanuals

Thanks so much for the feedback and business

Rated 1 out of 5 stars

Their bot just grabs whatever you…

Their bot just grabs whatever you google for and sells you an empty pdf that for some reason requires 35gb and a virtual machine

27 May 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Hi Rubaen,
Thank you for taking the time to share your feedback. We appreciate all customer reviews as they help us improve our service.
I'd like to clarify that we do indeed offer both PDF-based and software-based workshop manuals, as clearly indicated on our website. We understand that sometimes the distinction between these formats might not be immediately apparent, and we're always happy to help customers find exactly what they need.
For the PDF manuals you were looking for, they are available in our PDF section, which requires just a simple Google search to access - no virtual machine needed. Our software-based manuals are a separate product line that some customers prefer for their interactive features.
We're genuinely sorry that your experience didn't meet your expectations. Our support team is always available to guide customers through our product options and ensure you get the right format for your needs. If you'd like, we'd be happy to help you locate the specific PDF manuals you're looking for or discuss a solution that works better for you.
Please don't hesitate to reach out to our support team directly - we're here to help and want to ensure every customer has a positive experience with our service.
Best regards,
David

Rated 5 out of 5 stars

Manuali D’officina

Really useful. High quality product. Help in real time. Highly recommended.

22 May 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks for the kind words and your business.

Rated 5 out of 5 stars

I almost gave up searching for a manual until....

I have been working on cars now for close to 40 years and I have always admired sources of factual information that can reliably help me solve issues on the cars I work on. I mainly handle BMW cars 90% of the time but some of my clients also have other makes and models of all types of cars and when they bring them to me for any work I always like approaching the jobs professionally with full knowledge just like all good techs out there should be doing. My recent experience with a Mercedes Benz G Wagon W463 is of note. SOmeone swapped the electronically controlled fuel injection pump from my clients car and modified it to use a mechanically controlled pump but my client looked for an original pump and asked me to restore systems to original. Afetr cracking my brain for quite a while I decided to check on the workshopmanuals.com website and there the manual was looking me right in the eye. Downloading it after payment proved tricky for me but after contacting the support team I was assisted immediately and all went well and I am now using the official factory manual to restore everything on my clients car. I am also looking forward to getting some more manuals from them since they are thorough and easy to use. If there is a place that all techs should visit to get the needed workshop manuals for whatever and whichever vehicle they are working on kindly visit the workshopmanuals.com website and do not leave until you get what you deserve because they have it all and nicely packaged for that matter. Bravoooooooo!!!!!!!!!!!
Very nice job you guys are doing. Just keep it up.

11 May 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks so much for the feedback, and your business. We are super glad you were happy with our info and services.

Rated 5 out of 5 stars

Very good quality manuals

Very good quality manuals, with all the needed info (which is also accurate). The customer support team was very helpful with a slight problem in the software, with no extra cost and an easy, well explained fix!
Would buy again !

28 April 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks so much for your business and your time..

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