Woolworths Reviews 

Disgraceful untrustworthy company! Keep blocking account for no apparent reason after taking the annual delivery subscription. Customer Service chat are highly incompetent & cause more problems & might be AI due to the ever increasing incompetence. Stick to phoning Customer Service where the humans are half decent. Always technical issues shopping online or redeeming everyday rewards. As someone who is physically disabled & unable to shop instore solely reliant on deliveries the experience I've had with woolworths online is atrocious. No wonder they rated number 1 as most distrusted brand by Australian consumers according to Choice. Oh well will shop with their competitors & they both deliver now!

I gave this a 2 Star Rating rather than 0 or 1 as the person I chatted with online was as helpful as possible owing to Woolworths' reasons. My problem is that I live 1km from my local store and 4.1k from the next store; guest where my delivery comes from! ... yep, the store 4.1km away which is a much smaller store thus I'm constantly being advised when ordering online that many of my choices are unavailable. The reason I order online is that I'm elderly and it is convenient, or was supposed to be. Looks like I'll have to do Click & Collect; too bad for those incapacitated or without a vehicle.

I’m disgusted in how I was just treated in your store. I was shopping with my pregnant daughter when we were finished I was looking for her in the isle and I was confronted buy a rude hostile worker of yours who accused me of not Comming in with anyone at all and treated me like I was going to run away with the trolly stocked full of food I’m embarrassed and beyond angry this was disgusting behaviour she was mocking me and following me I’m never going there again

Did you know when shopping online with Woolworths, They can take the payment twice due to adjustments? I have had this happen to me three times in the last 10 days. It has taken 10 days for the funds then been available to me again. I spend about $600 - $700 a week at Woolies. (Large family and 4 pets). Unfortunately I can not afford to wait for my money to be released from pending for this long. I have been using Woolies online for years, and this has only just happened in the last month. Just wanted to make others aware as it has out my account in negative, and has also made direct debits fail.

Woolworths must really be scrounging for floor staff workers now XD, I collected my groceries from Woolworths Maddington this morning, a rednecked woman in her 50s turned up shortly after I clicked "I have arrived" on my phone, she did not say anything, so I said hi and she mumbled hi or something like that back to me, as she was loading the goods into my back seat I pointed out that I don't allow direct to boot workers to put my groceries into my boot any more, because some of them close the boot too hard and that it causes peoples brake light globes to break, she became very flippant with me from this moment forward, she told me that the workers are not actually allowed to close our boots ( Yet they have closed the boot each and every time for me) I responded saying "Okay, so I'm actually meant to close the boot? they never asked me to" She then told me that the workers are also not allowed to go inside of any customer vehicles and then proceeded to toss the food items across my back seat into the containers instead of placing them into my car as she had been doing before she said it, I told her neither of the rules she has stated have ever been followed in my experience so I'll stick with the broken rule that doesn't break my tail light globes

I would contact Woolworths about this bad behavior, except for the fact that I have previously emailed their office on a similar complaint, they don't bother to reply so apparently the poor workmanship extends right the way into their office workers

What greedy and horrible companies both Coles and Woolworths are SMH...

My review is about a wonderful young man called Tye. His manner and attention at our checkout was the best I have seen. He smiled, offered assistant, packed our groceries perfectly and found the time to talk to us. This young man is a credit to his workplace. Look after him.

Woolworths are heavily advertising that they are lowering prices. Today, at my local Woolworths (Lake Haven) I went to purchase the Home Brand Dollop Cream, Friday's price $4.60 today's price $5.20 what justification is there for a 13% price increase (60c)? No more home brands, no more Woolies.......

not many workers and they all seemed half asleep

What a disgraceful money hungry company I hope they go bankrupt. Their produce was great now it’s all about profit and we get junk. Disgusting.

I question the category "lamb" chop. Bought up eating sheep. I question if these are not a lot older than lamb i.e mutton based on how tough the meat is. Not fat trimmed.

I purchased car insurance through a promotion going through the Rewards app for Woolworths 15,000 points. I linked my rewards account to the car insurance and guess what? They are not giving me any points because there was a promotion code somewhere even though I went through the app and linked my rewards they are not honouring. Very slippery. I would consider using Coles if you’re chasing rewards from this dodgy outfit.

I’m giving it 2, it would be higher if I hadn’t self excluded but being an alcoholic I continue to go there and continue to get advertising emails from there. What really p’s me off is there is only ever one person certified to sell alcohol. As I’m sitting here now waiting there are at least 4 people waiting for the sole salesperson to get back from their break and there’s still 20mins to go. Obviously neither the company or store give a shite as this has only been an issue for about the last 4 years. Yes that’s a long time, but I’ve lived here a long time and prior to Covid there was always a staff member from the store that could cover the bws person while they were on their break. It’s a real roll the dice moment when you walk in the store to see if the bws is open.

What an absolute joke Woolworth's meat is nowadays!!! Obviously they no longer have butchers working for them. An insulting, cost cutting action that spits in the eyes of their customers especially combined with the associated, outrageous price hiking of their meat. The lamb chops are noticeably NOT fat trimmed at all these days no doubt as another profit margin booster. Their forequarter lamb chops are full of bone and fat. Many of these chops should only be sold as dog food. I am a butcher by trade (done a hitch with WW a few years ago) and I would be embarrassed to try and offer this standard of meat. Woolworths you should be embarrassed, disgusted and hang your head in shame trying to sell this overpriced, profit grabbing crap.

The service and friendly approach at the checkout by Woolworths Nerang team member Jake really brightened my day! Woolies Nerang (my local store) is so lucky to have him.

Woolworths unanderra is a very hostile environment. Management are very aggressive and unfortunately some of the staff have bad attitudes as a reflection of the management attitude. Judith the store manager and Todd the assistant manager especially rude and hostile. Dont shop there. Go to Dapto or Figtree instead much more friendly and approachable. Availability is shocking with online ordering too. They really need to sort that out ASAP.

Always friendly people at the counters.
Also love being able to deliver items to people in different cities and I've never experienced any 'issues'.
Great service, thank you

Tuesday 22nd. July 2025. Fremantle WA.
Pouring rain, dreadful gusty weather, Woolies notification that our delivery would be late.
About five minutes late our Woolies delivery man was on the doorstep, soaking wet, with a big smile on his face!
And then Woolies sent us a $5 voucher to apologise for being late. Wonderful.
Only problem? Woolies customer contact IT is so complaint oriented that it was impossible to send them our compliments to the driver.
Also impossible to contact directly by phone or online in real time when only half an order was delivered a couple of weeks before.
Terrific people, but management by IT, service by Algorithm. Inflexible. Need real people for communication for anything not routine.

Don't really understand why are there so many bad reviews.
I very like this shop tbh

Over 15 items not delivered mostly cold products. Sugar packet was already opened. Try to get refund and only automated phone service not real person. Spent ages on the computer trying to sort it out