WoolWarehouse Reviews 

497
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers continually praise the impressive and diverse selection of yarn and crafting accessories, noting that the intuitive website makes online ordering simple and browsing extremely easy. People frequently mention the remarkably fast delivery times and the wonderful, thoughtful packaging that keeps all purchased items completely safe and secure during transit. However, some reviewers were not happy with delivery times, mentioning that orders could occasionally sit processing for several days before actual dispatch. A few consumers also pointed out occasional problems concerning missing items in parcels or unexpected delivery disruptions caused by external courier services.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the phenomenal selection of yarn,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast dispatch times and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is simple and can be completed easily... See more

Service

Consumers find service to be excellent and express great satisfaction with the support provided. Reviewers... See more

Quality

Clients share positive opinions on quality, consistently highlighting the fantastic range of yarns and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always use wool warehouse for my knitting supplies. They have great deals, competitive prices and a good selection of yarn/needles. Turnaround times are always good and supplies come safely packaged... See more

Company replied

Rated 5 out of 5 stars

Hats off to Wool Warehouse for another year of a huge range of yarn and notions at excellent prices with speedy dispatch! My latest order was placed on Thursday evening the week before Christmas and I... See more

Company replied

Rated 5 out of 5 stars

My go to for craft supplies. I've been shopping with wool warehouse for several years. Their range of yarn and accessories is phenomenal, I especially love the amount of choice in their Yarnsmiths ran... See more

Company replied

Rated 5 out of 5 stars

I haven't done an online review before but wanted to share how impressed I am by the speed of the service provided by wool warehouse. I have ordered multiple times over the last few years and it is t... See more

Company replied


Company details

  1. Yarn Store

Written by the company

A huge range of yarn, needles & hooks, fabrics, needlecraft, accessories, books and patterns – all under one roof!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(497)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go-to for punch needle yarn

So happy with my purchases from Wool Warehouse - the biggest selection of yarns I could find for punch needling as I often need very specific colours in the same colour but slighty different tones to create depth. Very accurate colours compared to on-screen and in person. Super fast dispatch and delivery to London - my go-to for yarns!

15 September 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello Georgia,

Thank you for your reviews, we really do appreciate you taking the time to post them. We are pleased you are happy with the service we provide and the products we stock.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

I use Wool Warehouse *a lot*

I use Wool Warehouse *a lot* - the choice and quality is outstanding, and the prices good too, also they often do promotions which means you can stock up on your favourites 😉 Dispatch is usually within a day, and everything is always really well packaged. On the very rare occasion I've had to contact them about an order, the reply has been swift and helpful. My absolute favourite shop for all things woolly! 😀

10 September 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide, the products we stock and our pricing.

Happy crafting,
Wool Warehouse

Rated 3 out of 5 stars

Disappointed

I'm used to same day dispatch with other companies, twice I've ordered now and it's taking 3 days minimum, I like the yarn but will consider going elsewhere in future as still waiting for an order I placed on the 31st to be despatched

31 August 2025
Unprompted review
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Reply from WoolWarehouse

Hello Tina,

We are sorry to hear you are disappointed with our dispatch times. During busy periods, it may take a few days to process your order before it’s shipped. This information is outlined under our Delivery Information.

If our customers need any items more urgently, we would always suggest using one of the priority delivery methods, as these orders are sent out same day if placed before 1:30pm for DHL Express and 2:00pm for DPD Priority Monday to Friday.

We are sorry again for any inconvenience caused by this.

Kind regards,
Wool Warehouse

Rated 5 out of 5 stars

Knitters Paradise

I mainly buy wool, and knitting accessories. The website is clear and easy to navigate. The colours are accurate and descriptions are good. They have a huge range and stock - usually having all the things I need in one go. I really like the ability to choose a colour (on Filters) and see what’s out there - rather than just staying with the brands I am used to. And I love looking at the Sales items - really good bargains to be had. Plus free postage over a certain amount.

2 September 2025
Unprompted review
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Reply from WoolWarehouse

Hello Margaret,

Thank you for taking the time to post your review, we are pleased you are happy with the shopping experience we provide, we have tried to make the website as user-friendly as possible.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Perfect in every way

I have purchased for many years on wool warehouse and can't praise it enough. Great quality wool and it's impossible to not find what you want. They are a 1st class service and excellent stock. I would highly recommend them 100%

27 August 2025
Unprompted review
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Reply from WoolWarehouse

Hello Heather,

Thank you for taking the time to post your review, we are pleased you are happy with the service we provide and the yarn we stock.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

What an amazing company

What an amazing company. I was searching to add to fabric previously bought which was insufficient. Wool Warehouse came up as a company that stocked the fabric I needed. Their price and delivery prices were competitive so I ordered the fabric. Three days elapsed between the order and the delivery, which is exceptional. I also love their mode of sending fabric in little net bags. It somehow makes it very personal. I have kept their details and will definitely search their website to see if they can help me in the future. When I wrote to ask where I could place a review, their reply was genuine and sincere. I much prefer to deal with privately owned companies and the service I have received endorses my views in this regard.

18 August 2025
Unprompted review
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Reply from WoolWarehouse

Hello Janice,

Thank you so much for your kind words. We’re delighted to hear that your fabric arrived quickly and that you like our organza bags. We are pleased that our service made a positive impression, and we truly appreciate your support.

We look forward to helping with your future projects!

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

I have ordered yarn and patterns from…

I have ordered yarn and patterns from Wool Warehouse for many years and I have always been extremely happy with my purchases.

The colours are true to the images online and their yarns are very good value.

24 July 2025
Unprompted review
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Reply from WoolWarehouse

Hello Claire,

Thank you for taking the time to post your review. We are pleased to hear you are happy with the service we provide and the items you have received.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

The very best!

They always go above and beyond to help. I’ve bought from them many times and they always provide a great customer experience. When I’ve contacted them to ask for help, they always go out of their way to answer my questions. My first choice every time.

1 August 2025
Unprompted review
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Reply from WoolWarehouse

Hello Lucy,

Thank you for taking the time to post your review. We're always happy to help where we can and are delighted to hear you like the service we provide.

Happy crafting,
Wool Warehouse

Rated 4 out of 5 stars

Wool Warehouse stocks a vast array of…

Wool Warehouse stocks a vast array of yarns, needles and knitting and crochet accessories, that you don't find with other vendors. Sadly, they don't stock as many premium yarns as they used to, and for this reason I have removed 1*.

31 July 2025
Unprompted review
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Reply from WoolWarehouse

Hello Judith,

Thank you for taking the time to leave a review. We're so pleased to hear you're happy with the products we stock. We're sorry to hear you feel we're no longer offering as many premium brands.

We’d really appreciate your feedback on the specific yarns you’re looking for, please feel free to email us, we would love to hear your suggestions.

Kind regards,
Wool Warehouse

Rated 5 out of 5 stars

My go to site for buying yarn

My go to site for buying yarn. They have a large selection of yarn at reasonable prices.

2 August 2025
Unprompted review
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Reply from WoolWarehouse

Hello Sharon,

Thank you for taking the time to post your review, we are pleased you are happy with the products we stock.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Could not have been more helpful

Could not have been more helpful in helping me choose a particular shade from 5 different suppliers. Customer service above and beyond 🙂

24 July 2025
Unprompted review
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Reply from WoolWarehouse

Hello Tracey,

Thank you for taking the time to post your review, we are pleased you are happy with the service we provide, we are always happy to help wherever possible.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Excellent customer service, fast delivery

Excellent customer service. Very helpful staff who understood the difficulty of trying to match colours from screen pictures and went the extra mile to help. Delivery was fast and the organza bag is actually very useful to keep fabrics for a project together.

17 July 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello,

Thank you for your review, we are pleased to hear you are happy with the service we provide, we are always happy to help where we can.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Wonderful company

Wonderful company. Great prices, lovely selection and rapid delivery in a beautiful, organza bag.
My favourite shop.

18 July 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and our organza bags, they really are handy things!

Happy crafting,
Wool Warehouse

Rated 1 out of 5 stars

Don't order if not from the UK!

They send my package in 4 different parcels for some unknown reason which made the import taxes over €60! Even the customs authorities said that it was ridiculous and that there's no reason to send my package into 4 different parcels. I asked them about it and they refuse to compensate. Don't order if you don't want unnecessary costs!

16 July 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello,

We have looked into your order and we can confirm it was sent in 3 parcels, we apologise for any misunderstanding with this.

We state under our delivery information, which is available to all our customers before they place their order, that any international orders over 1.8kg will be sent in multiple parcels, as your order weighed 4.2kg, it was over the 1.8kg threshold and was then sent in 3 parcels.

Again, we are sorry for any inconvenience caused by this.

Kind regards,
Wool Warehouse

Rated 5 out of 5 stars

Another great order received from WW

Another great order received from WW. Fast delivery and beautifully packed as always. I ordered late Tuesday night and it was here for Thursday afternoon. I highly recommend this company.

18 July 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello Hayley,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Exceptional yarn quality

I have recently bought Hayfield Baby Blossom - both chunky and DK -and James C Brett Marble chunky. The colourways are just so pretty in the Hayfield and so beautiful in the James C Brett. The yarn is very soft and smooth.
Also, this company has excellent customer service. They are always prompt, polite and pleasant.

7 July 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and the service we provide.

Enjoy your new yarn.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Small order fast delivered

Small order fast delivered
and item works on my ancient machine. Thank you.

5 July 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello Claire,

Thank you for your review, we are pleased you are happy with the items you have received on your recent order.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Fab!

I love this company! They have amazing stock and great customer service. They always despatch quickly and I am always really pleased with my orders.

9 July 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello Deborah,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and the service we provide.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Good Range & Quick Delivery

WW has a good range of colours for the yarn that I use for a recent take up of a hobby, of the yarn suppliers I use it's the biggest range. The yarn is shipped out super fast, packaged well and comes in a cute organza bag, which I've been gifting with my practice knits. I got a few other hand knitting bits from WW too and I'm happy with all my purchases.

13 June 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hi Sarah,

Thank you for your lovely review, we are so happy to hear that you are pleased with our products and service. We so appreciate you taking the time to share your experience.

Happy Crafting.
Kind regards,
Wool Warehouse

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