WoolWarehouse Reviews 486

The aftersales service is excellent. I wanted to add to my order and emailed Wool Warehouse, within 24 hours I received a reply from Vicky, which resulted in a phone call to Mavis and my order was amended. I had further correspondence to answer my queries from Paula and my order arrived two days later. My little Yorkie loved playing with the packaging! I've ordered from Wool Warehouse previously and have never been disappointed. Nothing is too much trouble and customer satisfaction is at the forefront of the company. Thank you.

Always ships quickly, usually has most of the Kona Solids in stock that I am looking for.

I love Wool Warehouse, and use them often. Great offers, good communication, and fast reliable dispatch.
The organza bags are also a plus. I would recommend them to all fellow knitters.

I have been using Wool warehouse for many years.Their range,quality and price are always good.website is easy to use,service is exceptional,any problems sorted very quickly over the phone,their staff are friendly, knowledgeable and very helpful. Dispatch and delivery is brilliant,usually recieved with in 2-3 days.wouldnt use anyone else .

Ordered between Christmas and The New Year expecting them to be closed. Called to check as I was over two address' so wanted to know where would be best to deliver considering despatch dates. Lady on the phone was lovely and friendly and the order was received much before I expected!

I’ve ordered from WW a couple of times now. Items have been great and are well priced. Delivery isn’t extortionate and the products arrived very quickly!

I ordered a set of knit pro double pointed needles however when they were delivered the needles were missing and only the case arrived. I got in contact with customer services via email and they were prompt in their response and sent out a replacement next working day, these arrived very promptly and were exactly as ordered. I have been a long term customer for wool warehouse and have never had an issue however the response from my first time issue was fantastic. I would recommend to all for yarn related crafters and will continue to shop there for years to come myself.

Exceptional service , with regular status updates for delivery. The quality of the yarns I purchased is fantastic and for me the colour options are excellent. The price point is also great value.Highly recommended!

I placed my order Sunday lunchtime and it arrived on Tuesday morning, using standard delivery. I wasn't really expecting it to arrive before Xmas so I'm very happy

I've ordered twice from the Wool Warehouse now, and both orders have arrived in really good time, especially the latest one when I needed the wool to complete jumpers for Christmas!
All of the prices are very competitive, and it will be my go to website now, for my future projects.
Thank you!

Hats off to Wool Warehouse for another year of a huge range of yarn and notions at excellent prices with speedy dispatch! My latest order was placed on Thursday evening the week before Christmas and I really wasn’t expecting it to arrive until after the big day. To my surprise it turned up on Saturday, just two days later. I’ve come to expect superb service from WW but this was even better than usual.

Fast delivery, great quality & amazing price. Highly recommend & will definitely use again

Used this company twice. Delivery is very quick after ordering. They have a fantastic range online along with some great offers.

The packages arrive with my goodies packed in lovely organza bags that make them feel like a real treat.

I will keep using in the future.

Package was shipped quickly, i had to call up as i realised i didnt order the right quantity - lady on the phone was lovely & polite, helped me get what i needed added to my order quickly. ordered on friday and received on tuesday! great service

I have used this company several times now and they are excellent. Orders fulfilled quickly and no issues with the quality of any products.
Today I had an issue which was sorted out with kindness and efficiency.
I recommend this company 100%.

Absolutely love love love this company , ordered Friday morning & my order was delivered 11.30 the next morning. The quality of their yarnsmith chenielle is great & when on sale absolutely fantastic value for money ! Can’t say enough good things about this company , thank you .

I cannot recommend this company highly enough!!
Their staff are extremely helpful, polite, efficient and friendly.
Their returns policy is brilliant and they are now my first choice when buying wool. Lovely people!

Don't bother paying for next day delivery - it's not guaranteed, as pointed out by a most unhelpful customer service agent who also said the delivery fee wouldn't be refunded unless it didn't arrive on the second day. I paid for delivery because I needed the yarn urgently for a commission. It really should arrive today but not until 2-3pm, meaning I've lost nearly two days on my short deadline.
It's a real shame that customer service agent was so unhelpful and curt because a previous agent had been wonderful (unfortunately she didn't give her name). The earlier lady got in touch with DPD and rang back with an update. If she hadn't done that DPD may never have found my parcel!

I have ordered from this company 3/4 times now and I have had a positive experience every time! I shop mainly for embroidery materials as their DMC threads are far cheaper than elsewhere. Their delivery is brilliant (last order placed on a Saturday and received items on Wednesday) and items are always nicely packaged. And they offer NHS discount which is lovely. I wish they had multiple branches, would love to visit the physical store in Leamington Spa but it's a bit of a trek for me. Will continue to order from them for future projects.

I have used the Wool wherehouse 3 times in the last month, they are always prompt with communications, delivery was quick and packing is great.
When I needed to return some yarn due to my own error this week the comms were great and the refund was processed the same day.