Wiseguy Original Reviews 

549
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and attention to detail. Many people appreciate the comfort and stylish appearance of the items, with some even stating they prefer them over belts. The service is frequently highlighted as prompt and helpful, with the team actively resolving issues and providing timely updates. However, some customers also noted issues with the durability of certain hardware, specifically mentioning clips and fasteners breaking after a short period of use. Additionally, a few people experienced problems with order delivery, including lost shipments, long waiting times, or items never arriving. There were also occasional concerns about sizing discrepancies and the quality of the material in some products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as outstanding, well-made,... See more

Order

Customers had ambiguous experiences with order, with some reporting smooth ordering and delivery processes,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast and reliable delivery,... See more

Service

Customers consistently note positive experiences with service, often highlighting the quality and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

As before the quality of the product is wonderful I see there was an upgrade of the clam hooks, Thanks I recommend you folks whenever anyone asks about my suspenders which I ware every day .

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(549)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable. Comfortable.

Customer service was great on my order. Suspenders are comfortable and “trustworthy” if you know what I mean. The leather braces are beautiful. Clips stay on and the lobster clips are quick and handy. All positives. Thanks for a great product that does exactly what it’s supposed to do.

9 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi John, What amazing kind words you write! We're very glad to hear we didn't let you down and your experience has been so positive. No problem for the great product and thank you for the great review.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Superb product

Superb product, great customer service. Have started a nice collection of suspenders.

8 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Garth,

Great to hear your experience with us has been satisfactory! We're very curious about your nice collection of suspenders, if you ever post anything about them, don't forget to tag us in it so we can enjoy your flicks!

Best Regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

The leatherwork is great

The leatherwork is great, the front hooks are sturdy but the rear clamps wouldn’t hold up a thong. They kept slipping off Levis’s and an off a leather belt. One clamp spring into pieces. . Need a better design clamp, maybe a bit bigger. But the clamps appear similar to other suspenders, so maybe an industry standard.

4 September 2024
Unprompted review
Wiseguy Original logo

Reply from Wiseguy Original

Hi Pops,

We're glad to hear you enjoy the leatherwork on your new suspenders! Obviously, we are less glad to hear our clamps are not up to your standard.

Would you mind sending us an email at info@wiseguyoriginal.com with your information? We would very much like to send you a new, more sturdy pair of clamps, free of charge of course!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great suspenders

They perfect exactly what I was looking for.

2 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Christopher! We're so glad to hear you enjoy your new Crazy Horse Flex Suspenders! We're very sure you look absolutely amazing in them!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars
Wiseguy Original logo

Reply from Wiseguy Original

Hi Jim,

Thank you so much for letting us know how happy you are with your new Crazy Horse Suspenders! We really appreciate your kind words.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Such amazing customer service

Such amazing customer service. I ended up needing to exchange mine for another, and they were so kind and considerate. Really a wonderful experience and excited about getting g the news ones in. Note, exchanged for sizing issue, quality was great.

9 July 2024
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Reply from Wiseguy Original

Hi Shoanette, amazing to hear we didn't let you down! We hope you keep enjoying your new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

Broken multiple times within first…

Broken multiple times within first month of owning. Would never purchase again.

28 June 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Keith,

So sorry to hear you are having these issues with our suspenders! We will send you a new metal parts set immediately.

I will send you a DM to better understand what broke and we need to solve this to your full satisfaction.

Kind regards,

Mike Spits
Wiseguy co-owner

Rated 4 out of 5 stars

Wonderful

Wonderful, I m very happy!

4 July 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Annick, Great to hear you are happy with your Crazy Horse Flex, Buttons and Loops! As we always want to improve ourselves we are curious if there was anything we could have done that would have given us a 5 star review? We really appreciate your feedback, so please let us know!

Kind regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

Most beautiful suspenders I'll ever…

Most beautiful suspenders I'll ever own. The only reason I'm at 4 stars is because the snap attachments to the pants fall off pretty regularly. The hook attachments are excellent though!

I will.absolutely be buying a black pair next.

8 July 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Dean,

Thanks so much for your kind review!
When you place your next order please add a note referring to this review and we will happily include a complimentary set of clips which should do their work properly and never let you down!

Kind regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Wiseguy Spenders

I ordered a pair of suspenders from Wiseguys, initially for a wedding. I got concerned when they weren’t showing up and contacted Wiseguys about my concern. They were very helpful and supportive and willing to help out anyway they could. Luckily they showed up in time and are great spenders! Great quality and an accessory I’ll be using quite often. Great company and great products!!

4 July 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Jesse, amazing to hear we didn't let you down! Thank you for your kind words about our suspenders, we are so sure you looked amazing in them!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Very easy to order from overseas.

Very easy to order from overseas.

4 July 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Andrew, thank you for your positive review. We hope you'll enjoy your Wiseguy Keyring/Hat holder!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Suspenders

Nice contact and fast delivery

20 June 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thank you Chris! We appreciate you leaving a review. Enjoy your new Hershel Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars
Wiseguy Original logo

Reply from Wiseguy Original

Hi Brian! Thanks for your kind words! Enjoy wearing your Khaki Green Essential Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I needed customer service for an issue…

I needed customer service for an issue with my order and I'm happy to say that it was impeccable. Thanks, Mike.

13 May 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Alexis, We really appreciate your review, and kind feedback! Happy to hear we were able to help you out. As we say: Never let you down...

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great suspenders!

I ordered suspenders for my dad for Christmas and he absolutely loves them! He wears them everyday.

5 December 2023
Wiseguy Original logo

Reply from Wiseguy Original

Wow Tonya! That is great to hear! We know he has to look extra handsome wearing those Charger Brown Suspenders. Enjoy wearing them!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Trousers fixed and spare parts on hand

My husband is 94 and all his trousers are set up for button-on suspenders, of which he currently has three pairs. The leather button end of one set of suspenders broke, so we searched on-line for a replacement.
Your website was easy to find and you had exactly what we needed to make the repair and have two pieces over. Even though you are several thousand miles away the transaction was simple and our problem is solved at what I consider a reasonable price. Our purchase showed up within a few days. Thank you.

28 May 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Marjorie, thanks for your extensive review! We are super glad to hear we were able to provide a fix for you husband's suspenders! And if you ever need suspenders that will never let you down, you know where to find us! ;)

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

I ordered three sets of suspenders

I ordered three sets of suspenders. Only two arrived. I email customer support and never heard back.

28 May 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Jodi,

So sorry to hear that you only received 2 of the 3 Wiseguy Original Suspenders and that we also missed your email concerning this matter.

I checked our shipping documents and they showed we shipped 3 - we somehow made a mistake here.

Let us know which pair was not in the parcel and we’ll get it out to you ASAP.

Kind regards,

Mike | co-owner Wiseguy Original

Rated 3 out of 5 stars

Tacky branding

The giant branding on the back is tacky.
1)If someone is wearing leather suspenders they’re gonna get asked anyway.
2) it’s one step away from a little league jersey with a 2 inch tall phone number for mikes pizza

14 May 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Hunter,

Thanks kindly for your review. Always interesting to hear different points of view on design. We take your comments seriously and consider this food for thought. On another note, we can also custom build Wiseguy Original Suspenders for you with a smaller logo or none on the back panel.

Kind regards,

Mike | Wiseguy Original

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