Wiseguy Original Reviews 

549
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and attention to detail. Many people appreciate the comfort and stylish appearance of the items, with some even stating they prefer them over belts. The service is frequently highlighted as prompt and helpful, with the team actively resolving issues and providing timely updates. However, some customers also noted issues with the durability of certain hardware, specifically mentioning clips and fasteners breaking after a short period of use. Additionally, a few people experienced problems with order delivery, including lost shipments, long waiting times, or items never arriving. There were also occasional concerns about sizing discrepancies and the quality of the material in some products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as outstanding, well-made,... See more

Order

Customers had ambiguous experiences with order, with some reporting smooth ordering and delivery processes,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast and reliable delivery,... See more

Service

Customers consistently note positive experiences with service, often highlighting the quality and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

As before the quality of the product is wonderful I see there was an upgrade of the clam hooks, Thanks I recommend you folks whenever anyone asks about my suspenders which I ware every day .

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(549)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best there is!!

8 November 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thanks Brandon! We appreciate your kind words very much!

Best regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

Great suspenders but…

Got my suspenders in and they’re phenomenal but the tracking and shipping system needs work. Took a long time to come in.

8 November 2024
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Reply from Wiseguy Original

Hi Kristafor, Thanks for your review and feedback! We're aware shipping sometimes takes longer than we (and you) would like and are working on it. Nonetheless we appreciate you keeping us sharp!

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

I’d be embarrassed to be seen in them

The hardware is decent, but the “leather”, which is probably “genuine leather” looks and feels like a thin piece of mediocre vinyl - like a “PVC leather.” I’m incredibly disappointed but does not look like they are returnable without a lot of effort and almost the same cost as the postage? I’m not sure if I should donate them or how to recycle them, because it is unclear what they are made of? I’m rather surprised to have received a request for a review… follow up is that customer service was very communicative and made every effort to find a solution.

9 November 2024
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Reply from Wiseguy Original

Dear Jeffrey,

We’re very sorry to hear you’re so unhappy with the quality of the suspenders. We would very much like to see the product as I honestly don’t understand what went wrong - our leather is the highest quality USA nubuck and it sounds like you received a pair which is definitely not made according to our high precision standards! I’ll reach out directly via DM to solve this matter to your full satisfaction as our motto is ‘never let you down’.

Kind regards,

Mike Spits
Wiseguy Original co-owner

Rated 5 out of 5 stars

Fast Shipping, great quality

Shipping was quite fast. The quality of the product is great! Will recommend to buy suspenders, and will choose the store for future suspender purchases.

3 November 2024
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Reply from Wiseguy Original

Thank you Zurabi! We really appreciate you telling us about your experience. We're quite certain you'll rock those Crazy Horse Flex Suspenders very well! Keep on enjoying wearing your Wiseguy Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

They really "never let you down"

A company who really stands behind it's slogan .
"Never let you down" is an understatement.
They're support and communication is top.
Just as they're suspenders are top quality.

5 November 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Kevin, Thank you so much for your kind words, we really try to live by "never let you down", it means a lot to hear from you that we deliver on that promise!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Super goot everything

Super goot everything

28 October 2024
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Reply from Wiseguy Original

Hi Sakhokia! We really appreciate your positive review! We sincerely hope you'll enjoy wearing your new Wiseguys!

Best regards, Rueben

Rated 5 out of 5 stars

My second order

Great service and quality products !

29 October 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Scott,

Thank you so much for your kind words, we're sure your you'll do an awesome (italian) job at styling your Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 2 out of 5 stars

Shipping to Canada made this gift far…

Shipping to Canada made this gift far too pricey.

21 October 2024
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Reply from Wiseguy Original

Dear Steph,

Sorry to hear but did you have to pay duties? If yes, let us know as we’ll cover this for you!

Our motto is ‘Never let you down’ and we stand for that.

I’ll also reach out to you directly.

Kind regards, Mike Spits | Wiseguy Original co-owner

Rated 1 out of 5 stars

never received my order !

never received my order !

11 October 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Philippe,

So terribly sorry to hear you did not get delivery of your order! We shipped October 11 by FedEx express so you should have received the order within a few days. The order must have gone missing. We will reach out to FedEx but won’t make you wait and make the order again for you and ship asap by express!
Please stay in touch and I’ll also reach out to you by email.

Kind regards,

Mike Spits | Wiseguy Original co-owner

Rated 1 out of 5 stars

Still have not received my order....

Still have not received my order....
Order #9325
I'll change it to 5 stars when I do!!!!!

9 October 2024
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Reply from Wiseguy Original

Dear Jenny,

We’re so sorry about this delivery delay - it’s out of our hands when we hand it over to the shipping service, but as you know - being a returning client - we’ll never let you down! We’ll check immediately what is going on and if there is no clarity on delivery by tomorrow we’ll ship the whole order again.

Kind regards,

Mike | Wiseguy Original co-owner

Rated 5 out of 5 stars

These aren't your grandfather's suspenders!

I wear suspenders 4 days a week, and 90% of the time they are Wise Guys Suspenders. They have a wide variety of sharp styles. I can always find a pair that go with the clothing of the day.

They always get complements.

These aren't your grandfather's suspenders!

8 October 2024
Wiseguy Original logo

Reply from Wiseguy Original

Donald, thank you so much for your kind words! We love to hear how much praise you're getting for your style and we're sure you look extra "dapper" in your new set of Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

Great pair of suspenders.

I like that that you are giving another way to attach the suspenders to a belt look.. I like the quality..the clips seem strong to hold the pants..the strap clasps also feel strong as well .I like the way they look with the leather.. shipping wasn't great though...seemed like I waited two weeks after it missed the original delivery date.. but that doesn't effect the product..would buy from them again.

19 September 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Samuel, Thanks for your review! We appreciate your feedback! We're glad to hear you enjoy the quality of our product, and apologize for any inconvenience from shipping. All in all, we're happy you finally get to enjoy your Wiseguy Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great quality

Great quality, good job.

19 September 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Mark, Thanks for your review! We hope you'll keep enjoying wearing your Wiseguy Essential Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Speedy Customer Care

I purchased my second set of suspenders from WG. In addition I ordered a Loop with Lobster Hooks. However, the loop arrived with clips. WG quickly, and I stress, quickly, resent the correct loop the day of my email. So besides making great products they back them with incredible service. 10/10.

15 September 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Frank! Thank you so much for your kind words. Glad to hear we were able to never let you down.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

My suspenders that I ordered are great

My suspenders that I ordered are great. I ordered extra clips for another set of suspenders as well. Everything arrived on time and I am very happy with them.

14 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thanks for the great review Chris! We're really glad to hear your experience with us was positive! Now keep on enjoying your new Wiseguys!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Wiseguy suspenders are really great

Wiseguy suspenders are really great, many thanks for the fast shipping

9 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Frank, Glad to hear the Suspenders suit your taste! Keep on enjoying your new Duck Suspenders!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Very good customer service

Very good customer service! All products are amazing!! Thank you so much 😊

12 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Frank,
Danke Sehr for your positive review! We are so glad to hear you enjoy your new Wiseguy Suspenders!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great looking, feeling, and fitting.

The team at wiseguys made sure I got my suspenders on time even though there was a stock issue they had to work around.
I love the suspenders, wore them for my wedding and they will be my go-to’s for special occasions. Very nice looking, sturdy build, I love the belt loop clips, and they are so adjustable. Also these don’t fall off my shoulders unlike most cheap suspenders that cross really low on your back.
Thanks wise guys!

9 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Daniel, So great to hear we didn't let you down! We're happy to hear your new Crazy Horse Flex Suspenders are meeting your expectations.

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

All good

I am satisfied with what I bought. Good price-quality ratio. Good quality. I will also follow this store in the future. I was happy that they sent as far away as Portugal. I can't think of anything to complain about.

6 August 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hello Juha! 'muito obrigado' for your kind review. Glad to hear you enjoy your new Wiseguys.

Best Regards, Rueben
Team Wiseguy Original

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