Wiseguy Original Reviews 

552
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and stylish appearance. Many people appreciate the comfort and luxurious feel of the items, often receiving compliments when wearing them. The service is frequently highlighted as excellent, with prompt responses and effective resolution of any issues. However, some customers also noted issues with order fulfillment and delivery, including lost shipments, delays, and unreceived products. A few other people also felt that the quality was not always consistent, mentioning concerns about material authenticity, broken hardware, or sizing discrepancies.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as outstanding,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting smooth ordering... See more

Service

Customers had positive experiences with service, often highlighting the great and prompt service received.... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied

Rated 5 out of 5 stars

After a couple months of measuring and trying custom fit suspenders, I finally achieved my goal and got the perfect fit . Wiseguys went over and beyond to make sure I got exactly what I wanted after s... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(552)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Tacky branding

The giant branding on the back is tacky.
1)If someone is wearing leather suspenders they’re gonna get asked anyway.
2) it’s one step away from a little league jersey with a 2 inch tall phone number for mikes pizza

14 May 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Hunter,

Thanks kindly for your review. Always interesting to hear different points of view on design. We take your comments seriously and consider this food for thought. On another note, we can also custom build Wiseguy Original Suspenders for you with a smaller logo or none on the back panel.

Kind regards,

Mike | Wiseguy Original

Rated 5 out of 5 stars

Outstanding

The suspenders arrived on time and looked beautiful. Came with extra buts for wearing either different out fits and replacement clips.

8 May 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thank you Patrick! We're so happy to hear you enjoy your Wiseguys! Those Barista and Crazy Horse Flex suspenders surely look great on you!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Very happy.

The design is great and the product is well made.

3 May 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thank you David! We hope you'll enjoy wearing your Billy the Kid Wiseguys! We are sure you wear them well!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Quality and Service

Web page describes product perfectly. I have the leather back strap model. It’s very well made. However, I wish the leather was a bit thinner and the sizing buckle smaller. This may not be an issue over time but new, it sometimes makes it uncomfortable sitting back in a chair. The elastic back strap may be a better fit for me.

30 April 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Frank, thanks for your detailed review. We appreciate your feedback and hear you!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Quick delivery and awesome product

Quick delivery and awesome product. Totally what expected. Looks great

30 April 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thanks Marijn! We are confident you will rock that army green as hard as can be!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I love my Wiseguy suspenders

I love my Wiseguy suspenders. I hate to take off my pants.

30 April 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Phillip, thank you for your kind words! Also, we couldn't agree more, we also like to keep our pants on! Enjoy your Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Suspenders

Great quality, great craftsmanship, and shipped in a timely manner.

19 April 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Brian, We're so happy to see you enjoy your new Wiseguys! Keep on wearing them!

Best regards, Rueben

Rated 5 out of 5 stars

In time delivery

The article came in time as announced. The product provides high quality with fantastic appearance.

4 April 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thank you Johannes! We know you probably have a fantastic appearance as well!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Quick delivery and good quality

Quick delivery and good quality. My son is happy!

7 April 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Chiara! Thank you for your kind words! We're very happy that your son enjoys his new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Awesome!!!

I have 3 sets of suspenders from wiseguy and all are high quality. My last set had a broken clasp on first use and the company reached out to me and replaced the suspenders. Customer service is 5 stars at wiseguy. When order again it'll be from this company.

30 March 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Christopher,

So sorry to hear this happened. We seem to have missed your message. We’ll send you a DM to get this issue solved immediately.

Kind regards,
Mike Spits | Wiseguy Original co-owner

Rated 5 out of 5 stars

All is perfect

All is perfect

25 March 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thanks Philippe! Great to hear everything is how you hoped. Enjoy wearing your Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Help updating a order.

I made a mistake when I placed my order. I was able to contact Min in Chiang Mai and was helped to add an additional pair of suspenders along with a Single Loop-Clip.
I placed my order on a Thursday morning in Washington state and the package arrived Monday at around 2:00pm.
Incredible service and delivery!
The assistance was excellent as are the suspenders.

29 March 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Bob! Thanks for your kind words! We are so happy to hear we did not let you down.

Best regards, Rueben
Wiseguy Original Team

Rated 5 out of 5 stars

My husband loves the Wiseguy T-shirts

My husband loves the Wiseguy T-shirts. They are currently marked down and we have bought a handful! Also the cap he likes.

28 March 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Cathy! Thanks for you appreciative review! We are so glad to hear that your husband loves his new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Never lets you down

That was my best shopping experience ever. Super fine quality of the products, they look fantastic! I bought suspenders as a birthday gift for my husband and he is very happy with them. Wiseguy Original also has an excellent customer care policy. There was a delay with the delivery and Wiseguy Original reached me and sent the replacement at no charge. So the slogan is 100% true: Wiseguy never lets you down:-)

25 April 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Orlova,

We’re so very sorry to hear this - we fulfilled and shipped the order immediately.

Let us see what happened with the shipping and get back to you by DM.

Kind regards,

Mike Spits | co-owner Wiseguy Original

Rated 4 out of 5 stars

good quality

26 March 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Mattiyahu, thanks for your review! We appreciate you and your feedback immensely!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Customized experience

Wiseguys customized my suspenders based on my comments and shipped them to me quickly. They fit perfectly. The leather is strong and breaking in nicely.

20 March 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Alan! Thanks for your kind words! We are so glad you enjoy your Wiseguys!

Kind regards, Rueben
Team Wiseguy Original

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