Winebuyers Reviews 

26,731
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 263 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious quality of the sparkling wine and the incredible value offered by competitive prices. Shoppers also mention that purchases arrive promptly, securely packaged, and ready to enjoy for parties and special occasions. However, some customers also noted issues with delivery delays, occasional wrong items, and difficulties receiving timely refunds for unfulfilled orders. A few consumers experienced frustrating wait times, unhelpful tracking updates, and a lack of communication regarding missing shipments. Buyers occasionally found the wine flavour disappointing or the delivery slower due to direct shipping from growers.

What people talk about most

Product

People report positive experiences with product, noting that the wine is delicious, of surprisingly high... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt, fast, and secure shipping experiences.... See more

Order

Customers had ambiguous experiences with order processing, reflecting a high level of disagreement. While... See more

Price

Clients share positive opinions on price, highlighting very competitive costs and great value for money.... See more

Service

Reviewers highlight positive aspects of service, describing it as brilliant, excellent, and first class with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more

Rated 4 out of 5 stars

My order was delivered today, just a week after I placed it so very happy with that. My only slightly negative comment was that I was not advised about the delivery. But very pleased with the packagi... See more

Rated 5 out of 5 stars

Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... See more

Rated 5 out of 5 stars

I was sceptical of the three English sparkling wine offer but eventually decided to give it a go, but paid with credit card just in case! Happily the wine arrived in three days. I was very pleasantl... See more


Company details

  1. Wine Store
  2. Wine Club

Written by the company

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Contact info

4.2

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(26,731)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered 2 x 6 bottle case of wine and…

I ordered 2 x 6 bottle case of wine and received nothing.
you say you hope I enjoyed every sip. There was nothing to sip. It's about time you refunded the £78 I paid.
How can yoiu improve? That's easy just deliver the wine you advertise

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Missing wine no refund.

I ordered three bottles of pink sparkling British wine. Despite the courier tracking saying they had been delivered they didn't arrive and I reported this to Winebuyers. They investigated and agreed that the parcel had been lost in transit. I elected to take the offer of a refund and was promised that this would be dealt with straight away. Since then (over two weeks ago) I have heard nothing despite numerous emails and they have no contact phone number. Unimpressed and won't be buying again.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great wine at a great price

Prompt delivery of a hard to find Rioja at a very competitive price. Very pleased with the service and wouldn't hesistate to recommend to others.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered last week there has been no…

I ordered last week there has been no contact from them although they have taken my money and none of the contact number are working to get in touch with them!

29 July 2026
Unprompted review
Winebuyers logo

Reply from Winebuyers

We're sorry to read your review and would like to investigate the issue you've raised.

However, despite requesting your details through Trustpilot, you have not provided an order number, email address, customer name, or any other information that would enable us to locate your order. We've also carried out our own checks and have been unable to find any order matching the information in your review.

Without these details, we're unfortunately unable to investigate or assist further.

If you have placed an order with Winebuyers, please contact us directly with your order number or the email address used when placing your order, and we'll be happy to investigate the matter promptly and work towards a resolution.


Winebuyers Team

Rated 1 out of 5 stars

Poor service & no refunds from Winebuyers

Winebuyers owe me refunds for two orders, one made in March 2026 & the other in July 2026. I contacted their 'support' line on both occasions and on both occasions, despite not responding to my early attempts to find out an ETA from them, they did eventually respond and promised both refunds though at this date, neither has arrived. Very poor organisation. There are many wine merchants out their much better than this one.

2 July 2026
Unprompted review
Winebuyers logo

Reply from Winebuyers

Thank you for your feedback. We're genuinely sorry to hear that your recent experience hasn't met the standard you expected.

We can see that you've placed 10 orders with us over the years, and we really appreciate your continued custom. That's why we're particularly disappointed that we've let you down on this occasion.

We understand your frustration regarding the outstanding refunds. We have located your account and have asked our customer support team to investigate this as a priority. If there has been any delay in processing, we sincerely apologise and will ensure this is resolved as quickly as possible.

Thank you for bringing this to our attention, and we hope we can put things right for you.

Winebuyers

Rated 5 out of 5 stars

Great experience

Very easy process for ordering, wine was delivered really quickly and well packaged and the quality of the wine itself was fantastic (we ordered a mystery set of sparkling UK rose so had no idea what we would be getting - now want to order more of the same!)

15 July 2026
Unprompted review
Rated 1 out of 5 stars

No wine, no refund!

My order number - 000000165. Placed my order on 30 June. Had to follow up on 2 July because order was not received. It transpired that the vintage I ordered is not longer available but no one bothered to contact me. I was subsequently asked if I wanted another vintage and I agreed provided I could receive the order by 4 July. Guess what. I have not received the wine. I asked for a full refund but they have not even bothered to give me a reply!

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam company.

Have placed an order over a week ago. Heard nothing. The invoice has clearly a clearly false address and phone number. There are no contact details on the website.

Assume I’ve been scammed.

26 June 2026
Unprompted review

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