Will's Vegan Store Reviews 

Ordered next day delivery on Friday. Hasn't even been posted as of Monday evening.

Rang - hung up on three times. Left a message, emailed, used the online form to try and get in contact. No response. Utterly awful service.

[Follow up: A response email was received and the order was refunded promptly. Apparently the numbers listed online for the store on third party website aren't accurate/in use. I get that issues can occur, I just needed some communication, which was lacking either pre-emptively or in response to emails/form requests]

Ordered shoes on 27th June, with a delivery date of no later than 22nd July. I accepted this, as I only needed the shoes for the 24th July, so they had plenty of time to ship them. No update by the 12th July, so I asked if I would still get them by 22nd. I had an instant reply saying I would. Sent email on 20th saying I had still had no notice of shipping and everything went quiet. Chased again and explained I needed the shoes for the 24th. On 26th I cancelled the shoes and asked for a full refund. They then shipped the shoes on the 27th, expecting me to pay the costs of shipping them back!!! I complained and to their credit they waived the delivery charge and gave me a full refund. As well as not getting the shoes until after the event, it was annoying they had told me I would get them in time, as it give me little time to find replacement shoes for the 24th.

Took over 2 weeks for the order to be dispatched, despite delivery estimated within about 4 days. They use an outsourced warehouse company so appear to have little to no control over the process of orders getting dispatched, customer service cannot help you. The order was eventually dispatched with Hermes where it has encountered a "problem", 1 week later and still no order update from Hermes.

It's quite clear that the shop has no control of any part of the order fulfillment chain therefore do not expect good, reliable service.

Excellent customer service. Had a few problems at first, but sorted quickly and professionally.
Great product.

Don’t recommend to order anything from Will’s vegan. I have ordered shoes and jacket a few months ago, but haven’t received my order, they didn’t return money back, they just don’t answer on e-mails

I have two pairs of shoes from Will's Vegan Store - a pair of waterproof boots and a pair of sneakers - that I bought about a year ago.

The boots are good, I'm not sure how long they will last. Looks like they get worn pretty quickly..

The sneakers I basically can't wear because they hurt my achilles so bad. I only use them for skating, because then I'm not walking so much in them - which is silly.

I like the idea of vegan foot wear, but it needs to be durable and "walkable", for it to be sustainable. Otherwise you buy to many shoes and that kind of takes the sustainable idea out of it...

Fantastic business and customer service. I love my carbon neutral, biodegradable, vegan shoes.

I've bought a few pairs of shoes and boots from Wills. All great quality and last for years. I've met Will at vegan fairs and he is a lovely friendly guy who cares very much about ethical and cruelty free footwear which looks good and is made to last. Will definitely purchase aagain. 100% happy with Wills.

Incredible company!!
Absolutely love the ethos and sustainability. The customer service is second to none. Super quick email responses and even helping and supporting me with an individual issue. The quality and feel of the shoes is strong.
Will definitely buy other shoes from here again!!
Thank you to this store so I don’t have to buy from unethical mainstream brands.

I love this brand sooooo much! Great products, better for the environment, comfortable, and cute!! Their return process is extremely easy and they are very quick in issuing the refund or sending out the different size! BEWARE: In my experience, shipping to the USA takes 1month+ which had me concerned my first order wasn’t coming. But now I know, and it’s worth the wait! If you need them right away it’s like $15 for 2 day shipping.

I still havn´t received my order from den 5th of Febuary,
I have contacted the company several times, and get the one excuse after another.

order: 1000136797

I put in a grocery order on 20 March and I am still waiting for it. The only information I receive is when I chase up about it. They then give me false information that it will be with be that week and it didnt turn up. If there is a problem then an email from them updating would sort the issue but to hear nothing is very bad management. If you are in a hurry dont order from them

Bought a pair of Wills Vegan hiking boots. They are so comfortable, but also very strong and sturdy. I'm delighted with the fit and the service. And happy to know that my purchase is ethical too.

I wear vegan shoes but I was nervous about buying shoes online, and sure enough when my shoes arrived they were too tight. So I had to do a return, and then another. But it was all very easy, the packaging is made for re-sending, and the staff kept me in contact by email straight away, no problems. Finally I've got well-fitting pair of "City Oxfords" that are like solid workshoes that will last for years. Well, they've lasted me a few months so far, but very comfy and strong.

Hello Together,

Thank you very much for the excellent shoes.
Your shoes are outstanding quality.
I will buy them at any time.
Kind regards

BS

6 years after purchasing a pair of grey dock boots that I’ve worn pretty much every day and they still look brand new! I’ve had so many compliments and it’s great that a vegan material can rival the durability of the non vegan competitors.

My first pair of Vegan Walking Boots, fit like slippers and great for walking the dog.

Love my belt and poncho. Great quality and product selections. I hope they continue to expand their clothing sector. It is quite difficult to get fully vegan clothing.

Thank you for such a wonderful, generous experience, clear links to all support needed and brilliant commutation, a lush company! Thank you all!