Will's Vegan Store Reviews 

I fell in love with these shoes. I wore my first pair real hard and they lasted for a good while. I bought them again, but had a little issue and reached out to the company about it. They immediately got back to me! (Such a rarity to connect with a human, and get a response in etail. I’m so impressed!) They’re a company that cares about their product; where it comes from, how it’s worn, and how it can be donated or upcycled. I am a proud supporter of their sustainable and cruelty free products, and highly recommend this brand to everyone. (Even if you hate the earth. These are still really awesome shoes!)

Good alternative to leather footwear & nicely designed. I had a quality issue with one of the boots I purchased but WVS were more than helpful in resolving the issue. As a product, I find the boots comfortable and fit very well and would recommend them to anyone, vegan or not.

I have bought pretty much all my shoes here over the last 5 years, as well as as a bunch of other clothes. They make great quality items and I really like their styles!

Really excellent and responsive customer service. Comfortable reliable vegan shoes. Thanks so much!

Only positive experiences to report!
Really great and responsive customer service.
Can fully recommend.

I bought some Penny Loafers from Will's and they were the wrong size, quickly I returned them and very speedily ( a matter of days) I got back a pair that fit perfectly. They are light and easy to get on and off, they look great and are cool for this very hot weather we are experiencing, I love that they are made from recycled materials and and are very reasonably priced too. I would definitely buy from them again and look for ward to wearing their wonderful vegan shoes.

Excellent service. Quickly replaced shoes that were the wrong size (my fault) without any issues.

I am really impressed with the customer service that I recieved- after a pair of my new shoes started to be defective after a few wears, I emailed customer service and they offered to replace them for free. They also allowed me to keep the original pair and repair them at a cobbler if I choose.

The shoes themselves are very comfortable and beautiful!

This is my fifth pair of Will’s boots, so I’m not a one-time buyer looking for a fight. The Insulated Waterproof Chelsea Boots I bought in May failed within three months — the seal along the sole separated, leaving a gap in a boot sold as waterproof and insulated. On a $200+ boot marketed as “slow fashion, made to last,” that shouldn’t happen.

I reported it with photos, the batch number, and the receipt, and they did reply. But the fix offered was a “free” return label that only routes to their overseas warehouse. In practice that means I, in Texas, ship a defective product internationally and then wait to see about reimbursement on terms left vague. Putting the cost and risk of a manufacturing defect back on the customer isn’t the “we’ll refund, replace or repair” policy their site advertises.

I don’t want a replacement or a refund now. I want other buyers to know the durability and the returns process didn’t match the marketing.

I have ordered several shoes over the past couple of years, and I've been very happy overall! While they don't have the durability of non-vegan leather (e.g., they chipped a bit after years of wear), they are the best I've found for vegan options, which I strongly prefer. I also had an issue with shipping once (due to an error on my end with my address) and they were incredibly quick and kind to help reship my order! Overall super recommend.

I have had several WV boots, shoes, and belts over the years. Overall, the quality has been very good. When there have been quality issues, the costumer service has been excellent.

I had an issue with the soles detaching from my slim sole shoes. The customer support was superb. They were fast, kind and helpful. They sent me a replacement pair within 2 days and even wanted to get the shoes back, so they could inspect what has gone wrong during production - they obviously paid for the return fees (incl. customs).

I used to really like this store and bought from them religiously quite often. Much of their items are high quality. However in the last 6 months they have started using AI generated photos as the main photo for all of their item pages, and many times the photos just totally mis-represent the item. For example, the stitching and heel profile of the men's cowboy boots are totally misrepresented by the AI, with a western-decorative-stitching and heel design that doesn't match the actual boot at all. Another instance where Will's was selling sneakers, and the AI generated photos had 7 eyelets instead of 6, and the stitching and sole design was completely different.

I tried reaching out to them via email saying that their photos were not truthfully representing the items, but they never responded. In my opinion, it's bad enough as to mislead customers and make them think they are getting something different compared to the real item.

The usage of this AI in my opinion also goes against the ethical and environmental ideals of this shop, which is also very disappointing to me.

Because of this, I don't think I will be purchasing from them again.

I’ve owned three pairs of boots from Will’s Vegan Store, and I love them!

My most recent pair had an issue with the sole, but Aarti and the Will’s Vegan team were incredibly helpful and accommodating. They gave me with a gift card to get a new pair of boots.

Fantastic customer service and great-quality vegan boots. I couldn’t recommend them more highly!

UPDATED REVIEW:
I contacted Will after receiving a reply to my review, and I just have to say Will's have some of the best customer service I’ve experienced. They acknowledged and apologised for their mistakes, and Will has been great to deal with. Though my initial experience wasn’t good, now I know they're a trustworthy brand who don’t just have great ethics and care about animals, they truly value their customers too.

The site is still a bit confusing with products labelled as both ‘out of stock’ and ‘discontinued’, so hopefully that gets fixed or a ‘final sale/last call’ section is added. I noticed the site has less AI images which is great too. I found it hard to browse with all the AI because instead of the previous single product photos I was seeing whole modelled outfits.

Overall though, very impressed with Will’s. I can’t comment on the longevity of their shoes but the products seem well made, and the customer service is great so I’m sure they’ll help with any issues. I’ll definitely be buying here again and recommending to others. Thank you so much!!

ORIGINAL REVIEW:

Really disappointed with my experience. I’ve heard amazing things about the quality of shoes by Will’s Vegan store so I wanted to get some boots. I decided on two styles, and if I didn’t like the first one I’d exchange for the other style. The first was uncomfortable, but when I tried to exchange for the second style it turned out they were out of stock and discontinued.

So frustrating as nowhere on the site does it say this l unless you select the colour/size. They should’ve been labelled as such generally or in a different ‘last chance’ section. Had I known I wouldn’t have ordered at all as they were my backup if I didn’t like the first pair of boots. All I did was waste time and money on shipping that won’t be refunded.

Customer service was also a bit disappointing. They didn’t answer some of my questions, I had to follow up when they didn’t reply for days, and the responses felt robotic. They made the same mistake twice and tried to exchange for the first style of boots after I clearly explained I wanted a different style. They were apologetic by the end but I expected better.

On another note, the AI photos on the website nearly put me off buying entirely. It gives it a tacky, cluttered look where before I thought it looked professional, with clearly visible products. Now it’s hard to tell what’s being advertised because every photo is a styled AI model. I’m yet to meet a person who isn’t repelled by AI when online shopping. It’s uncanny, doesn’t show the real product, and I’d rather see photos only of the real products if real modelled photos aren’t possible.

High-quality, timeless products made out of beautiful vegan leather. I own several pieces, most of them already some years and they're still in perfect condition. Helpful, lovely and fast customer service too.

Following a minor issue raised only a couple of days ago I have received an unexpected & unrivalled level of customer care. An almost immediate reply via Trustpilot, a follow up email & following my reply, another reply with an offer to replace the damaged boots. As stated previously, the product style, fit & comfort are fantastic. Now the customer service has demonstrated an amazing high ethos. Will definitely recommend.

I've shopped for footwear with Will's Vegan Store for a number of years now. I love their company ethics and of course being a vegan I want to buy vegan products with strong ethics behind the product.
I recently had cause to contact them about an issue with some footwear which was fully sorted amazingly quickly. I can't praise them highly enough and look forward to continuing to purchase items from them for many years.

In my opinion, Will's Vegan has the best vegan leather shoes available. Not only that, their customer service is exceptional. They make returns an exchanges very easy, and are quick and responsive to questions. 5/5 stars!

Awesome overall experience with Will's Vegan Store.

Firstly, the suede Derby shoes I ordered were really great quality, and honestly exceeded my expectations regarding their materials, feel, and overall look. They were better than I was hoping.

I did unfortunately order a size too big, and Will's provided a free return label for exchange with a smaller size without question.

They also reply to emails very quickly whenever I had questions about the exchange process.

Finally, when my return package was lost by my local post office, after I informed them, they immediately went to work to start on the exchange process themselves as their shipments to and from are all insured.

All communications are very polite as well.

I will definitely not hesitate to order more items from Will's knowing what great service and products they have!