Willows Finance Ltd Reviews 

221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and consistently professional, ensuring that even complex financial situations are managed smoothly. Consumers note that the supportive team provides exceptionally clear communication, answering questions promptly and keeping people fully informed at every single step of the application. Some reviewers were happy with the exceptionally fast response times and how efficiently their loan applications were completed in a matter of days. Reviewers also highlighted the incredible convenience of handling everything remotely via digital communication channels, making the entire procedure completely stress-free for working professionals.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, speed, and helpful... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire process. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more

Company replied

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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4.9

All reviews

(221)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb experience from start to finish

Superb experience from start to finish. Corinne sourced my loan extremely quickly at a great rate and everything was done over WhatsApp + email, ideal for someone like me who is always on the move and doesn’t have a lot of time.

Questions were answered quickly and clearly and the guys were always on hand to answer any questions. Really good service would give 10 stars if I could!

12 February 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us a great review - very much appreciated.

Rated 5 out of 5 stars

Incredible Willows Team

The team at Williows made the process very simple and clear. What I liked most was that I was able to achieve everything via email/messaging as I can't answer calls when Im at work. Polite, helpful and with you at every step

30 January 2026
Unprompted review
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Reply from Willows Finance Ltd

thank you so much for your kind words! Good to hear you had a great experience with us. Providing fast and friendly service is something we take pride in.

Rated 5 out of 5 stars

The whole experience was easy from…

The whole experience was easy from start to finish, nothing is too much trouble for this company, Marie and Jamie were so helpful, highly recommend

28 January 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking the time to leave us a very kind review

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish with willows finance, doing it all via WhatsApp was brilliant for me as a working professional. The associates did everything they could to support and ensure the lenders had all they needed finding solutions where needed. Thank you

28 January 2026
Unprompted review
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Reply from Willows Finance Ltd

We are most grateful for the time taken to leave us such a great review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Great team very professional and helped me every step. I was turned away by another broker but Willow got me a great deal using a broker referral service so they could actually talk to the lender not a computer says no. 10/10

23 January 2026
Unprompted review
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Reply from Willows Finance Ltd

Most grateful that you have taken the time to leave us such a kind review

Rated 5 out of 5 stars

Just brilliant

We decided to contact Willows Finance on the basis of their reviews and they did not disappoint. Jamie, Corinne and team have been brilliantly efficient, friendly and clear throughout the process. With their guidance and professionalism, we have lowered our monthly outgoings significantly, even though I am self employed. All interactions were positive and we never felt judged. We would 100% recommend Willows - thank you so much, Jamie and Co!

23 January 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much for such a great review - always appreciated !!

Rated 5 out of 5 stars

Second time I have used willows and…

Second time I have used willows and they yet again have been so responsive and there to answer every question ! Marie sourced the lender and the full service by Willows has been 10/10

21 January 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for your kind review we are so pleased to have been able to help.

Rated 5 out of 5 stars

Fantastic experince from the beginning

Fantastic experince from the beginning. Even with me struggling with getting the correct information over. Professional and very helpful.

Would definitely use again

19 December 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking the time to post such a positive review very much appreciated.

Rated 5 out of 5 stars

Great service from Corinne and team

Great service from Corinne and team. Very prompt and professional service and always available to answer questions, even on weekends. Corinne arranged a secured loan from start to completion within 2 weeks. Highly recommend Williws Finance and will use them again

13 January 2026
Unprompted review
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Reply from Willows Finance Ltd

Always good to read such positive feedback - thank you so much for taking the time.

Rated 5 out of 5 stars

Cannot recommend willows finance…

Cannot recommend willows finance enough. Jeff went above and beyond chasing things up , answering my endless questions and ensuring a successful application. Such a professional team, nothing was to big or small.

10 December 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking the time to leave us a very kind review.

Rated 5 out of 5 stars

HELOC - excellence

A superbly proactive approach, without being pushy; best of all communication was easy and effective throughout the process.
Very much appreciated and I will work with them again in the future. Thank you.

25 November 2025
Unprompted review
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Reply from Willows Finance Ltd

We are most grateful for the positive feedback

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly Recommend Jeff!

I’m truly grateful for all of Jeff’s help in securing my second charge mortgage and consolidating my loans, especially considering my bad credit. The whole process took only five days, which was incredible. He made everything feel smooth and manageable, explaining each step clearly and never making me feel judged.

Thanks to Jeff, I now have a much more stable and realistic monthly payment, and this feels like the start of finally rebuilding my credit score. His support has genuinely taken a huge weight off my shoulders.

If you’re struggling with credit issues and need someone knowledgeable, patient, and trustworthy, I highly recommend Jeff. He really made a difference for me.

28 November 2025
Unprompted review
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Reply from Willows Finance Ltd

Always a team effort at Willows - thank you so much for such great feedback

Rated 5 out of 5 stars

Experience

Professional, efficient. Get the job done. Full marks.

21 November 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for a short but very honest review - much appreciated

Rated 5 out of 5 stars

I was struggling to get remortgage buy…

I was struggling to get remortgage buy to let because of my credit history and ccjs but willows finance got me a lender no problem and team is a pleasure to work with. The place go.

14 November 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Gary thank you for all your help getting this to completion quickly also very kind of you to take the time and leave us a great review.

Rated 5 out of 5 stars

I would just like to highly recommend…

I would just like to highly recommend Simon and his team for their outstanding work and getting me in the right place. Just want to say Thank you

7 November 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us a very kind review

Rated 5 out of 5 stars

The company were fast!

The company were fast, proffessional and efficient. I was given constant updates until completion. Simon was extremely helpful and supportive.

5 November 2025
Unprompted review
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Reply from Willows Finance Ltd

Always good to hear such great feedback - very much appreciated.

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the whole process, but they made it so easy. I can't thank them enough and would have no hesitation in recommending them 110%.

31 October 2025
Unprompted review
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Reply from Willows Finance Ltd

That is such a great review many thanks for taking to time to leave us such positive feedback

Rated 5 out of 5 stars

Second Charge Mortgage

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to finish, even when there were challenges along the way they kept us up to date at all times and resolved any issues that arose. We fully recommend Willows and will be using them again in the future!

31 October 2025
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

We are most grateful for the feedback on this and will pass it on to the whole team.

Rated 5 out of 5 stars

Excellent support and service

Excellent support and service
From start to finish was a straight forward process. Questions were answered promptly. The communication was quick and the whole process was easy as willows took care of everything. We would definately rate
willows 10 out of 10. Thank you to Marie Jamie and Simon.

4 November 2025
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Always good to hear feedback like this - thank you for taking the time.

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