Willows Finance Ltd Reviews 

221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and consistently professional, ensuring that even complex financial situations are managed smoothly. Consumers note that the supportive team provides exceptionally clear communication, answering questions promptly and keeping people fully informed at every single step of the application. Some reviewers were happy with the exceptionally fast response times and how efficiently their loan applications were completed in a matter of days. Reviewers also highlighted the incredible convenience of handling everything remotely via digital communication channels, making the entire procedure completely stress-free for working professionals.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, speed, and helpful... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire process. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more

Company replied

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(221)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can breathe again - thank you!

I cannot recommend or say thank you enough to Corinne and Jeff for everything! Corinne was absolutely amazing from start to finish with Jeff along side, they are a perfect team. I still cannot believe how quick and easy the whole process was, I went from being in a bit of a pickle financially to having everything sorted within little more than a week! I would not hesitate to recommend Willow. Thank you again, you've given me a peaceful life back. x

26 May 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Really pleased we could help - & please accept our best wishes!

Rated 5 out of 5 stars

Willow’s finance we’re Fantastic,sent…

Willow’s finance we’re Fantastic,sent everything they needed within a wk and money was there 3days later,10 days in total,absolutely amazing staff,friendly brilliant service highly recommend 👍well done guys and thank you 🙏

21 May 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you so much for such a great review!

Rated 5 out of 5 stars

Amazing!

Marie and Jamie took care of my every issue, they went above and beyond for me. Great Experience!

10 May 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for your positive feedback and the time taken to leave us a very kind review

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Clear communication and the team were so helpful. I would highly recommend including friends and family!!

8 May 2026
Unprompted review
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Reply from Willows Finance Ltd

Always good to hear such positive comments-much appreciated.

Rated 1 out of 5 stars

Willows did not honor their agreement…

Willows did not honor their agreement for the loan. Nothing in their documentation stated what additional and hidden fees would be required to actually receive the funding. At the last minute they required additional fees to be sent to individual in the USA and required that we put "family emergency" on the wire transfer slip. Then they sent a SWIFT 103 document showing the funds were being sent then they requested an additional fee for an AML certificate from a Swiss bank before they would release the funds and again, requested the fees to be sent to a different person in the USA again for "Family Emergency"..if this is not a scam I do not know what is. Maybe if your firm would answer my emails after several days, it would be better for your firm. if in fact, some other firm is operating under your name, than maybe should you should investigate that fact as I did provide an email address and phone for you in the email but I will do it again for your information: 448 204 3779

5 May 2026
Unprompted review
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Reply from Willows Finance Ltd

Hi Rick Given this review does not even relate to us as a business would you be so kind as to remove this remove please - We pride ourselves on our service and to leave this review in place when it does not relate to Willows Finance Bridgend its not helpful - I would be grate if you would remove the comments and review please.

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service from corrine from start of application to completion 😍
She made this application so easy and comfortable
I would highly recommend willows and definitely Corrine

24 April 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank for sharing your experience very much appreciated

Rated 5 out of 5 stars

Amazing service from the team at…

Amazing service from the team at willows finance and especially Simon and Jeff who had helped us source the best deal amazing customer service thank you very much

24 April 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for taking the time to leave us a great review!

Rated 5 out of 5 stars

After 8 months of struggling to find a…

After 8 months of struggling to find a second mortgage for an extension. Simon and the team immediately understood what we needed and then delivered it almost straight away, without any fuss and despite our lack of options! It really couldn't have gone better or been easier and we are thrilled we now have the opportunity to finish our house on our own terms! Cannot recommend Willow enough! Will definitely be contacting them again when we have to renew our mortgage. Thank you again to all the team at Willow!

26 March 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for a fantastic review- very much appreciated!

Rated 5 out of 5 stars

5 star Review and would give more if I could

Jeff, Corrine, Jamie and the Team at Willow Finance are simply the best. They go out of their way to find lenders who are tailored to your requirements and are so quick and efficient, my paperwork was processed in a few days and I was kept updated at each stage. I would highly recommend Willow.

8 April 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

We are extremely grateful for time taken to leave us such a great review.

Rated 5 out of 5 stars

Just to say how amazing the team were…

Just to say how amazing the team were at willow finance especially Jeff who dealt with us for our loan ! Thank you for all ur help would definitely recommend to family and friends 👍

17 March 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Really pleased we could assist you & thank you for your kind review.

Rated 5 out of 5 stars

Quick and Painless

I went to Willows Finance, after a negative experience with a big national broker. With Willows finance the process was a lot smoother, and they found me a better quote which was painlessly approved. All done pretty quickly. I would certainly recommend them.

16 March 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking time out to post us a great review- Many thanks indeed

Rated 5 out of 5 stars

Helpful and supportive

Everyone I dealt with at Willows was helpful and professional. They kept me updated throughout the whole process.

16 March 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for such a positive review - very much appreciated !

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Jeff, Simon and Jamie. Jamie was a massive help when we had an issue with a previous loan company that we hadn't even used! Everything was explained fully and was clear to understand. I would highly recommend Willows Finance.

12 March 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for the great review- much appreciated!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Everything was broken down in simple steps with good communication throughout. I would highly recommend Willows Finance

12 March 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us a very kind review.

Rated 5 out of 5 stars

I have struggled to get a Morgage in…

I have struggled to get a Morgage in the past, but Marie quickly sourced a lender and the team were there every step of the way keeping me informed and up to date.

23 February 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you so much for taking a moment to leave such a kind review - very much appreciated indeed!

Rated 5 out of 5 stars

Outstanding Service, Real world approach

Simon & Jamie have been amazing in assisting with a unique lending situation, while on a visa near expiry, difficulty finding or even discussing the situation or having any other broker/lender/bank realize the whole picture. That changed when I approached Willows Finance from the get go, personable and real phone call looking to understand my situation, e-mail follow up which led to consistent and fast, clear-cut handling of a lender and cutting through the noise of the industry. Amazing service, clarity and patience shown throughout the whole experience - I rarely go out of my way to write reviews, but if you're reading this and looking for a team that gets it done, use willows finance.

20 February 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

What a superb review - thank you so much for taking time to leave such a detailed review - very are most grateful i will ensure the kind comments are passed on.

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