Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more
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Review summary
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Reviews shaping this summary
When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more
Company replied
Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more
Company replied
These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more
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Company details
Written by the company
Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients
Contact info
1st Floor, Brocastle, Bridgend , CF35 5AS, Bridgend, United Kingdom
- 01656 766158
- Customerservice@willowsfinance.co.uk
- willowsfinance.co.uk
4.9
Excellent
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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A vey professional team
The Willows Team were very helpful and always there to support with the long process. They kept me updated at every step and were able to provide guidance and support throughout.
Highly recommend.
4 November 2025
Unprompted review
Reply from Willows Finance Ltd
We are very grateful for the time taken to leave us a very kind review. Many thanks
Outstanding Servic
Before approaching Willows I was very nervous about arranging a remortgage as I wasn’t very clued up on the whole process. Willows made this experience so much more easier the start to end process has been so quick and efficient. Contacted through WhatsApp was so much more efficient. I was kept updated regularly if I had any questions I was replied to straight away whether it was a weekend or not they would always reply. The service has been amazing and I would highly recommend willows to anyone. Thank you very much to Marie & Jamie for all of your hard work we really do appreciate your time and efforts.
21 October 2025
Unprompted review
Reply from Willows Finance Ltd
many thanks for your kind review
Remortgaging made easy
Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordable!
A massive thankyou to Marie and Jamie but especially Marie who even replied on a day off ( I wasn't aware it was her day off) thankyou so much both!!!
3 October 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you so much for taking time to leave us such a kind review always good to hear such positive feedback.
Willows Finance were exceptional
Willows Finance were exceptional. I would like to say a huge thank you to them . A special mention to Jeff who was amazing, supportive, friendly, caring and understanding, great attributes when going through such a process.
Also special mention to Marie for securing the loan company.
There was brilliant communication throughout the process that made the process very easy to work through
Overall the service was exceptional and I definitely recommend Willows
10 October 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you Suzanne - We are so please we could assist you & wish yo the very best going forward.
From start to finish
From
Start to finish Jeff and his team were amazing helped us all the way would definitely recommend and use willow finance again if needed in the future thanks nce again
30 September 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you Heather for the great feedback - much appreciated as always!
Made it all very easy and painless.
Great communication, very easy to deal with they made it allvery easy and painless, I would happily reccomend for all your financial needs.
23 September 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you for great review and taking the time to provide us some positive feedback - very much appreciated.
Professional, clear, efficient
Without hesitation I can recommend. Communication is outstanding, clearly signposting what is needed and the range of products available in my situation were exactly what I needed. They have saved me thousands in interest and would use again in the future. Thank you
12 September 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Kris thanks for the the great review and we are really pleased we could assist you with what your funding requirements.
Genuinely the best!
Genuinely the best team to work with!!
Corinne, Jamie and Jeff have not once but twice (two occasions) gone above and beyond to get us what we need!
The process is always so streamline, they are always on hand to help even if there lots of little bits to sort out. They are just a wattsapp away!
I would honestly recommend Willows if you ever need a broker they become like family and nothing is too much bother.
THANK YOU FOR EVERYTHING
5 September 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you for this great review -We are extremely happy that you are delighted with the service we provided you. Best wishes
Willows are Exceptional
Willows are exceptional at what they do & they care about finding a solution that’s right for you. They kept in touch with updates throughout the process (whatsapp comms are brilliant) & supported me overcoming any lender challenges (beyond their remit). I cannot recommend more & will use again!
31 August 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Laura - We consistently and without fail do the very best we can for all our customers and we are really pleased you were satisfied with the service provided.
Willow Finance
Jamie and Jeff were absolutely on the ball on my application. 10/10. Kept me informed at all stages once all documents were submitted. Will definitely recommend and use again.
29 August 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you very much for your very kind review.
Absolutely fantastic people,(company) …
Absolutely fantastic people,(company) especially Marie & Jamie who reassured me throughout the whole process, giving me guidance and support answering any questions and concerns, without judgment. Making it a straightforward process. 5* would recommend:)
27 August 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Claire So pleased we could assist you & we greatly appreciate the time you have taken to leave us a lovely review.
Excellent team
Such an amazing company from start to finish. There team was so helpful and always answered any questions i had. I would highly recommend them!
15 August 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Barry - We got there in the end!! We really do appreciate how patient & helpful you were through the process. Many thanks
Amazing service very fast and efficient…
Amazing service very fast and efficient from the off . Very professional and friendly staff . Thank you all again
26 August 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you for the great review and the taken you have taken to leave us some great feedback very much appreciated Dan.
Just amazing service
Just amazing service, so helpful. Simon, Jeff and Jamie have made this process so easy. Will use them again and recommend to friends
21 August 2025
Unprompted review
Reply from Willows Finance Ltd
We are very grateful for the time taken to leave us a great review many thanks indeed - good luck!!.
Fantastic and professional service from…
Fantastic and professional service from the team, everything completed with minimal paperwork and completed whitin 3 weeks.
20 August 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Habbib thank you for taking the time to leave us a very kind review.
Fantastic service from start to finish
Fantastic service from start to finish, thank you too all the staff & especially Simon! Gave great advice.
18 August 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you for taking a few minutes to leave a very kind review are always as ever most grateful.
Made the process easy and quick with…
Made the process easy and quick with all information needed. Would definitely recommend
8 August 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Leane - We really appreciate the review very kind of you to take the time.
Brilliant team
Brilliant team! Made the process so simple, were always available to help and kept in touch with regular updates.
6 August 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Amanda - Thank you for taking a few minutes to leave us a great review - we are most grateful!
Absolutely superb service which I would…
Absolutely superb service which I would highly recommend.
Extremely fast at answering questions and dealing with the red tape frequently involved.
4 August 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you for taking the time to leave such a great review - much appreciated.
Marie was fantastic and sorted…
Marie was fantastic and sorted everything so quickly. Clear communication from the start. Really impressed with the whole process.
31 July 2025
Unprompted review
Reply from Willows Finance Ltd
Thank for your kind review !!
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