Wig Outlet Reviews 9,128

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of styles and colors available, as well as the excellent quality of the items. Many appreciate the competitive pricing, often finding great deals on high-end products, and the efficient delivery service. The return policy is frequently mentioned as hassle-free, with easy processes and quick refunds, making the overall shopping experience very positive. However, some customers occasionally experienced issues with product quality, noting instances of wigs appearing defective or previously worn. A few reviewers also reported problems with delivery, such as missed attempts or lost packages. There were also isolated concerns regarding the return policy, with some customers facing difficulties or unexpected charges when trying to return items, particularly those purchased as closeouts.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the variety of brands and styles,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Quality

People report positive experiences with quality. Many customers praise the excellent material and natural... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and reasonable prices,... See more

Return policy

Customers consistently note positive experiences with the return policy. Many reviewers find the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased several wigs from Wig Outlet and they always offer great prices and the orders arrive quickly. When I needed to return one because the cut and color just didn't work for me, the return... See more

Rated 5 out of 5 stars

Customer service was helpful and prompt when I had an issue with website function. Deliveries are prompt. With so many style and color options, and great pricing it's not hard to find something you l... See more

Rated 5 out of 5 stars

Made a recent purchase with WigOutlet and missed the coupon offer emailed one-two days after purchase. I emailed client care requesting a credit for the coupon amount and Aryana Petite offered to d... See more

Rated 5 out of 5 stars

Great sellection of different styles & prices. I was allowed to order & try wigs to determine the ones that were perfect for me. No hassles with easy returns & quick refunds. I was able to find sever... See more


Company details

  1. Beauty & Well-being

Written by the company

SAVE Up To 70% on Name Brand Wigs and Hairpieces. New Inventory Added Daily! FREE Shipping over $99


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

Here I am at 6 am Sunday morning and…

Here I am at 6 am Sunday morning and can’t sleep. “Cruzin” for another wig I need. After looking for a time I am back at the first wig I bought long ago. Heat by Jon Renau. This is the perfect style for me in Oyster. Have worn it for years starting as a brunette, then a redhead, blond and now grey. I love this wig!!!!!!
When I look in the mirror I SEE ME looking back. That ladies is when you know you have the right wig on. Wear different styles and colors it’s fun to play. Lord knows as women we go through enough especially now. Will send a picture when I get my new wig. Keep playing, luv to all!

8 March 2026
Unprompted review
Rated 1 out of 5 stars

The wig was advertised as Shade 6

The wig was advertised as Shade 6, dark brown, but it is more like #4, and solid black.

16 February 2026
Wig Outlet logo

Reply from Wig Outlet

Constance,

Thank you for your feedback. We’re sorry to hear the color you received didn’t match your expectations. Wig shades can sometimes appear slightly different depending on lighting, screens, and manufacturer variations, but we understand how important accurate color representation is. If you haven’t already, please reach out to our customer service team so we can review this with you and help find the best possible solution.

Rated 1 out of 5 stars

I returned two wigs that are unworn…

I returned two wigs that are unworn with tags attached and they are refusing the return. I am disputing the transaction with the credit card company. I’ve reached out to customer service but they are stating the wigs were altered and/or worn. These are brand new wigs that have not been worn. I sent photos back to customer service regarding the wigs.

3 March 2026
Unprompted review
Wig Outlet logo

Reply from Wig Outlet

Molly,

We’re sorry to hear about your experience and understand how frustrating this situation must feel. Our return decisions are based on the condition of the item when it is received and reviewed by our returns team. If you believe there has been a mistake, we truly want the opportunity to take another look. Please reply to the most recent email from our customer service team so we can review the photos and details again. We appreciate you bringing this to our attention and are here to help work toward a resolution.

Rated 3 out of 5 stars

Good with the bad

I like the fact that they ship quickly and have good/average prices. The thing I don’t like is they advertise free shipping yet if you don’t check some box or something, you are charged $10.95 shipping. I usually use GPay and I don’t see that option. Free should be free without having to go through gyrations.

14 February 2026
Wig Outlet logo

Reply from Wig Outlet

Thank you for your feedback! We’re glad you like the fast shipping and pricing. We’re sorry for the confusion around the free shipping option. It's definitely not our intention to make it difficult. Your note about the checkbox and GPay visibility is helpful, and we’ll pass this along so the checkout experience can be clearer. We appreciate you sharing this with us!

Rated 5 out of 5 stars

Wig Outlet is a great place to purchase…

Wig Outlet is a great place to purchase wigs - they have a great selection of wigs from the top labels, great pricing and shipping and a great return policy. I’ve purchased many wigs from them and never been disappointed!

16 February 2026
Rated 5 out of 5 stars

This is a great company

This is a great company. If you're looking for wig discounts. I've ordered from them for years and they have an outstanding customer service team. I highly recommend you browse on a regular basis and sign up for emails too for extra discounts.

23 December 2025
Rated 5 out of 5 stars

Excellent experience all around!

I have ordered from them twice now, and both experiences have been fantastic. They are SUPER fast with their processing and shipping, and with my second order I had to make a return and they were also SUPER fast at processing the refund. Great customer care.

The quality of their pieces is also outstanding, and the prices are great! I honestly would not purchase a wig anywhere else unless I absolutely had to (in the event I could find the style or color I wanted in the outlet).

I appreciate all of the videos as well, because it's hard to order a wig online and imagine how it will look. They do such a great job of demonstrating the different pieces and giving you styling ideas.

10/10 rating for sure!

12 February 2026
Rated 5 out of 5 stars

There is no other place than Wig Outlet…

There is no other place than Wig Outlet that I would purchase my wigs from. Their prices are wonderful, the wigs are perfect, and the service and refund policy are the best. I have purchased many wigs and returned a few, but only because the style or color was not good for me. I highly recommend Wig Outlet.

3 February 2026
Rated 4 out of 5 stars

Experience was good

Experience was good, quick delivery. I wish they would just offer lower prices and less sales. My email gets too filled trying to keep up. Otherwise it is a good place to order from and the merchandise is very nice.

4 February 2026

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