Wig Outlet Reviews 9,130

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of styles and colors available, as well as the excellent quality of the items. Many appreciate the competitive pricing, often finding great deals on high-end products, and the efficient delivery service. The return policy is frequently mentioned as hassle-free, with easy processes and quick refunds, making the overall shopping experience very positive. However, some customers occasionally experienced issues with product quality, noting instances of wigs appearing defective or previously worn. A few reviewers also reported problems with delivery, such as missed attempts or lost packages. There were also isolated concerns regarding the return policy, with some customers facing difficulties or unexpected charges when trying to return items, particularly those purchased as closeouts.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the variety of brands and styles,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Quality

People report positive experiences with quality. Many customers praise the excellent material and natural... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and reasonable prices,... See more

Return policy

Customers consistently note positive experiences with the return policy. Many reviewers find the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased several wigs from Wig Outlet and they always offer great prices and the orders arrive quickly. When I needed to return one because the cut and color just didn't work for me, the return... See more

Rated 5 out of 5 stars

Customer service was helpful and prompt when I had an issue with website function. Deliveries are prompt. With so many style and color options, and great pricing it's not hard to find something you l... See more

Rated 5 out of 5 stars

Made a recent purchase with WigOutlet and missed the coupon offer emailed one-two days after purchase. I emailed client care requesting a credit for the coupon amount and Aryana Petite offered to d... See more

Rated 5 out of 5 stars

Great sellection of different styles & prices. I was allowed to order & try wigs to determine the ones that were perfect for me. No hassles with easy returns & quick refunds. I was able to find sever... See more


Company details

  1. Beauty & Well-being

Written by the company

SAVE Up To 70% on Name Brand Wigs and Hairpieces. New Inventory Added Daily! FREE Shipping over $99


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

Great service

My experience with Wig Outlet has always been great! They have helped me so much over the years with my continuing hair loss and style changes for me!

6 March 2026
Rated 4 out of 5 stars

Met my needs and expectations

I wanted an attractive wig to see me through chemotherapy. I had trouble finding the right size. This wig looks very good, fits, and was a more attractive price than many I looked at. Shipped and arrived sooner than I expected. Extremely satisfied.

5 March 2026
Rated 5 out of 5 stars

Great Buys!

I have gotten great buys on really high end Ellen Wille pieces that I love! I was willing to pay for faster shipping, so I received them quickly with no problems whatsoever. I saved a small fortune compared to what they would cost in locally available salons. I haven’t had to return anything, so I can’t speak to that, but I’m confident with my experience so far it wouldn’t be an issue. I only wish I had discovered them years ago!

2 March 2026
Rated 5 out of 5 stars

Great service!

Great service!! Prompt delivery and easy returns!!!
Didn’t purchase a wig. This is my first experience buying a wig and I was grateful to get an education in how to buy one.

26 February 2026
Rated 5 out of 5 stars

Sadly had to return my wig

I ordered a wig that looked perfect online. But when I tried it on, it was a bit too much hair for me. I went online and requested a return label which was emailed to me right away. Printed it out, packed up the wig, dropped it off at my local Staples store, and received an email confirming my return within a week. Very pleased with the customer service, only wish the wig had suited me better.

26 February 2026
Rated 3 out of 5 stars

I like the prices on this site BUT

I like the prices on this site, the reason for the lower price is because I was sent a wig that was obviously used. The ends were dry and you could tell it was old. Returned it but they refused it saying it looked used! Well dah! So I lost money on this one

27 February 2026
Wig Outlet logo

Reply from Wig Outlet

Kerri,

Thank you for sharing your experience. We’re sorry to hear about the issue you encountered. We do not send out any used items. Every product is fully inspected before being listed and shipped to ensure it meets our quality standards.

We understand how frustrating this situation must have felt, especially with the return not being accepted. Customer satisfaction is very important to us, and we’d appreciate the opportunity to review your order and see how we can help.

Rated 4 out of 5 stars

Responsive

I don’t know much about the product I bought, and there were no directions on the package. But when I wrote wigs.com, I received a prompt response and was advised to check YouTube.

26 February 2026
Rated 5 out of 5 stars

My go-to website for wigs!

I've bought 3 or 4 wigs from Wig Outlet and I've had consistently great service. The website is user friendly with lots of good information. I needed to exchange a wig ~ no problem! Shipping is fast ~ it seems like I barely place my order and it's already being shipped! lol The wigs are nicely packaged and look like new to me. For all these reasons, I'll continue to use Wig Outlet!

26 February 2026
Rated 5 out of 5 stars

Really fast shipping

Really fast shipping, wig is very low density and beautiful. Perfect for my middle-school aged daughter. Cap is smallish, fits her great.

25 February 2026
Rated 5 out of 5 stars

I absolutely love the return policy

I absolutely love the return policy, if the wig we purchase is not what works for us, the return is effortless, no questions asked, no pressure!!! I also like the quality of the wigs, everything is a huge plus for me ordering from this company!!! Thank you Wig Outlet…

23 February 2026

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