.com price increase on my account with 600 domains goes up to 14+/year. I have been with them for over 15 years, and in that time their "discounted" rate has doubled and is more than a consu... See more
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See what reviewers are saying
Automated security update failed and WHMCS tech support resolved the issue with no problems and little delay. Thanks guys!
Some of the staff really care, but it feels like as a company it's just about making money rather than building a great product. I have been trying for years to be able to properly charge correct tax... See more
Some of the best customer support I've experienced to date, on par with Microsoft. Where many other providers continue to fail and can't get it right, John and his team at WHMCS lead by example and ar... See more
Company details
Information provided by various external sources
WHMCS is an All-In-One Billing, Support & Automation solution for online businesses ranging from small start ups, to multi-million dollar companies. First launched back in 2005, WHMCS is now a worldwide leader in online recurring billing & automation, particularly among web hosts, but being used in ever increasing numbers for many other purposes. With a strong focus on customer support, and with development being driven by custom feedback, WHMCS is a secure, extendable and scalable solution, that will enable you to grow and develop your business, while optimising and reducing the costs of billing and supporting clients.
Contact info
United Kingdom
- sales@whmcs.com
- whmcs.com
3.5
Average
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I really used to like their solution
I really used to like their solution, but the price changes to subscription has really hurt our business model (as a "side gig")
19 May 2024
Unprompted review
Reply from WHMCS
Hi Mosheh,
Thanks for taking the time to write your review.
For businesses that use WHMCS, WHMCS is the central business orchestration and automation tool. We are committed to helping our customer's businesses succeed and continue our mission to automate and help scale our customers’ businesses with features, functionality and integrations that improve end user experience, increase opportunities for conversions, and expand support for newer technologies.
Should you have the need for a business-grade solution in future, we do hope you will consider WHMCS.
Quick and painless
My query was attended very quickly and positively. After that they followed it up to see if it was satisfactory. Great service.
16 April 2024
Unprompted review
Not satisfied,,,, You are WHMCS - Your Clients should be proud.
In terms of support, I have to contact them multiple times and most of the times I ended up my self to fix the issue by spending days and days on research. I learnt lott by researching and making my needs fulfill but we pay license fees so its their responsibilities as well to point out easily instead us to learn...
Its been 2 days still we are trying to fix one small issue. We could have fix that but it will take hell lot of our time while we pay for the licenses so we want them to find out and help us....
29 April 2024
Unprompted review
They are completely FRAUDULENT in…
They are completely FRAUDULENT in licensing fees. When you reach a certain number of customers, your license is automatically upgraded, but when your number of customers decreases, they do not adjust the price accordingly. Even though we have 200-300 customers, they have been receiving payments from us as if we had 1000+ customers for a long time. Moreover, they do not give refunds for this. Upgrading the license is automatic, but downgrading it isn't in your company's best interest, right? It's not ethical at all..
1 January 2024
Unprompted review
Reply from WHMCS
Hi Jim,
Thanks for taking the time to write your review.
The application displays a notice to your administrators when you're approaching the limit of your current license tier. To help ensure that you have an uninterrupted management experience, the system will then scale-up to the next tier when you reach that number of active clients and notify you via email.
If you'd prefer to manage your license tier manually, our customer service team have explained how you can to switch off the auto-upgrade setting for your account. We've also adjusted your license tier and issued a second refund for the difference for this month, as requested.
Thank you for choosing WHMCS for your hosting automation needs.
Great
Great, everything was implemented as we wanted, thank you very much, it was perfect
4 April 2024
Unprompted review
Company abused our trust
Company lost trust, when they offered a lifetime license years ago that later reversed into a monthly licenses with not objections. Then they increased the monthly price of the license that affected stores with 1000+ users.
We are currently in the search for another software and probably FossBilling.
Unfortunately when a company builds a software using our trust and commitment paying what it was at that time like 3 years of monthly service for a lifetime license and later they abuse that trust is not possible to trust them again with further growth as a partner.
10 June 2023
Unprompted review
Reply from WHMCS
Hi Ivan,
Thanks for taking the time to write your review on our software pricing.
We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.
Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license 13 years ago indefinitely, and we have honoured all Support & Update packages to their conclusion. Software maintenance and security updates are provided in line with our published Long Term Support policy: https://docs.whmcs.com/Long_Term_Support
We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.
Please don't hesitate to get in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/
Bad support
I've had a negative experience with the support team. It's been over 24 hours and there's still no resolution. I'm encountering an issue with logging in; whenever I enter my credentials and click on login, I'm redirected back to the login page. Occasionally, I manage to access the dashboard, but whenever I try to click on any tab, it bounces me back to the login page.
29 March 2024
Unprompted review
Reply from WHMCS
Hi Vikas,
Thank you for writing your review. I note that you have closed your support ticket indicating the issue is resolved. If you're still experiencing the issue please don't hesitate to reply to the ticket and we'll be able to investigate further.
Due to the Easter holiday it may take us a little longer than normal to reply right now. Thanks for your patience. For our opening hours please see https://www.whmcs.com/members/index.php/knowledgebase/22/What-are-the-Opening-Hours-of-Technical-Support.html
webpros acquired WHMCS cpanel plesk…
webpros acquired WHMCS cpanel plesk ...they just STOPPED development and support and just INCREASE PRICE CONTANTLY ... no real updates just a financial operation to fleece customers ! no other strategy. WHMCS is just the same year by year
26 March 2024
Unprompted review
Reply from WHMCS
Hi hosting tech,
Unfortunately we've not been able to locate your account to get in touch with you directly. Please do update via Trustpilot with your license key or Ticket ID so we can review the details and work with you to clear up any outstanding issues.
We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.
As we continue to deliver the most comprehensive web hosting automation platform on the market, we have expanded our products, features, and services. Additionally our in-house technical support team are available 24/7 to license holders to assist with WHMCS software issues.
We are confident that WHMCS is the most feature-rich hosting automation and billing platform available, and that the new price represents unparalleled value for money for businesses of all sizes.
Please don't hesitate to get in touch with our Customer Service team if we can clarify anything further: https://www.whmcs.com/submit-a-ticket/
WHMCS is a great product!
WHMCS is a great product and I love that I can count on the WHMCS support if an issue arises!
25 March 2024
Unprompted review
Very good support
Very good support, fast response and helpful information given that resolved the issue in a timely manner.
20 March 2024
Unprompted review
WHMCS is the standard. Period.
WHMCS is a solid platform with amazing support! So happy I switched from ClientExec to WHMCS. It fully automated by hosting and domain business and has been proven reliable, secure, and robust over the past 10 years. Highly recommend to anyone serious about running a hosting company.
14 March 2024
Unprompted review
WHMCS is the best!
I had a billing issue and they resolved it immediately and satisfactorily.
14 March 2024
Unprompted review
Support for latest PHP was lacking
8 March 2024
Unprompted review
Quick and uncomplicated help.
Quick and uncomplicated help.
WHMCS can help me in many aspects and thanks to them my hosting provider solved the problem I was having.
With the response that WHMCS support gave me, I was able to have the provider verify their server and improve quality/security and support.
25 February 2024
Unprompted review
Prompt Resolution!
It was a simple but important issue and was handled in a matter-of-fact and professional way. Thanks to Lawrence Williams!
24 February 2024
Unprompted review
reactivity of support
28 February 2024
Unprompted review
Even though the problem was not with…
Even though the problem was not with WHMCS the support staff was right there to help if needed.
Great support and great products.
14 February 2024
Unprompted review
Fast and uncomplicated help
Fast and uncomplicated help. I'm always happy when WHMCS can help me, which has been the case with every problem so far, and Shogpei has once again done it very well.
3 February 2024
Unprompted review
Great service
10 February 2024
Unprompted review
Whmcs is a fully automated web hosting…
Whmcs is a fully automated web hosting and domain reseller software. And it is awesome!
11 January 2024
Unprompted review
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