WHMCS Reviews 

945
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

.com price increase on my account with 600 domains goes up to 14+/year. I have been with them for over 15 years, and in that time their "discounted" rate has doubled and is more than a consu... See more

Rated 5 out of 5 stars

Automated security update failed and WHMCS tech support resolved the issue with no problems and little delay. Thanks guys!

Rated 3 out of 5 stars

Some of the staff really care, but it feels like as a company it's just about making money rather than building a great product. I have been trying for years to be able to properly charge correct tax... See more

Rated 5 out of 5 stars

Some of the best customer support I've experienced to date, on par with Microsoft. Where many other providers continue to fail and can't get it right, John and his team at WHMCS lead by example and ar... See more

Company details

  1. Software Company

Information provided by various external sources

WHMCS is an All-In-One Billing, Support & Automation solution for online businesses ranging from small start ups, to multi-million dollar companies. First launched back in 2005, WHMCS is now a worldwide leader in online recurring billing & automation, particularly among web hosts, but being used in ever increasing numbers for many other purposes. With a strong focus on customer support, and with development being driven by custom feedback, WHMCS is a secure, extendable and scalable solution, that will enable you to grow and develop your business, while optimising and reducing the costs of billing and supporting clients.


Contact info

3.5

Average

TrustScore 3.5 out of 5

945 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(945)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, been using it for many years, 15 exactly. Tired other alternatives to see if it was time to move on, nothing compares.

2 August 2024
Unprompted review
WHMCS logo

Reply from WHMCS

Hi Ricky,
Thanks for taking the time to write your review.

Attaining 5 stars from such a long-term customer is really meaningful. We shall continue our efforts to innovate and solve problems for our users.

We look forward to providing your business automation needs for another 15 years!

Rated 3 out of 5 stars

To invoice for hosting - not professional services

I thought I could use WHMCS to invoice for website setups, graphic design and other non-recurring charges - BIG FAT NO. But I didn't know that until I spent many frustrating hours trying to gain access. WHMCS is offered thru Inmotion. My license key wouldn't work, the link to WHMCS was broken and there was no help available at their website (because my key wouldn't work!). I finally contacted Inmotion tech support and spent over an hour on the phone while techs tried to figure out why my license key wouldn't work. They said WHMC made some changes but never updated or communicated how it was to be handled thru Inmotion. They finally got my key to work, only for me to figure out that WHMCS is 99.9% geared to resell & invoice hosting packages, domains etc. Ugh. So I went through the Stripe set-up for nothing and Youtube videos also.

BTW: dig deep enough and I was able to create an invoice for non-hosting related services - but the test samples I made looked utterly embarrassing. Wayyyy too hard and wayyy to complicated for what I needed.

WHMCS is proably a fabulous platform for resellers, but it was a total waste for me.

17 July 2024
Unprompted review
WHMCS logo

Reply from WHMCS

Hi Nancy,
Thanks for taking the time to write your review.

WHMCS is a Web Hosting Management system, and is ideal to invoice and bill for just about anything on a one-time or recurring basis in just a few clicks. Here's our documentation on the subject: https://docs.whmcs.com/billing-and-invoicing/invoice-management/

I'm sorry to hear you experienced an issue with your license from a reseller. I can confirm that we've not made any changes on our end in recent years. We've asked Inmotion to investigate the issues you experienced with their service.

Kinds Regards,
WHMCS

Rated 1 out of 5 stars

WHMCS is doing everything it can to…

WHMCS is doing everything it can to avoid paying out affiliate funds.
From my account, I referred WHMCS to the company I represent (Limited Liability Company) that is a separate legal entity.
WHMCS stated that I and the company it represents are the same and will not pay me the funds.
I was also supposed to recommend WHMCS to a new company that is being formed and I will be its representative, but we will give up WHMCS altogether and they will not make any money at all.
In addition, the company can't solve basic customer problems like generating $0 invoices which is not legal in Europe.
They can't solve the EU VAT problem. If the module is enabled, a customer who is not VAT EU cannot register with their tax number.
All this convinced me to give up on this software and I would advise anyone against it.

3 June 2024
Unprompted review
WHMCS logo

Reply from WHMCS

Hi Damian,
Thanks for taking the time to write your review.

We've reviewed the details of your complaint, to summarise. In July 2023 you contact our Customer Service team and asked if our affiliate program would provide commission for making a referral to a second account in your name. You were advised that this would be considered a self-referral and would not quality for commission.

In August 2023 you opened a new account in your name, with the same company name and referred yourself to purchase a new license for the same website domain name. In June 2024 you requested a payout of the commission, our Customer Service team correctly identified the self-referral and advised that the commission was forfeit per the terms of our affiliate agreement.

As a gesture of goodwill we have issued a payout as a special exception on this occasion, you have indicated this has resolved the matter to your satisfaction.

I do hope that you will consider updating your review. We look forward to provide your billing and automation needs for a further 6 years and beyond!

Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the WHMCS support service. Despite multiple requests for guidance on the necessary PHP configuration for their own system, the support team has been unable to provide clear and accurate instructions. This level of incompetence is unacceptable for a company of this nature.

As a systems administrator, I rely on precise and reliable guidelines to ensure the proper functioning of the platform. The fact that WHMCS's own developers cannot specify the recommended PHP configuration is both baffling and frustrating. This lack of support has caused significant delays and difficulties in managing and maintaining our systems.

To make matters worse, the overall quality of support is abysmal. The responses have been unhelpful and dismissive, further exacerbating the issue. If the official support team cannot provide basic configuration information, it renders the service utterly useless.

I have lost confidence in both the WHMCS product and its support services due to this experience. The support provided is a complete waste of time and fails to meet even the most basic expectations. I will be sharing this negative experience with others to warn them of the poor support they can expect from WHMCS.

20 May 2024
Unprompted review
WHMCS logo

Reply from WHMCS

Hi Juan,
Your question on how to exactly configure PHP directives and variables is impossible to answer....how long is a piece of string?

Our support team have provided the relevant guidance on the minimum and recommended PHP settings, plus general information configuring your PHP environment and optimising the software.

For further assistance optimising the performance of your webserver, it would be necessary to consult with a specialist in that field.

Should you have any software questions, please don't hesitate to get back in touch with our technical support team, we are available 24/7.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look