Whirli Reviews 

963
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have used Whirli for the early years of both our young children and can't recommend them highly enough. It's great to be able to choose a number of different toys tailored to age, and has taken the... See more

Company replied

Rated 5 out of 5 stars

We've loved using Whirli over the last year, it's allowed us to experiment with toys that my daughter loved but inevitably got tired of after a month or so. We asked for a voucher from family for her... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly company. The toy subscription has been perfect for my little one’s exploring phase as he goes from baby to toddler and wants to explore endless items but gets bored of most... See more

Company replied

Rated 2 out of 5 stars

Lovely idea in principle, impractical and expensive in practice. We weren't allowed to use the full value of our "tokens" for the first 2 months (something to do with loss prevention), so you're pay... See more

Company details

  1. Toy Store

Written by the company

Whirli, The Smart, Sustainable Way to Enjoy Toys - At Whirli, we believe in making playtime exciting, affordable, and waste-free. With our flexible toy subscription service, families can choose from over 1,000 of the latest toys, books, bikes, puzzles and games, musical instruments, outdoors and travel, and baby equipment, all carefully selected from trusted brands. The best part? Everything is delivered straight to your door – and when you're ready for something new, simply swap your items, and we’ll collect them from your home. No hassle, no clutter, just endless fun for your little ones. Why buy toys that only get used for a short time when you can enjoy a constantly refreshed toy box? At Whirli, you’re in control – pick the toys your child loves, let them play for as long as they like, then swap them whenever they’re ready for a change. Whether it’s a baby bouncer for a newborn, a balance bike for a toddler, or the latest educational games, we have something for every stage of childhood. Not only does Whirli help parents save money, but it also reduces plastic waste and supports a circular economy, making playtime more sustainable. Loved by thousands of families across the UK, Whirli is the smarter, greener way to keep kids entertained. Join our growing community today at www.whirli.com and experience a better way to play!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

963 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(963)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a great service

Such a great service. Access to a great selection of toys without cluttering your house and helping the environment. Win win all round! Highly recommend.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, our daughter loved the toys and delivery always prompt. So glad to have discovered this. Thank you!

11 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I'm a huge fan of the service - it's great to be able to rent not buy when children get bored of toys so quickly. The quality of toys we've received has always been pristine, and there's a great range available.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Whirli is great and easy to use

Whirli is great and easy to use, i have been using it for over 3 years now and still running!
Customer services have improved significantly and i look forward to continue using it for the future.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

I am so happy that Whirli exists! We have been using it for the last couple of years. Very good quality of toys, excellent customer service, a nice website, easy to find the toys you are looking for! Finally, there are no plastic toys in our house and we have free space.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Fabulous selection of toys to borrow and great customer service and communication. I would 100% recommend Whirli and I already have to all my mum friends 👌

17 January 2024
Unprompted review
Rated 3 out of 5 stars

Look out for returns fees

Disappointed to have rejoined whirli to find we now need to pay for returns as well as deliveries - I don't think this was the case before - worth considering before signing up

Also there is no phone number - so not easy to get in contact unfortunately

16 January 2024
Rated 4 out of 5 stars

Great customer service

When I had an issue due to a technical difficulty, I received a phone call to sort it out. They made an effort to ensure everything had been worked out, I really appreciated this personal touch

10 January 2024
Rated 5 out of 5 stars

Whirli is amazing

Whirli is amazing! My daughter gets excited every time Whirli box arrives. It allows us to have a play with a variety of toys without having to buy them!

3 January 2024
Rated 5 out of 5 stars

Great toy borrowing service

Although I had heard of this company before through friends I had never used this service until it was gifted to us! What a great gift!!
We really enjoyed using Whirli in the newborn stage and up to 1 year as we could borrow toys as opposed to buying. Especially the toys that help with development and basic motor skills. There was always a good selection of toys, never did I feel like I couldn’t borrow what I wanted.

We also felt very happy we where helping the environment by using this method of borrow and return!
Great idea and so easy to use. Would definitely recommend to friends with very young babies and anyone wanting to try out toys without buying!!
Thank you

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Whirli is my favourite

We have used Whirli for the past 4 years and love it. It's so good to know we don't contribute to the throw away culture and our kids get high quality toys which they only keep for as long as they want too. Whirli is great for Christmas and Birthdays too, you can temporarily increase your plan size for these occassions.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Love it!

In a house with minimal storage, Whirli is a godsend! Toys are great and the service is even better. We have used Whirli for years and I recommend to anyone who will listen!

4 January 2024
Unprompted review
Rated 3 out of 5 stars

Good idea, needs improvement

People don't always respond to emails and there is no phone number so it's difficult to communicate. Could be cheaper, particularly since the toys are used. But it's a great concept and should continue, though hard on a commercial basis.

22 December 2023
Rated 5 out of 5 stars

Easy to use and great customer service

The service as well as the 'swap don't shop' is perfect for us as a family.

We don't have a lot of space for excess toys and try to Rotate toys as much as we can.

With the unlimited deliveries and returns it made it really easy to pick the toys we wanted, Rotate the ones we needed and then just swap out for a new batch- we did this all from home where the postman collected the old and dropped of the new toys

The service is also really good - when we've ordered toys arrive within a few days, and if I have any questions or follow ups they get back to you really quickly

24 August 2023
Rated 5 out of 5 stars

Amazing variety of products

Really enjoyed being able to swap in and out toys, bikes and books.

A lot of things we wouldn't normally be able to buy but the swapping subscription we were on allowed us to get things like the educational boxes as well as high ticket items like the bikes and larger Montessori items.

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Poor service, company has gone down the drain since buy out

Previously a satisfied customer but Whirli has been nothing but a nightmare since it was bought out post-administration.

I cancelled my subscription for a while but have been receiving constant marketing emails ever since no matter how many times I opt out or email them to ask them to stop. I won't be using or recommending Whirli again in the future. Not worth the hassle!

15 December 2023
Rated 4 out of 5 stars

As an idea its great

As an idea its great, you get tokens to spend on loaning toys, if your child gets bored simply return and you get to choose something else, however postage for delivery and returns are an extra cost and you could pay as you go or pay for a monthly fee but this may not save you money if you find your child loves the toy and you can feel a bit waste of money going the monthly option.
You get the option to purchase the toys too so a nice idea.

6 December 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look