Whirli Reviews 

963
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have used Whirli for the early years of both our young children and can't recommend them highly enough. It's great to be able to choose a number of different toys tailored to age, and has taken the... See more

Company replied

Rated 5 out of 5 stars

We've loved using Whirli over the last year, it's allowed us to experiment with toys that my daughter loved but inevitably got tired of after a month or so. We asked for a voucher from family for her... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly company. The toy subscription has been perfect for my little one’s exploring phase as he goes from baby to toddler and wants to explore endless items but gets bored of most... See more

Company replied

Rated 2 out of 5 stars

Lovely idea in principle, impractical and expensive in practice. We weren't allowed to use the full value of our "tokens" for the first 2 months (something to do with loss prevention), so you're pay... See more

Company details

  1. Toy Store

Written by the company

Whirli, The Smart, Sustainable Way to Enjoy Toys - At Whirli, we believe in making playtime exciting, affordable, and waste-free. With our flexible toy subscription service, families can choose from over 1,000 of the latest toys, books, bikes, puzzles and games, musical instruments, outdoors and travel, and baby equipment, all carefully selected from trusted brands. The best part? Everything is delivered straight to your door – and when you're ready for something new, simply swap your items, and we’ll collect them from your home. No hassle, no clutter, just endless fun for your little ones. Why buy toys that only get used for a short time when you can enjoy a constantly refreshed toy box? At Whirli, you’re in control – pick the toys your child loves, let them play for as long as they like, then swap them whenever they’re ready for a change. Whether it’s a baby bouncer for a newborn, a balance bike for a toddler, or the latest educational games, we have something for every stage of childhood. Not only does Whirli help parents save money, but it also reduces plastic waste and supports a circular economy, making playtime more sustainable. Loved by thousands of families across the UK, Whirli is the smarter, greener way to keep kids entertained. Join our growing community today at www.whirli.com and experience a better way to play!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

963 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(963)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What can I say- 10/10

What can I say. The idea and toys they have are brilliant.
At first I had hesitations about how things went but it turns out this was the fault of Groupon and not the company. Who did everything in their power to get my children’s things on time and even independently communicated with Groupon on my behalf which I very much appreciated. I’ve yet to see if Groupon have remedied the issue but I would recommend just buying with them directly. Might be a smidgen dearer but certainly worth it. We upgraded to the Chest as it’s the best value for money.

No more clutter, no more same toys. And rotation allows for a huge diversity depending on the little one ages, moods and stages

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Huge selection of toys from all…

Huge selection of toys from all categories, for all ages and for all seasons. Whirli even helpfully to have prams and travel items in the mix. Love that my little one can have variety without the clutter at home and by renting rather than buying which feels I herently more sustainable.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Sustainable and minimalist toy rotation

I like and support the overall vision of Whirli. It is nice to be able to test out toys and rotate them when my little one doesn't really play with them because that avoids for us to own them. New toys are added regularly too. The cost is probably not accessible for everyone especially if comparing second hand toys.

18 April 2024
Rated 5 out of 5 stars

Really easy returns

Really easy returns, toys come in good condition with no issues after 3 months of swapping about 1x per month. I like the idea of giving my daughter toys that we wouldn't consider buying because we don't know if she likes it and it makes me feel better about avoiding unnecessary waste and clutter

28 March 2024
Unprompted review
Rated 3 out of 5 stars

Never reply emails…

I have been using Whirli for a year now and they have never reply my emails. Sends broken/ missing items twice. They are always clean nonetheless. Unfortunately I will not be renewing my subscription.

Edit: They have replied to my emails after I told them I was cancelling my subscription.

7 March 2024
Rated 5 out of 5 stars

LOVE Whirli!

We've been using Whirli since our baby was only a couple of weeks old, and it's been amazing! The ability to swap toys for every stage of development (or boredom!) is brilliant, it reduces so much waste and gives us more space to be able to have the right toys around without accumulating things you don't need. It's an excellent service and so easy to use!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! You receive toys quickly and there has been a great range to help me discover what my daughter enjoys playing with. The customer service is excellent and they are always happy to help. Would definitely recommend to parents

9 March 2024
Unprompted review
Rated 1 out of 5 stars

I had requested the subscription to be…

I had requested the subscription to be cancelled for 4 months but each time i checked my account there was a subscription charge. Customer service is poor as there are no responses each time i sent an email. I would highly suggest not to subscribe with whirly as it be impossible to cancel your subscription. I am still paying each month and they still have not canceled my subscription which should be refunded as i had emailed them of the cancellation..

10 February 2024
Unprompted review
Rated 3 out of 5 stars

Customer service needs improvement

Rejoined after went into administration. New customer service is poor, took over two weeks to respond to my email and had to send them three emails to get a response. Rejoining offer was not clear as I had never experienced a ‘token restriction’ previously.
Toy selection is still good and orders are sent in a reasonable timeframe which are the positives.

29 February 2024
Rated 5 out of 5 stars

A great idea and service

We love getting new toys and not having to store the old ones that our son isn’t playing with anymore. There are lots of different toys and books to choose from and that he’s really enjoyed. The delivery and collection service is so quick and easy.

3 March 2024
Unprompted review
Rated 5 out of 5 stars

This is great company make the world a…

This is great company make the world a greener place. Since my twins were little we have always done whirli ever 6 weeks and my twins love it and they understand that given they toys back for the other kids it good to share and they get more too. Make Christmas clear out great. Thank you whirli 💛

16 February 2024
Rated 1 out of 5 stars

nobody has responded to my emails for…

nobody has responded to my emails for over a month (after initially responding and suggesting they were going to help). I want to cancel because I cannot actually borrow any toys. I was previously a Whirli customer before they went into administration. I thought I would give them another chance, especially because they enticed me back with an offer. When i've reactivated my account it has my toy box showing full even though i returned all my toys when they went into administration. I'm so frustrated - i can't understand why they are not returning my emails. i'm going to have to contact my credit card company for assistance.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Love Whirli

Great to have new toys every so often without having to purchase. Nice team managing the business. Some teething issues as they grow, but overall am satisfied and my Lil one is the happiest on the days the toys come home! They offer lot of flexibility on how long you can keep the toys etc. so that's perfect.

16 February 2024
Rated 5 out of 5 stars

We love Whirli

We are really happy using Whirli. It is very easy to use and there is a great variety to choose from. I really recommend it!

7 February 2024
Rated 5 out of 5 stars

Whirli box excitement

We enjoy being able to access toys that we wouldn't have bought, try different toys out and having variety by changing over every so often (we tend to keep for longer than a month). We have used Whirli for a number of years and are always excited when the new Whirli box arrives.

2 February 2024
Rated 5 out of 5 stars

Highly recommend Whirli

Whirli is a great option for parents of young children who want to explore lots of different toys. So much better than buying things they might not like and then being stuck with them! We would fully recommend it to new parents. The toys are in good condition and the customer service is friendly and responsive.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant-beyond-brilliant idea

Brilliant-beyond-brilliant idea. Even my friends without kids agree!

I love the opportunity using Whirli gives my child to try loads of different toys; keeps play fresh and interesting; reduces landfill and keeps amount of stuff in my flat under control.

14 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look