Where Saints Go Reviews 

1,787
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the beautiful modern design and exceptional quality of the furniture pieces, noting that items arrive promptly and are securely packaged. Consumers also appreciate the highly responsive support team, describing everyday interactions as pleasant, welcoming, and remarkably accommodating throughout the entire purchasing journey. Some people were dissatisfied with significant delivery delays and poor communication regarding shipping updates from third-party courier services. A few reviewers additionally mentioned encountering unexpected problems with faulty items, damaged parts, or prolonged waiting times before finally receiving their completed orders.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the gorgeous quality, stunning finish, and... See more

Quality

People report positive experiences with quality, expressing satisfaction with the excellent build and... See more

Delivery service

Customers had mixed experiences with delivery service, as many reviewers praised the fast, speedy shipping... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers highlight fast delivery times and... See more

Service

Users describe positive interactions with service, highlighting great communication and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rej... See more

Company replied

Rated 5 out of 5 stars

The leather pommel bench is absolutely beautiful and enhanced my entrance hall perfectly. The delivery was so speedy and arrived before the expected date. The price was good too - very good value for... See more

Company replied

Rated 5 out of 5 stars

I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with the Copenhagen stools that were delivered last week. Very good quality actually better than we had hoped for. Well done!!

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Outdoor Furniture Store
  7. Wallpaper Store

Written by the company

Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,787)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I’m super happy with the chairs I ordered from this company. Even though there was a small issue with a few of them, the customer service team was extremely helpful and quickly sorted everything out. I will definitely buy from them again in the future!

19 September 2025
Unprompted review
Where Saints Go logo

Reply from Where Saints Go

Thank you for your positive feedback and 5* review. We're glad to hear our customer service team was helpful and speedily arranged a resolution for you.

Rated 5 out of 5 stars

Superb Customer Service

We are delighted with our matching Brooklyn dining chairs and stools. Compared to other products I have seen at this price point, this furniture is miles better quality.

We had a few issues with our delivery - but found that the Where Saints Go customer service were very helpful and efficient. Their Customer Service Portal is top notch (better than some multinationals) and allows good visibility of all comms. On top of that - they are easily contactable by phone (clearly bucking the trend of other online sellers).

Clearly a nice bunch of people working for a well run company, supplying good quality, value for money products - and doing their best to provide a premium customer service experience.

Oh! and thank you so much for delivering to Northern Ireland. So many sellers can't be bothered - and its gotten much worse lately. Thank you for supporting this little corner of Britain!

12 August 2025
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Reply from Where Saints Go

Thank you so much for the wonderful 5* review Mark, it's very much appreciated & welcomed. We're so pleased to hear our technology and customer service were easy to access, and you love your Brooklyn chairs and stools.

Rated 5 out of 5 stars

Great quality furniture at very good…

Great quality furniture at very good prices. Ordered 4 leather dining chairs and was so pleased with the quality, ordered a further two.

14 August 2025
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Reply from Where Saints Go

Thank you for the 5* review and positive comments, it's very much appreciated.

Rated 5 out of 5 stars

Good company with good quality furniture

The bar stools are very good quality and look great. We were able to go to the showroom which was useful. Will definitely shop here again. Thank you.

12 August 2025
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Reply from Where Saints Go

It was lovely to meet you at our showroom, also thank you for the 5* review and positive comments, it's very much appreciated.

Rated 5 out of 5 stars

Quality Product

Easy ordering process. Great communication from order to delivery and the product is pure quality.

12 August 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you for the 5* review and positive comments, it's very much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery and chairs really carefully packaged.
So pleased with my two kitchen chairs

19 August 2025
Unprompted review
Where Saints Go logo

Reply from Where Saints Go

Thank you for the 5* review and positive comments, it's very much appreciated.

Rated 5 out of 5 stars

Fantastic and very helpful

I have got long term back pain and wanted a stool for the kitchen with lumbar support. The Where Saints Go team could not have been more helpful and the stool arrived the next day and was exactly what I wanted

15 August 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you for the lovely 5* review. We're so glad that our team was able to assist and were helpful in your quest for a suitable stool.

Rated 5 out of 5 stars

Quality Products and Customer Service

This company is just quality in terms of its customer service and fabulous products.

My second purchase with them and just spot on, thank you!

12 August 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you so much for the great 5* review and the lovely comments. We're so glad to hear our customer service team has been able to assist you and that you love your second purchase.

Rated 5 out of 5 stars

Good customer service could actually…

Good customer service could actually speak to someone on the phone. Excellent product would buy again. Slightly pricey....but get what you pay for

11 August 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you for the 5-star review. We're glad to hear that our customer service team assisted you over the telephone.

Rated 5 out of 5 stars

Beautiful and outstanding quality

After much deliberation I ordered two of the London bar stools in taupe for my new cottage. Delivery was very quick and they were incredibly well packaged. They are absolutely beautiful and the quality is outstanding. I would highly recommend Where Saints Go, they’re now high on my list for future purchases.

4 August 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you for the 5* review and positive comments, it's very much appreciated

Rated 2 out of 5 stars

Lovely furniture but terrible customer service

I ordered my 3 barstools with a 10 week wait- so 10 weeks without stools in our new kitchen. We were desperate to get them but had no communication from them with regards to a delivery date during the 10 weeks. I emailed the company and was told still no idea of a delivery date. Once the 10 weeks was up, I contacted the company to be told they’ve arrived but with problems so I could only be sent one. We had a holiday planned so I needed to cancel the entire order so they wouldn’t be delivered during our month away. When speaking with a female staff member I was given no apology at all- she just cancelled the order. If she’d given a sincere apology for the 10 week wait with no stools delivered then I’d not be writing such a disappointing review now. Really terrible representative of this company. Over 3 months later I see the stools advertised online as in stock. So, I purchased and luckily this time they arrived promptly and they are really lovely. So my review is low due to the awful customer service, which lets down an amazing product.

14 August 2025
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Reply from Where Saints Go

Hi Joanne - we are looking into your review, I'll come back to you personally.
Katrina (Where Saints Go)

Rated 5 out of 5 stars

Just what I wanted

Just what I wanted. The date blocks are well made. Lovely rustic finished item.
Delivery was very fast.

28 July 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you for the 5* review, it's very much appreciated

Rated 5 out of 5 stars

Easy to use

The site is easy to navigate and with all the info required. The delivery date was clear and updated info received regularly. Well packaged.

1 August 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you for the 5* review, it's very much appreciated

Rated 5 out of 5 stars

Excellent

Excellent easy ordering delivery quick no waiting all round excellent service

31 July 2025
Where Saints Go logo

Reply from Where Saints Go

Thank you for the 5* review, it's very much appreciated.

Rated 5 out of 5 stars

Great product, great company

The duvet cover sets I bought are really lovely. The washed cotton is a gorgeous material, they wash well, dry quickly and don't need ironing. Great service - they were dispatched promptly and arrived well packaged. I'm extremely happy with my purchase.

26 July 2025
Unprompted review
Where Saints Go logo

Reply from Where Saints Go

Thank you very much for the 5-star review. We're so glad you are happy with your purchase.

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