Where Saints Go Reviews 

Made a second order of three bar stools as we loved them so much. DPD were awful, they “lost” the two packages, and i had to inform Where Saints Go. Joanne was superb, very helpful and kept me informed as to what was happening. The stools eventually turned up 5 days later. Great quality products and lovely staff, would definitely recommend.

BEWARE OF NEVADA DINING CHAIR COLOUR DIFFERENCE

Please be careful when ordering from this company. The images are staged and therefore the colours are SO different in person.

I never write reviews, but I feel so incredibly let down by this company. I bought five of the Nevada dining chairs from this company after falling in love with them online. They were the exact size, style and colour that I was after. After receiving them, I eagerly put them round my table and noticed straight away that the colour was completely different to as stated and shown online. I video called my partner straight away, and before I had even shared my own thoughts, he mentioned it straight away. And that’s someone who doesn’t notice anything!

Online, the chairs are stated as a beige mocha. When they arrived, the box stated mushroom and that’s exactly the colour they were. The lightness of the chairs shown online is not there at all in person. They were much darker. I contacted the team and they confirmed that it was the same chairs as online, although I’d hoped I had been sent the wrong colour. I arranged for a return (following their recommendation) and was informed a refund for the return cost would be issued once they have the chairs and checked the colour in person. I had sent numerous photos, all at different times of the day, from different angles, and not one of them looked remotely close to the colour shown online. I proved this in every single image sent and thought to myself, there’s no chance on this earth that they can turn around and tell me the colour is the same.

They have apparently reviewed the chairs and said they’re the same colour as online, and therefore I will not receive a refund for the return cost. It’s five large parcels that I returned, and DPD had to collect them from my house. It wasn’t cheap! But I thought the company would do the right thing and cover the cost (as it’s not my fault mushroom chairs arrived). I purchased the chairs because it was the exact colour that I’ve been looking for, and haven’t been able to find anything similar elsewhere. If the colour was the same as online, I would’ve happily kept them. But the colour was so different (I wish I could share the thousand images I have).

I knew deep down that they were never going to cover the cost, and it’s such a shame when companies don’t care about customer relations and doing the right thing. A customer should never have to pay to return an item that’s different to what they ordered. I ordered beige mocha, not mushroom! The description on the product box should be the same as what is stated online when you purchase, otherwise it’s extremely misleading.

So, if you order from this company and you receive your order that’s a completely different colour to what you thought (and described differently on the packaging), just know that you will need to pay over £100 for delivery and return.

They have great products on their site, but unfortunately they’re not a company I trust and will ever purchase from again.

Update: since receiving my review, they have refunded us half of the delivery cost. I appreciate the refund, however it’s always disappointing when a company cares more about how they look online rather than listening to concerns in the moment. I still think the chairs need to be updated online to reflect the true colour of the chairs, even if they were stated as mushroom colour as they state on the packaging, just so this doesn’t happen to anyone else.

Great quality product. Well packaged.. thanks

I love my new dining chairs. Classy and stylish. Excellent service too. Thank you.

Absolutely lovely product - well made, and very comfortable to sit on (bar stools)

Really quick delivery . Superbly packed and absolutely beautiful bar stools . Very good quality… I’m delighted !

8 dining room chairs. Outstanding quality. 10/10. Would highly recommend 👍🏻

Lovely chair to complete my new home office - stylish & comfortable. Very well packaged too.

My order was easy to place on the website & I did have a question to ask after placing the order. When I phoned customer services they both answered promptly & dealt with my question quickly & efficiently. My order arrived well within the timescale given & the items were well packaged. I'm absolutely delighted with my purchase &, from my experience, would have no hesitation in recommending this company.

Ready when called for it and a kind gentleman carried it and put it in the car. Very courteous.

First time buying but won’t be the last. Beautiful quality chairs, exactly as per the images on the website. Super quick delivery, perfect packaging and excellent price. A great experience !

Hello, I ordered Jakarta Dining Set snd chairs are great- I have no complaints. Unfortunately table came slightly damaged on the top. The finish is quite poor comparing with chairs. For the prize I paid I expected better quality. I have emailed customer services asking for some discount with attached pictures of the damage and I’m awaiting reply.
I’m disappointed:(
Just to add - I had a great experience from customer services- quick response and I was offered a partial refund which helped. Thanks;)

Ordered Copenhagen dining chairs. They arrived beautifully packed. They are fabulous, amazing quality. So pleased with them. Customer service was excellent.

We ordered 8 London dining chairs and were a bit worried about the green colour as you can never be sure of colours shown online. In fact the green leather looks exactly as the House of Commons chairs, so we were very pleased.
The quality of the wood and leather is first class. Each chair was individually packed with lots of corrugated cardboard. So much it took a special trip to the recycling centre!
Even though we had to wait 7 weeks for delivery (as stated), it was definitely worth the wait.

My experience with Where Saints Go customer service has been great. Sally Ann and the team have been super communicative, proactive and kept me updated on all actions that they were taking in relation to my query. I have never dealt with such speedy, professional and friendly customer service, who went to lengths to put things right whilst at all times taking responsibility for the issues. I am very impressed, wish more companies provide such a level of customer care.

Fantastic service delivered the next working day from order excellent quality

First-time customer. Great service prompt delivery and quality bar stool. Very pleased with purchase.

Smooth delivery great product

Very Comfortable and lovely looking barstool . The finish on the glueing and material could be better.

Ordered 6 dining chairs in February that were listed as on stock. After 2 weeks they hadn’t been delivered so I chased and was told that only 1 was on stock so the delivery wouldn’t be until May. Contacted them again in May for an update and was told of further delays until late June or Early July. Now contacted them again for an update and now they’re say late August. Have no faith they will ever arrive and they’re just sitting on our payment. Wherever in the world these chairs are being made they still cannot have left country of origin. What have they been doing since February. No explanations just that they’re waiting to hear from their shipping agent. Not good enough.