We are delighted with our hi-fi unit. It is exactly as shown on the website and is very well made and sturdy - right down to good quality hinges and labelling of individual legs and holes so that pre-... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very dubious about purchasing furniture online without actually seeing it first! Well I was wrong! Great looking quality solid wood furniture that looks stunning in my lounge. When reachin... See more
Company replied
Such a great experience buying furniture from Casa Bella. Such incredible value for money and the table and chairs we received are stunning. Delivery was incredibly straightforward and the delivery dr... See more
Company replied
Friendly accommodating staff on the phone and e mail. Delivery held at my request but carried out on the exact date that I had identified. Great delivery team, and the furniture was comprehensively pa... See more
Company replied
Company details
Written by the company
Contemporary furniture & accessories for distinctive interiors. Discover timeless pieces, online and in our showroom.
Built to endure, crafted for life.
We are passionate about creating contemporary furniture & accessories that elevate your space.
We believe furniture should be an heirloom, not a disposable item. That is why we have built our reputation on using only the finest materials in every piece we create. From the structural elements to the drawer bases and backs, our furniture is crafted for lasting beauty and enduring strength.
Contact info
Units 3-5 Northlands Industrial Estate, Copheap Lane, BA12 0BG, Warminster, United Kingdom
- 01225667878
- sales@casabellafurniture.co.uk
- www.casabellafurniture.co.uk
4.6
Excellent
849 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a great shop
The product arrived on time, was exactly how I expected it to be and the delivery guys were so helpful. I would definitely shop with Casa Bella again.
9 October 2026
Casa Bella good furniture
Excellent furniture of high quality which was very easy to set up with minimal assembly required
22 September 2026
Reply from Casa Bella Furniture
Hi Keith, thank you for your lovely feedback. We are so pleased to hear how happy you are with your furniture.
Excellent quality furniture delivered…
Excellent quality furniture delivered in a timely manner
22 September 2026
Reply from Casa Bella Furniture
Hi Andy, thank you very much for your positive feedback. Please let us know if there is anything else that we can help with in future.
Quality furniture
Quality furniture, very happy with my sideboard and tv unit. Items placed where we wanted them after they were unpacked and all packaging removed
17 August 2026
Reply from Casa Bella Furniture
Hi Julie, thank you very much for your lovely feedback. We are delighted to hear how happy you are with your furniture and experience with us.
Tv unit is lovely well made and looks…
Tv unit is lovely well made and looks beautiful in my room
22 September 2026
Reply from Casa Bella Furniture
Hi Lesley, thank you so much for your feedback. It is great to hear that you are happy with your TV unit and that it suits your space.
Would 100% recommend Casa Bella.
Would 100% recommend Casa Bella.
From placing my order until receiving my beautiful bookcase I was kept in the loop.
17 September 2026
Reply from Casa Bella Furniture
Hi Juliette, thank you very much for your kind feedback. It is brilliant to hear how happy you are with your new bookcase. Please let us know if we can help with anything in future.
Replacement wheels for sun lounger purchased more than 10 years ago
I emailed Casa Bella to ask about some replacement wheels for a sun lounger purchased over ten years ago. Poppy responded quick as a flash to say that they no longer supplied them but if I took a photo she would check in the store room. I sent a photo, within minutes I was told there were two wheels and if I provided an address they would be sent to me - I called to see how much this would be an was told nothing. This is customer service at its best. A speedy reply, quick solution and nothing to pay with a lovely friendly Poppy on the end of the phone. A joy and I will be visiting the online store again to find some furniture for my son's lounge. Many many thanks - you've restored my faith in good service and the fact that the loungers are still going strong - excellent products.
27 August 2026
Unprompted review
Reply from Casa Bella Furniture
Hello there. Thank you for your lovely feedback. We are always here to help and we are so pleased that we were able to assist with your sun loungers. Please let us know if there is anything hat we can help with in future.
Not the best
I ordered a light mango wood TV unit and nest of tables. Prior to this i'd ordered a wood sample, which was exactly the colour I wanted. The furniture that arrived was a totally different colour. There were marks and dents on various parts, particularly the legs and the wrong screws had been provided. A quick trip to b&q for the right screws and I got it assembled. Due to the disappointing quality and the cost to return, it went to charity.
Can't fault the ordering process and delivery, but the product was poor.
12 August 2026
Unprompted review
Reply from Casa Bella Furniture
Hi Yvonne. Thank you for your feedback. I am so very sorry that you have experienced issues with your Casa Bella items, this is most concerning to hear. I have called and left a voicemail for you. If you are able to give us a call at your convenience to discuss this we shall endeavour to get it rectified for you.
Reply from Casa Bella Furniture
Hi Henry. Thank you so much for your kind feedback. This is fabulous to hear.
Absolutely love my table
Absolutely love my table , side board and bench in the mango wood. Such good quality and the price is so good.
Fast delivery
Very pleased customer
13 July 2026
Reply from Casa Bella Furniture
Hi Lisa, thank you for your kind review. We are very pleased to hear how happy you are with your Casa Bella furniture collection.
We placed our order with Casa Bella…
We placed our order with Casa Bella over two weeks ago and still have not received our order. Upon contacting them we were told to expect to wait 10 working days, and then having not heard anything still we rang them again and were told we would have to wait yet another 10 working days.
We have yet to receive our order so can not comment on the quality of the goods, I just wish this company put as much effort into their customer service and delivery service as they do into bombarding social media advertising. Really disappointing.
13 July 2026
Unprompted review
Reply from Casa Bella Furniture
Hi Hannah, thanks for your review.
If you can please confirm your details, we'll be happy to look into this for you.
Our standard lead time is 10 working days for in-stock items. If any of the items on your order weren't in stock at the time, this would have been clearly indicated on the respective product page(s), your basket, and in your confirmation e-mail.
We always deliver as quickly as possible and currently there are no specific delivery delays, so I'm confident there must have been a mixup.
If you could please get in touch with your order reference or delivery postcode. If you ask for my attention (Rob), in your e-mail, I'll be able to look straight into this for you and determine your order status and confirm your delivery details.
Best Regards,
Robert
Casa Bella Furniture
Second purchase from Casa Bella in a…
Second purchase from Casa Bella in a month. Furniture was very well packaged and delivered very quickly. Love the light mango wood finish to the two items I have bought. Rustic yet classy at the same time. Would be very happy to purchase form them again in the future.
29 June 2026
Reply from Casa Bella Furniture
Hi Derek, thank you for your lovely feedback. We are delighted that your are so happy with your furniture. Please let us know if we can assist with anything in future.
Reply from Casa Bella Furniture
Hi Bianca, thank you for your positive feedback, brilliant to hear.
Not very informative
Not very informative. Need to keep people informed from start to finish. Also the delivery didn't text or email to say they were on there way xx
2 July 2026
Reply from Casa Bella Furniture
Hi Mandy, thank you for your feedback. I am sorry that you were not happy with the communication from us. We are looking into what happened here and will communicate back to our driver. Please do not hesitate to contact us if you would like to discuss this further.
Furniture is absolutely lovely.
Furniture is absolutely lovely.
Order process and delivery was great.
Would highly recommend and will use again in the future
25 June 2026
Reply from Casa Bella Furniture
Hi Peter. Thank you for your kind feedback. We are delighted that you are so pleased with your Oslo bedroom furniture. We look forward to helping you with any future additions to your collection.
Fantastic customer support
Fantastic customer support, the staff went out of their way to help me with my order, the communication was prompt and helpful at every stage. The armchairs look amazing in our dining room!
26 May 2026
Unprompted review
Reply from Casa Bella Furniture
Hi Alex. Thank you for your kind feedback. We are thrilled to hear how pleased you are with your chairs. Please let us know if we can help with anything else at all.
Long Delivery Lead Times
Ordered multiple items, but delivery lead times varied. They hold all items until everything is in stock for a single delivery. If you require in stock items sooner, they charge additional delivery fee of £24.95. To clarify - ordered 3 items early April - 1 item in stock May, 1 item end of July and the other unknown delivery date. Paid extra for the stock item but thinking of cancelling rest of order as too slow. If it is not in stock and it will take 3 months, don't sell it (or don't charge extra for split deliveries).
23 May 2026
Unprompted review
Reply from Casa Bella Furniture
Hello Paul. Thank you for talking with me regarding the issue with your order. I sincerely apologise for the issue with the additional delivery charge. This was an error on our part and has been refunded to you. I am also very sorry for the delay to your order and completely understand your disappointment. Please let us know if you would like to discuss this further or have any questions at all.
Absolutely beautiful furniture
Absolutely beautiful furniture, so pleased with the furniture and your customer service is second to none. Your 2 man delivery crew were fab. Thank you x
1 May 2026
Unprompted review
Reply from Casa Bella Furniture
Hi Sue, thank you for your lovely feedback on your experience with us. We will also pass on this to our delivery team. Thank you.
Reply from Casa Bella Furniture
Hi Claire. Thank you for your lovely feedback. We are so pleased to hear that you are happy with your furniture and overall experience with us.
Great communication
Great communication, delivery on time and lovely product. This is the third time we have purchased from Casa Bella and I would recommend this company to everyone I know. Cannot fault the quality of product at extremely good price 👍👌
15 April 2026
Reply from Casa Bella Furniture
Hi Philip. Thank you for your kind feedback and repeat custom. Please let us know if we can help with anything in future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.