Connect Eyecare Reviews 

698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and kind approach, especially when dealing with residents in care homes. The service is frequently highlighted as excellent, with many appreciating the personalized care, clear explanations, and efficient processes from eye testing to fitting. People also value the high-quality products and the thoughtful user experience, including dementia-friendly equipment and engraved glasses for easy identification. The customer service is often described as outstanding, with reviewers noting the team's willingness to go above and beyond, providing excellent aftercare and support. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with glasses being ready on time.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the excellent, prompt, and personalized care... See more

Product

People report positive experiences with the product, especially the eye care range, which caters to most... See more

User experience

Customers consistently report positive experiences, often describing them as excellent and superb all-round.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for your great service on providing eye testing eye care and glasses for my Mum in her care home. It was lovely you came to her and hopefully it will enable her to see better and improve he... See more

Rated 5 out of 5 stars

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more

Rated 5 out of 5 stars

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more

Company replied

Rated 5 out of 5 stars

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more


Company details

  1. Optician

Written by the company

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

698 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(698)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Candice has visited a few times now to…

Candice has visited a few times now to the Nursing Home where I work. I would like to say how sweet, kind, courteous and professional she is with the residents, (many of whom have complex and challenging needs and/or dementia).
Well done Candice x

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Eyecare for Care Home Residents.

I am impressed that this company goes into Care Homes to assist residents with continued eyecare. It takes the strain away from their family. The procedures used by the company are first class including keeping the redident's family fully informed. In my personal case it's a great relief to me.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service and care

Great service and care, Sarah was very professional and friendly 😀 they set up a clinic within our home and helped the residents to feel like it was a visit to the opticians. Highly recommend Connect eye care!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, caring and professional service

The Connect Eyecare team were outstanding from start to finish. They were patient, kind, and very professional while supporting our residents with their eye care. They took the time to explain everything clearly, treated everyone with respect, and made the whole experience calm and comfortable.
It’s not easy working in a care setting, but they handled every situation with empathy and understanding. The residents felt at ease and well looked after.
Highly recommend their service — a fantastic team doing great work. ⭐⭐⭐⭐⭐

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and understanding

Connect Eyecare has been coming to see our residents since last year. Shajid and Hannah visited our residents today, they’re gentle, considerate, patient and took time to explain things clearly. They showed great understanding and professionalism! Thank and see you again soon!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

From all St George's Care Home

From all St George's Care Home
Excellent optician service for care home residents. Professional, patient, and respectful, with a strong understanding of elderly needs. Clear communication with both residents and staff, using appropriate equipment in a calm and reassuring manner. Highly recommended.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Connect Eye Care have been visiting my…

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonderfully dementia‑friendly. The eye tests themselves are carried out in such a calm, reassuring way that even our most anxious residents feel at ease. Their professionalism and compassion really stand out.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Always helpful and kind.

Connect Eyecare always are very helpful and professional with our residents. They employ understanding and knowledgeable staff that can manage residents with dementia and have been providing a great service for years now.

6 February 2026
Unprompted review

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