Grosvenor Orthopaedic Partners Reviews 

451
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional care and professional skills of the staff. Customers consistently praise the clear communication, with many appreciating how their conditions and treatment options were explained in an understandable and reassuring manner. The overall service, including the efficiency of appointments and the support from PAs and teams, is often described as excellent, contributing to a smooth and comfortable user experience. However, some people were dissatisfied with the communication and aftercare, noting a lack of proactive support, clear guidance, and difficulty in obtaining necessary information post-operation. A few other people also felt that the overall experience was disjointed and uncoordinated, with issues arising from administrative arrangements and unclear responsibilities among staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their knowledge, expertise, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the expertise, professionalism, and... See more

User experience

Users describe positive interactions with user experience, with many reporting excellent, smooth, and... See more

Customer service

Clients share positive opinions on customer service, praising the clear, informative, and empathetic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

I see Dr Sinnett about a stress fracture of a metatarsal. He's an amazing consultant. Great bed side manner. Really listens. Offers practical advice that is not overly cautious. Filled me with confide... See more

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more

Rated 5 out of 5 stars

Mr Hislop is an excellent orthopaedic surgeon. I saw him in May for an annual follow-up for my right THR. He has an encouraging, kind and positive manner. I am very pleased with the outcome of my su... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

451 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(451)

106 reviews in the last 12 months

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Rated 4 out of 5 stars

Very good medical care and advice. Poor administration. Hence lower rating.

Referral to Mr Sinnett after bad heel fracture. His advice to avoid surgery has turned out to be wise. Follow up monitoring appointments with Mr Sinnett have been reassuring and helpful. I would recommend him without hesitation. X-ray facilities and X-ray staff at 280 King's Road also very good. However, the administration services provided by Grosvenor Orthopaedic Partners have been very poor and cumbersome. Desk staff not well informed and systems not efficient. On one occasion my confirmed appointment was not in their diary and they then sent me "confirmation" of the appointment for the same day, for a different time and after it had actually taken place. Definite room for improvement.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Surgical repair of Proximal Semitendinosus

Mr Webb performed a surgical repair of my right proximal semitendinosus (hamstring). His knowledge and expertise throughout the consultancy phase was clear and he went above and beyond to ensure the operation happened within a 4 week window of the injury. I would highly recommend working with Mr Webb.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Consultant Mr Mark Webb completed an…

Consultant Mr Mark Webb completed an arthroscopy for my left knee.....he was extremely helpful throughout the process and my recovery from the surgery has been excellent. Very grateful for the medical care provided by Mr Webb and the team. Thank you!!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I saw Mr James White for a consultation…

I saw Mr James White for a consultation on the 17/06/2026 about my upper arm and shoulder. He was very professional and knowledgeable. He also put me at ease with a very caring manner. During the consultation, he quickly identified the likely cause of my health issue and took the time to explain everything clearly. He reassured me that, through further targeted investigations, we will be able to determine the exact cause of my upper arm problem. His professionalism, expertise, and caring attitude made me feel confident and well supported throughout the appointment. I am very grateful for his help and would highly recommend him. Thank you Fabrizio Valerio

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

My first consultation with Mr Butts was very straightforward, he pointed out the problem and the pros and cons to two alternative treatments.
The operation went very well and I was discharged the same day.
I can say I was impressed with Mr Butts manner and professional behaviour.
I can strongly recommend using Mr Butts services.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with Dr…

I had a very good experience with Dr Patel. Upon the first visit he was able to find the core issue with my achilleas tear within minutes and got me seen by the ultrasound team instantly too which allowed me to get everything confirmed during a single appointment. Dr Patel and his team were helpful during my initial recovery month and were there to answer questions via email throughout. Would highly recommend anyone with similar ankle/foot issues.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently had ankle fusion surgery…

I recently had ankle fusion surgery with Dr Patel. From the first meeting we had he took the time to explain my conditions and the various options open to me. All was explained in a very clear and compassionate way, leaving me with a very informed decision to make. The surgery was handled extremely well at Stanmore and whilst I'm still in recovery, the surgery has been successful so far and I'm looking forward to getting back to regular activities.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Knee replacment surgery

I first consulted Luke Jones when I injured my left knee in 2023. Initially we tried non-invasive treatments, but it became obvious that surgical intervention was necessary. I had a partial knee replacement on my left knee. Mr Jones explained clearly was involved, and what would be involved in my recovery. The operation was very successful and the scar healed up, barely leaving a trace. When arthritis hit my right knee I returned to Mr Jones, and this time needed a full knee replacement. As before he explained the procedures clearly, and performed the operation smoothly. I am recovering well from the surgery, and I would not hesitate to recommend Luke Jones to anyone facing knee surgery.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Mr Jones performed my ACL repair following a sports injury, and although I am still in the recovery process, my experience has been extremely positive. From the outset, he has been friendly, approachable, and highly professional, taking the time to explain everything clearly. Most importantly, my knee is already feeling significantly better. The surgery itself went smoothly, and the pre- and aftercare have both been excellent.

I would also like to mention his PA, who has been consistently friendly, helpful, and efficient throughout the process, making everything run seamlessly. I would highly recommend Mr Jones and his team on all levels.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Mr Patel was punctual and kind and…

Mr Patel was punctual and kind and supportive. He patiently responded to my questions and was very knowledgeable about medical issues. He has such a pleasant and calming aura and I would definitely recommend him and use his services again.
Thank you.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Mr Simon Hislop

Mr Hislop is an excellent orthopaedic surgeon. I saw him in May for an annual follow-up for my right THR. He has an encouraging, kind and positive manner. I am very pleased with the outcome of my surgery and can't praise him enough.

Suzy Rose

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Mr Butt - Shoulder dislocation

I saw Mr Butt after experiencing a shoulder dislocation and had shoulder issues for many years. He was able to diagnose the issue quickly and performed surgery very very successfully. The level of care I received was outstanding

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Dr Sinnett is brilliant

I see Dr Sinnett about a stress fracture of a metatarsal. He's an amazing consultant. Great bed side manner. Really listens. Offers practical advice that is not overly cautious. Filled me with confidence and allowed me to continue getting on with life. Really impressed.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Tremendous improvement to quality of life

Here’s a polished version:

I had an excellent experience. My surgeon, Mr Webb, performed my hip surgery with expertise, and I felt well cared for by the entire team throughout. After a decade of pain and discomfort, the surgery has made a tremendous improvement to my quality of life. Highly recommended.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Rotator cuff surgery - Outstanding Care by Dr. James White

I had a truly excellent experience with Dr. James White for my major rotator cuff tear surgery from start to finish. The turnaround from initial consultation to surgery and follow-up appointments was impressively quick, which gave me a lot of confidence and peace of mind.
Dr. White explained everything very clearly at each stage, ensuring I fully understood the procedure and recovery process. He is a very good listener and took the time to address all my questions without ever making me feel rushed.
What really stood out is how approachable and available he is; he made himself accessible whenever needed, even offering support via Zoom, which was incredibly reassuring.
Overall, the care and professionalism I received were outstanding, and I would not hesitate to recommend him.

21 October 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing Communication and Aftercare Following ACL Surgery

While the surgery itself may have been technically successful, the overall experience fell well below what I expected from a private healthcare provider. Communication before and after the operation was poor, with little proactive support or clear guidance throughout recovery. I received no meaningful explanation of how the surgery went, no written summary, and had to repeatedly chase for operation notes, appointments, physiotherapy coordination, and even medication follow up. The two week follow up appointment felt rushed and lacked privacy, with limited opportunity to ask questions or discuss recovery concerns. Due to the lack of communication and confidence in the aftercare, I ultimately felt the need to seek advice from another surgeon. Overall, the experience felt disjointed and uncoordinated.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Tim Sinnett highly enough….

I cannot recommend Tim Sinnett highly enough. From the very beginning, he took a thoughtful and preventative approach to treatment, exploring every option carefully rather than rushing straight into surgery. When surgery did become necessary, I felt completely confident in his hands.

The procedure itself was handled brilliantly, and the aftercare I received was absolutely superb throughout. Tim was professional, reassuring, and genuinely caring at every stage of the process.

When it comes to something as important as feet, you want the very best care possible, and that is exactly what I received. I’m incredibly grateful for the outcome and wouldn’t hesitate to recommend him.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

You’re in great hands with Mr Patel

I saw Mr Patel after I sprained my ankle a few months ago and didn’t feel I was recovering. He was professional and took his time to explain my situation and ensure I understood. I didn’t feel rushed at all and he made sure I left with a full understanding and next steps to recover. Certainly wouldn’t hesitate in recommending him to anyone

9 May 2026
Unprompted review

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