Weight Watchers Reviews 

3,811
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful, encouraging, and supportive coaches who make virtual meetings deeply engaging and welcoming. People also really appreciate the helpful workshops and the fantastic variety of features available to guide their wellness journey. However, some reviewers were not happy with the updated application, noting that it frequently glitches and lacks intuitive features. Some people also felt that the subscription terms are overly restrictive, trapping members in long commitments with difficult cancellation processes. Others mentioned experiencing extremely poor customer service and frustrating billing practices when trying to resolve account issues.

What people talk about most

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the fantastic app features,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing coaches as professional,... See more

Application

Consumers find application to be ambiguous, with many reviewers praising the platform as amazing, easy to... See more

Subscription

Customers consistently note negative experiences with subscription plans, reporting that they feel trapped in... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as shocking and dreadful due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since the virtuals have changed 3 of the coaches I attended meetings of are now no longer there. I have attended others but left after 15 mins because I didn't like them. There are over 100 members a... See more

Rated 3 out of 5 stars

EDIT: I spoke to an advisor today to cancel. THIS US THE ONLY WAY TO CANCEL SUCCESSFULLY They were very nice and helpful and returned my first payment and cancelled the next year’s payments. If... See more

Rated 3 out of 5 stars

I preferred the old green plan for flexibility and each time the app is updated, it’s incredibly glitchy/removes useful features. The support of coaches is great though.

Rated 2 out of 5 stars

The app is easy to use. I followed the guidelines but never saw any improvement until I started only using 10-15 of my 21 pts. Do not try cancel online! I cancelled online 3 months ago, couldn't... See more


Company details

  1. Wellness Program
  2. Fitness and Nutrition Service
  3. Weight Loss Service

Written by the company

Tailor weight loss to your life. Everyone’s different, and our personal assessment focuses on your unique needs and provides the best options that match your lifestyle. Our science-based SmartPoints system is personalised for your age, height, weight, and gender to help you lose weight. And if that's not enough - our award-winning app and expert-led Workshops help you build healthy habits for life.


Contact info

2.9

Average

TrustScore 3 out of 5

4K reviews

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2.9

All reviews

(3,811)

108 reviews in the last 12 months

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Rated 3 out of 5 stars

Since the virtuals have changed 3 of…

Since the virtuals have changed 3 of the coaches I attended meetings of are now no longer there. I have attended others but left after 15 mins because I didn't like them. There are over 100 members attending some of these meetings. If anyone needs help they will never get a chance to ask a question. That leaves me only 1 that is to my liking. I think you will be losing members if that is the way forward.

7 April 2026
Rated 1 out of 5 stars

A Heavy Price for Hitting My Goal.

"I was over the moon to hit my goal weight last year, but lately, the experience has left a bit of a bitter taste. Since March, Weight Watchers has been charging me £26.95 a month again.

When I reached out, I was told the charges resumed because of an admin error made by my coach. It’s a bit disappointing to be told I have to pay for a mistake made by their own team—especially when I only used the service for weigh-ins. I’ve always tried to be a loyal member, but refusing a refund over an internal slip-up just doesn't feel right. It’s a shame to end on this note, but I won’t be staying a member any longer."

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Consistent Weight Loss

Following the plan is easy and there is so much more available than just in person classes when using the app. I find going to class every week helps me more than app only and I have a great leader, Kate G. Support from members is also amazing.

9 May 2026
Rated 5 out of 5 stars

Weightwatchers focuses on the whole…

Weightwatchers focuses on the whole person, with a wide variety of support functions. Examples include virtual workshops run by a number of coaches with different experiences and interests. There are also virtual workshops for different forms of movement, from yoga to zumba, as well as those which help to improve mindset. My only complaint is that the WW app is only accessible via a mobile device rather that via their website.

9 May 2026
Rated 1 out of 5 stars

I am so disappointed in Weight Watchers…

I am so disappointed in Weight Watchers that when I sign up for their program that I CANNOT CANCEL MY SUBSCRIPTION !!!! THIS IS STEALING FROM THEIR CUSTOMERS!!! I DONT CARE THAT I WOULDNT GET A REFUND BUT TO STILL TAKE MONEY OUT OF MY ACCOUNT EVERY MONTH FOR A YEAR IS OUTRAGIOUSLY DESEPRATELY GREEDY OF THIS COMPANY TO FORCE CUSTOMERS TO CONTINUE TO PAY!!! I HAVE NOT EVEN FILLED OUT THE REST OF MY PAPERWORK IN ORDER TO RECEIVE MY PRESCRIPTION OR PLAN FOR THE MONEY THAT THEY ARE TAKING AND I WILL NOT BE DOING SO!!! I TRULY HOPE THAT MY ACCOUNT IS CLOSED NEXT YEAR ON 2//2027 … I ENCOURAGE ANYONE WHO WANTS TO JOIN WEIGHTWATCHERS BEST THINK TWICE ABOUT YOUR DECISION BECAUSE YOU WILL NOT BE ABLE TO CANCEL YOUR MEMBERSHIP AND YOU WILL BE PAYING FOR 12 MONTHS !!!!! SO VERY STRAPPED FOR MONEY NOW !!!!!! 😡

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Mood Lifting Virtuals

Was feeling a bit low before I joined Claire Anderson's virtual meeting on.7/5/26 and from the first interaction I was made to feel incredibly welcome and the topic was so appropriate to my mood. Claire, is an amazing coach but so are the others who handle the checkins Dawn, Rhian, Pi, Paul.

7 May 2026
Rated 5 out of 5 stars

I weight in weekly at a physical class

I weight in weekly at a physical class. I find the support and friendships at the meeting very rewarding. I also use the WW app daily. I embrace the zoom meetings and join the virtual meetings on regular basis too. The healthy eating plan is flexible.

7 May 2026
Rated 5 out of 5 stars

Awesome virtual sessions

Awesome virtual sessions, WW have really upped their game, its like a gym membership, meditation section, tons of coahces to choose from on loads of intersting topics that are helpful snippets to motivate me in losing weight!
The food tracker (where I can literally just take a photo and it analyses and tracks it for me) and macros tracking is also superb

7 May 2026

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