Weight Watchers Reviews 

3,811
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful, encouraging, and supportive coaches who make virtual meetings deeply engaging and welcoming. People also really appreciate the helpful workshops and the fantastic variety of features available to guide their wellness journey. However, some reviewers were not happy with the updated application, noting that it frequently glitches and lacks intuitive features. Some people also felt that the subscription terms are overly restrictive, trapping members in long commitments with difficult cancellation processes. Others mentioned experiencing extremely poor customer service and frustrating billing practices when trying to resolve account issues.

What people talk about most

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the fantastic app features,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing coaches as professional,... See more

Application

Consumers find application to be ambiguous, with many reviewers praising the platform as amazing, easy to... See more

Subscription

Customers consistently note negative experiences with subscription plans, reporting that they feel trapped in... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as shocking and dreadful due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since the virtuals have changed 3 of the coaches I attended meetings of are now no longer there. I have attended others but left after 15 mins because I didn't like them. There are over 100 members a... See more

Rated 3 out of 5 stars

EDIT: I spoke to an advisor today to cancel. THIS US THE ONLY WAY TO CANCEL SUCCESSFULLY They were very nice and helpful and returned my first payment and cancelled the next year’s payments. If... See more

Rated 3 out of 5 stars

I preferred the old green plan for flexibility and each time the app is updated, it’s incredibly glitchy/removes useful features. The support of coaches is great though.

Rated 2 out of 5 stars

The app is easy to use. I followed the guidelines but never saw any improvement until I started only using 10-15 of my 21 pts. Do not try cancel online! I cancelled online 3 months ago, couldn't... See more


Company details

  1. Wellness Program
  2. Fitness and Nutrition Service
  3. Weight Loss Service

Written by the company

Tailor weight loss to your life. Everyone’s different, and our personal assessment focuses on your unique needs and provides the best options that match your lifestyle. Our science-based SmartPoints system is personalised for your age, height, weight, and gender to help you lose weight. And if that's not enough - our award-winning app and expert-led Workshops help you build healthy habits for life.


Contact info

2.9

Average

TrustScore 3 out of 5

4K reviews

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2.9

All reviews

(3,811)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

WW hale

The Hale group on Saturday Morning is the best group I have ever been to. The people are lovely and the WW support and help really makes a difference to your healthy lifestyle.

23 May 2026
Unprompted review
Rated 3 out of 5 stars

I am so disappointed I

I am so disappointed with the rescheduling of time table although I like some of the. New sessions I really miss afternoons sessions and personally that’s when I need the support. Otherwise 5 star

14 May 2026
Rated 5 out of 5 stars

Professional

I attend the WW virtuals from a country outside of the UK. The coaches are so professional and knowledgeable and are really helping me on my journey.

14 May 2026
Rated 5 out of 5 stars

I have been a WW member for a very long…

I have been a WW member for a very long time coming and going over the years weight up and down but now I constantly attend classes every week it’s the commitment I need to keep me in check. Kate my coach is excellent it’s the friendliest group I’ve been involved with. Excellent thank you.

13 May 2026
Rated 5 out of 5 stars

I always like Weight Watchers

I always like Weight Watchers. Online and your Leaders especially Kate. But we need more walk in classes especially for working people. Most people don't get home till 6pm. Or more Saturday morning workshops too. Members enjoy the social side of it, seeing friends, swapping ideas, having a cup of coffee and a chat with Leaders etc. Leaders are fantastic and so encouraging.

5 May 2026

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