Weight Watchers Reviews 

3,811
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful, encouraging, and supportive coaches who make virtual meetings deeply engaging and welcoming. People also really appreciate the helpful workshops and the fantastic variety of features available to guide their wellness journey. However, some reviewers were not happy with the updated application, noting that it frequently glitches and lacks intuitive features. Some people also felt that the subscription terms are overly restrictive, trapping members in long commitments with difficult cancellation processes. Others mentioned experiencing extremely poor customer service and frustrating billing practices when trying to resolve account issues.

What people talk about most

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the fantastic app features,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing coaches as professional,... See more

Application

Consumers find application to be ambiguous, with many reviewers praising the platform as amazing, easy to... See more

Subscription

Customers consistently note negative experiences with subscription plans, reporting that they feel trapped in... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as shocking and dreadful due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since the virtuals have changed 3 of the coaches I attended meetings of are now no longer there. I have attended others but left after 15 mins because I didn't like them. There are over 100 members a... See more

Rated 3 out of 5 stars

EDIT: I spoke to an advisor today to cancel. THIS US THE ONLY WAY TO CANCEL SUCCESSFULLY They were very nice and helpful and returned my first payment and cancelled the next year’s payments. If... See more

Rated 3 out of 5 stars

I preferred the old green plan for flexibility and each time the app is updated, it’s incredibly glitchy/removes useful features. The support of coaches is great though.

Rated 2 out of 5 stars

The app is easy to use. I followed the guidelines but never saw any improvement until I started only using 10-15 of my 21 pts. Do not try cancel online! I cancelled online 3 months ago, couldn't... See more


Company details

  1. Wellness Program
  2. Fitness and Nutrition Service
  3. Weight Loss Service

Written by the company

Tailor weight loss to your life. Everyone’s different, and our personal assessment focuses on your unique needs and provides the best options that match your lifestyle. Our science-based SmartPoints system is personalised for your age, height, weight, and gender to help you lose weight. And if that's not enough - our award-winning app and expert-led Workshops help you build healthy habits for life.


Contact info

2.9

Average

TrustScore 3 out of 5

4K reviews

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2.9

All reviews

(3,811)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful WW!!

Supportive,caring and knowledgeable coach Geraldine inspires me to aim to continue the plan for a healthy lifestyle.

Wonderful Connect group support available 24/7 including the fantastic weekly Inspire and Challenge group.

6 May 2026
Rated 3 out of 5 stars

Disappearing point values not good

Why have you taken the points values of the foods away. It just makes things more difficult, as I can't compare the points I have tracked during the day. So I can make adjustments. I have a points budget so I need to see the values in points, not fibre or protein values which I can check if I need to. It's a stupid idea getting rid of the points from the list. I should be able check them, not have to go into every food item to check the points. I'm not impressed as the what's easy for the users of the system has not been considered. Please bring back the points values by each item instead of the symbols which are not helpful.

6 May 2026
Rated 5 out of 5 stars

Satisfied with WW app

Upon returning to WW I’ve been very happy with the amount of groups I can attend as well as weekly workshops.I am finding zooms very interesting to attend.Coaches are very engaging

5 May 2026
Rated 5 out of 5 stars

App is fantastic

App is fantastic, always improving. So sad meetings aren't as they were however my local leader is excellent. Gone for online now as meetings were difficult to drag myself there so I decided on price!

2 May 2026
Rated 5 out of 5 stars

After a year I’m still going strong

I’ve been with WW for 385 days and to date have lost 75lbs. The app is brilliant and I would advise to really explore it. There’s so much info. The virtual workshops are so helpful and great to share your journey with people who understand. So motivating and inspiring. Last but not least attending the weekly studio class is a great way to gain more knowledge, information, hints and tips from a very inspiring coach and the wonderfully supportive community of people who all help each other.

6 May 2026
Rated 2 out of 5 stars

Weight Watchers is not the shadow of…

Weight Watchers is not the shadow of the company it once was. Since merging with the American Weight Watchers it has been stripped of everything that made it special. No weekly recipe leaflet, no in meeting shop, no magazine, nonclerks, no in meeting cooking demos, the list is endless. People are blaming GLP Meds buts it not. Weight Watchers and GLP go hand in hand supporting each other. The problem with Weight Watchers is the company destroying itself to satisfy it's American share holders.

2 May 2026
Rated 3 out of 5 stars

As a 70+ long lifetime member below…

As a 70+ long lifetime member below goal, I am finding the newer virtual meetings and coaches less engaging these last several months.

Many sound a bit too preachy and dogmatic rather than thought-provoking and reflective. This may reflect changes in the way of thinking in younger members whom WW looks to attract. If that is so, I wholeheartedly agree as their participation is essential to WW's long-term growth and success.

WW success is necessary for me, as a free lifetime member, in order to have access to the app, the virtual, and the in-person meetings I enjoy in order to maintain my success and well-being.

6 May 2026
Rated 3 out of 5 stars

Plan and app feedback

I preferred the old green plan for flexibility and each time the app is updated, it’s incredibly glitchy/removes useful features. The support of coaches is great though.

6 May 2026
Rated 1 out of 5 stars

Locked into 10 month plan without authorisation

I was somehow locked into a 10 month contract which I know I didn't subscribe to. I have contacted them many times to cancel but they wouldn't. They said I was locked into the contract until the 10 months had finished. It wouldn't be so bad if the app actually worked properly and I could have actually followed the plan. My contract has finished now but I've paid around £150 for absolute nothing. This company is stealing from people and I would not ever use them again. I have used WW a few times over the years. They have always been a caring company that wants the best for their customers - not any more. Please don't even go there and use some where more credible, like Slimming World. Their payment plan is very clear and the app is fantastic.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate them negatively

If I could rate them negatively, I would. They rave how they “accept insurance”, answer your questions so you feel comfortable to sign up. THEN they run you around for 2 months with no treatment, discovering you are actually NOT covered. At this point you are enrolled in their BS 6 month ($84 each time) plan and you CANNOT CANCEL!!!

STAY AWAY FROM WW APP, please!!!

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Stealing my money

Stealing my money - I called them up last summer after signing up but discovering that the program wasn’t suitable for me. I was told I was locked into 10 months commitment but they would cancel and the payments with stop at the end of the 10 months. They haven’t they’ve taken a payment of £18.95, Unauthorised. Trying to contact them is absolutely impossible. There is supposed to be a 24 /7 chat, there isn’t. There was an email address through PayPal which I emailed and it came back saying it’s no longer in use. So absolutely no way to contact them. I see other reviews another feedback where they’ve done this taking peoples money, it’s stealing and it needs to be stopped. Why does nobody care when big companies take money from ordinary people? Yet, if it was the other way round?

14 April 2026
Unprompted review
Rated 1 out of 5 stars

I used to love weight watchers

I used to love weight watchers. I still think the tracking program can be great, but the Med+ program is awful! Very misleading advertisement. They make u feel like they will work with ur insurance companies to get everything covered. They didnt and it took a couple of months to even hear back from them with everything being denied. The clinical care team was hardly ever available for me taking 2+ days to answer any messages. Also I was not aware that I was getting myself into a 1w month contract with them and no way to cancel. I am unsatisfied with them. Not to mention having a hard time financially and they refuse to cancel my plan or at the very least let me downgrade the plan to just the tracking. Then had the audacity to tell me that I WILL continue to pay for it and they will not discuss it any further with me. I have tbe screenshots of how they were with me..I will try to post on here.

12 April 2026
Unprompted review

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