Since the virtuals have changed 3 of the coaches I attended meetings of are now no longer there. I have attended others but left after 15 mins because I didn't like them. There are over 100 members a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Tailor weight loss to your life. Everyone’s different, and our personal assessment focuses on your unique needs and provides the best options that match your lifestyle. Our science-based SmartPoints system is personalised for your age, height, weight, and gender to help you lose weight. And if that's not enough - our award-winning app and expert-led Workshops help you build healthy habits for life.
Contact info
United Kingdom
- +44 (0)345 345 1500
- help.uk@ww.com
- weightwatchers.com/uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What makes our experience great is our…what makes a brilliant leader
What makes our experience great is our wonderful and encouraging leader Kate Goudge. We all miss the merch and even a slip of paper to follow our journey would help especially for older members. Fortunately for WW, Kate makes up for all this! That’s my main reason for top marks!
Wonderful WW!!
Supportive,caring and knowledgeable coach Geraldine inspires me to aim to continue the plan for a healthy lifestyle.
Wonderful Connect group support available 24/7 including the fantastic weekly Inspire and Challenge group.
Disappearing point values not good
Why have you taken the points values of the foods away. It just makes things more difficult, as I can't compare the points I have tracked during the day. So I can make adjustments. I have a points budget so I need to see the values in points, not fibre or protein values which I can check if I need to. It's a stupid idea getting rid of the points from the list. I should be able check them, not have to go into every food item to check the points. I'm not impressed as the what's easy for the users of the system has not been considered. Please bring back the points values by each item instead of the symbols which are not helpful.
Satisfied with WW app
Upon returning to WW I’ve been very happy with the amount of groups I can attend as well as weekly workshops.I am finding zooms very interesting to attend.Coaches are very engaging
App is fantastic
App is fantastic, always improving. So sad meetings aren't as they were however my local leader is excellent. Gone for online now as meetings were difficult to drag myself there so I decided on price!
Helpful in person coach weekly
Helpful in person coach weekly
You need to train more people and open up more workshops
And bring back the ww biscuits and snacks PLEASE !!!
After a year I’m still going strong
I’ve been with WW for 385 days and to date have lost 75lbs. The app is brilliant and I would advise to really explore it. There’s so much info. The virtual workshops are so helpful and great to share your journey with people who understand. So motivating and inspiring. Last but not least attending the weekly studio class is a great way to gain more knowledge, information, hints and tips from a very inspiring coach and the wonderfully supportive community of people who all help each other.
Weight Watchers is not the shadow of…
Weight Watchers is not the shadow of the company it once was. Since merging with the American Weight Watchers it has been stripped of everything that made it special. No weekly recipe leaflet, no in meeting shop, no magazine, nonclerks, no in meeting cooking demos, the list is endless. People are blaming GLP Meds buts it not. Weight Watchers and GLP go hand in hand supporting each other. The problem with Weight Watchers is the company destroying itself to satisfy it's American share holders.
As a 70+ long lifetime member below…
As a 70+ long lifetime member below goal, I am finding the newer virtual meetings and coaches less engaging these last several months.
Many sound a bit too preachy and dogmatic rather than thought-provoking and reflective. This may reflect changes in the way of thinking in younger members whom WW looks to attract. If that is so, I wholeheartedly agree as their participation is essential to WW's long-term growth and success.
WW success is necessary for me, as a free lifetime member, in order to have access to the app, the virtual, and the in-person meetings I enjoy in order to maintain my success and well-being.
Plan and app feedback
I preferred the old green plan for flexibility and each time the app is updated, it’s incredibly glitchy/removes useful features. The support of coaches is great though.
Coach Claire has kept me going when…
Coach Claire has kept me going when times were really difficult on walk with ww. Thankyou Coach Claire.
Ww is amazing
I love ww got me to a healthy weight and has kept me there 8 yrs and I love it is now not just weightloss co but a wellness one
Love it especially virtual and all the…
Love it especially virtual and all the new experiences xx especially my coach
I live and breathe WW it’s changed my…
I live and breathe WW it’s changed my life completely from wheelchair to walking and 16 surgeries down
122 pounds lost my life is so much better and beautiful
Horrible experience
Horrible experience. Don't sign the one sided agreement. They are more interested in your money than your success
Locked into 10 month plan without authorisation
I was somehow locked into a 10 month contract which I know I didn't subscribe to. I have contacted them many times to cancel but they wouldn't. They said I was locked into the contract until the 10 months had finished. It wouldn't be so bad if the app actually worked properly and I could have actually followed the plan. My contract has finished now but I've paid around £150 for absolute nothing. This company is stealing from people and I would not ever use them again. I have used WW a few times over the years. They have always been a caring company that wants the best for their customers - not any more. Please don't even go there and use some where more credible, like Slimming World. Their payment plan is very clear and the app is fantastic.
If I could rate them negatively
If I could rate them negatively, I would. They rave how they “accept insurance”, answer your questions so you feel comfortable to sign up. THEN they run you around for 2 months with no treatment, discovering you are actually NOT covered. At this point you are enrolled in their BS 6 month ($84 each time) plan and you CANNOT CANCEL!!!
STAY AWAY FROM WW APP, please!!!
Stealing my money
Stealing my money - I called them up last summer after signing up but discovering that the program wasn’t suitable for me. I was told I was locked into 10 months commitment but they would cancel and the payments with stop at the end of the 10 months. They haven’t they’ve taken a payment of £18.95, Unauthorised. Trying to contact them is absolutely impossible. There is supposed to be a 24 /7 chat, there isn’t. There was an email address through PayPal which I emailed and it came back saying it’s no longer in use. So absolutely no way to contact them. I see other reviews another feedback where they’ve done this taking peoples money, it’s stealing and it needs to be stopped. Why does nobody care when big companies take money from ordinary people? Yet, if it was the other way round?
I used to love weight watchers
I used to love weight watchers. I still think the tracking program can be great, but the Med+ program is awful! Very misleading advertisement. They make u feel like they will work with ur insurance companies to get everything covered. They didnt and it took a couple of months to even hear back from them with everything being denied. The clinical care team was hardly ever available for me taking 2+ days to answer any messages. Also I was not aware that I was getting myself into a 1w month contract with them and no way to cancel. I am unsatisfied with them. Not to mention having a hard time financially and they refuse to cancel my plan or at the very least let me downgrade the plan to just the tracking. Then had the audacity to tell me that I WILL continue to pay for it and they will not discuss it any further with me. I have tbe screenshots of how they were with me..I will try to post on here.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








