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We Buy Books Reviews 

20,279
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,582 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient payment process, noting that funds arrive quickly. Many highlight the straightforward and easy-to-follow user experience, from scanning books to printing labels. Reviewers appreciate the helpful service, making decluttering simple and convenient, including free home collection or postage. However, some customers were dissatisfied with product valuation, finding many books received low offers or were rejected entirely, sometimes after being quoted a higher amount. A few people also felt the scanning process could be problematic, occasionally leading to incorrect book identification.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many finding it a great way to declutter and recycle... See more

Payment

Clients share positive opinions on payment, frequently highlighting its promptness and efficiency. Many... See more

User experience

Users describe positive interactions with the user experience, often highlighting the well-thought-out setup... See more

Service

Reviewers highlight positive aspects of service, often praising its promptness, efficiency, and excellent... See more

Price

People report ambiguous experiences with price, with many finding offers to be very low, sometimes valuing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good, prompt and efficient service with excellent communication and fast payment to my bank account. My only gripe is that it is quite difficult to get up to the (new-ish) minimum trade of £7.50 a... See more

Company replied

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Company replied

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 5 out of 5 stars

I have used 'We Buy Books' on several occasions in the past. This was my biggest "cull" of my eclectic book collection in an attempt at serious decluttering. Although it was quite an onerous task e... See more

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.3

All reviews

(20,279)

1,440 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service - I would recommend

It was a simple process to download the app, scan books, DVDs and CDs then get an offer. But be patient, you have to scan a lot of books before you find those they will pay more than 20p for, but it is definitely worth the effort. Packing and posting was simple using Evri drop off. Two boxes sent £20 received and I was paid promptly. Very pleased with this app and service.

9 July 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your feedback. We’re happy to hear that you found our app easy to use and that the process of scanning, packing, and sending your items was straightforward. Thank you for your support and for choosing WeBuyBooks!

Rated 1 out of 5 stars

it seems this only ever happens with…

it seems this only ever happens with more expensive books but when i submit them they never seem to arrive. on a seperate issue every time i have reason to contact the company they never ever reply.

2 July 2026
We Buy Books logo

Reply from We Buy Books

Hello Martin,

Thank you for your review. We're sorry to hear about your experience.

We've looked into the trade linked to this review, and we can see that none of the items were rejected and your trade was processed and paid in full without delay. Because of this, we'd like to understand more about the issue you've described.

Could you please email us at info@webuybooks.co.uk with more information, including the relevant Offer IDs for the trades you've experienced this issue with? This will allow us to investigate what may have happened.

Regarding your comments about contacting us, our email response times are typically well within our 24-hour target, and our Customer Services team is also available by telephone and live chat if you need a quicker response. If you've previously tried to contact us by email, we'd be grateful if you could include screenshots of those attempts in your email so we can investigate why we haven't received them and involve our Tech Team if necessary.

We look forward to hearing from you so we can investigate this further.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

I have used webuybooks app 7 times over…

I have used webuybooks app 7 times over the last two years and it’s been a smooth experience every time - couldn’t ask for better, thank you

25 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience and for choosing WeBuyBooks time and time again. We’re delighted to hear that your experience has been smooth and enjoyable over the time. Thank you for your continued support.

Rated 5 out of 5 stars

Very good site which rejects very few books

Very good site which rejects very few books and doesn’t say they are missing all the time like one other.
Also very easy to send with the postman collecting and timely payment.

25 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We’re glad to hear that you found our service easy to use and appreciated the simple collection process and timely payment. We’re pleased that we could help make selling your books a smooth experience. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

The application is easy to use and the…

The application is easy to use and the whole experience from start to finish is good. Absolutely no complaints.

2 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your review. We’re happy to hear that you found our app easy to use and that your experience with us was smooth. Thank you for choosing WeBuyBooks!

Rated 5 out of 5 stars

Five star service

Very fast and efficient service with payments made promptly.

24 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review

Rated 5 out of 5 stars

Very easy with a great App

Very easy. Helpful. Generated over £200 for charity by having a book clear out; painful but necessary. Great App and great service.

8 September 2025
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We’re delighted to hear that you found our app easy to use and our service helpful. We appreciate your support and thank you for choosing WeBuyBooks!

Rated 1 out of 5 stars

My trade got cancelled

My trade got cancelled. Reason being - to many damaged books which wasn't true.
We had to agree to disagree.

2 July 2026
We Buy Books logo

Reply from We Buy Books

Hello Wayne,

Thank you for your feedback.

We spoke with you directly to explain the reasons why certain items in your trade were rejected, and we appreciated the opportunity to discuss the concerns with you. We are grateful for your understanding during our conversation as we explained our grading process and the condition standards we apply to all trades.

We value every customer and always aim to be as fair and transparent as possible.

Best regards,
WeBuyBooks

Rated 3 out of 5 stars

Organised company. Offers low…

The company is,well organised and efficient. Offers for most books are very low.

1 July 2026
We Buy Books logo

Reply from We Buy Books

Hello Karen,

Thank you for taking the time to leave a review and for your kind comments about our service. We're pleased to hear that you found us to be well organised and efficient, and we hope to see you trading with us again in the future.

We also appreciate your feedback regarding our prices. We always aim to offer the most competitive prices possible; however, the values we can offer are closely linked to supply and demand within the second-hand market, which is largely beyond our control. We continually review our pricing to ensure it remains fair and competitive.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Excellent Service

The whole experience of listing and posting books, to sending them off and receiving payment, was straightforward and efficient. Will definitely recommend to others.

1 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your feedback. We’re happy to hear that you found the whole process straightforward and efficient. Thank you for your support. We truly appreciate it.

Rated 5 out of 5 stars

Quick cash out

Easy to use app and clear instructions on packaging and delivery. Great decluttering platform to give your kid's pre-loved books a second life to others without the hassle.

1 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review! We really appreciate it. We're so glad you found the app easy to use and that everything went smoothly. Thank you for your support!

Rated 4 out of 5 stars

Good process

This was very simple to get the books valued and sent.

29 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience.

Rated 5 out of 5 stars

Great customer service and seamless…

Great customer service and seamless process - would recommend service to others 😊👍

30 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review! We really appreciate it. We're glad you had a great experience with our customer service and found the process seamless. Thank you for your support :)

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